Customer Success, CogX
Personalised podcast snippets app
Job no longer available
Personalised podcast snippets app
21-100 employees
Job no longer available
21-100 employees
Company mission
CogX's mission is to provide the fastest way to discover and learn from the experts that matter.
Role
Who you are
- Experience in Customer Success, Professional Services, or other customer-facing leadership roles, preferably within a SaaS technology organisation working with enterprise customers
- A customer-focused mindset, putting customer experience first in every action you take
- Exceptional account management and customer service skills
- Strong communication, presentation, and active listening skills. You are a clear, confident, and compelling communicator — in writing, in conversation and in front of an audience
- Organised and able to work under pressure - you are comfortable working in a fast-paced, entrepreneurial environment, can juggle multiple tasks at the same time and can ensure that important but non-urgent matters are given sufficient priority
- A natural problem solver who is able to dissect an issue and develop a plan to address this
- Excellent organisational, analytical and influencing skills, with proven ability to take initiative and build strong, productive relationship
- Track record of using data and reporting to guide decision making
- The ability to translate complicated concepts to non-technical people, while maintaining the ability to speak to highly technical people
What the job involves
- Own overall success of customers, including:
- Onboarding
- Configuration and product adoption
- Retention of customers
- Growth of usage of products and revenue to the company
- Delight customers, by deeply understanding and empathising with the customer experience, quantifying their sentiment and representing their voice with our Product team to help shape our product roadmap
- Support the Sales team by contributing to pre-sales, to maximise probability of closing
- Serve as an advocate for the platform and technology while collaborating with internal and external stakeholders to deliver a fantastic solution offering
- Demonstrate deep empathy for our customers and work consultatively to build creative partnerships that deliver value to both sides
- Build and implement processes to maintain low response times, high customer satisfactions and minimise churn
- Monitor customers’ KPIs to drive the usage of our products
Salary benchmarks
Our take
Individuals need to find ways to stay up to date with recent developments across various industries. Podcasts are an effective way to develop commercial awareness, but currently, there is no tool helping people discover the right podcast content for them. CogX aims to change this by providing an app designed to provide users with a personalized feed of podcasts.
The Beta stage app aims to attract users through two important features: it provides users with a machine-learning-based feed and it allows them to join communities focused on specific topics of interest. By using the app, users can connect with other listeners of the same podcast, they can save and share content as well as follow podcast creators.
Their most recent initiative is organizing the annual CogX festival, a London-based event focused on the impact of artificial intelligence and other new technologies on society. The company has a community of over 50,000 members.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Company benefits
- Share options
- Pension
- Hybrid working
Company HQ
Soho, London, UK
Leadership
Charlie Muirhead
(CEO)Previously Founder & CEO at Orchestream for 3 years, at Nexagent for 2 years, at Rightster for 4 years and at CognitionX for 5 years.
Tabitha Goldstaub
(Co-founder)Alongside CogX, Tabitha is the chair of the UK government's AI Council and a member of the DCMS Digitial Economy Council and on the TechUK board. A serial entrepreneur, Tabitha was the co-founder of video distribution company Rightster (IPO 2011.) Tabitha is the Author of How To Talk To Robots - A Girlsguide to a World Dominated by AI.
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