Product Operations Manager, upReach
£39.9-42.7k
2-5 days a week in office (Offices in London, Bristol, Nottingham, Manchester and Newcastle)
Social mobility charity
Be an early applicant
Social mobility charity
21-100 employees
Be an early applicant
£39.9-42.7k
2-5 days a week in office (Offices in London, Bristol, Nottingham, Manchester and Newcastle)
21-100 employees
Company mission
To help disadvantaged students from across the UK to realise their potential.
Role
Who you are
- This position would be suited to individuals who are committed to upReach's mission and have an understanding of, and empathy with, the challenges facing those from lower-socio-economic backgrounds
- The ideal candidate for the Product Operations Manager role will bring with them the following skills:
- Problem solving
- Attention to detail
- Managing competing priorities within a varied workload
- Agile working
- Resilience
- To be successful, it is anticipated that you would have prior experience in product management, product operations or operations in a technology environment:
- Multiple years experience as a Product Manager, Product Operations Manager or Operations Manager delivering excellent software
- Knowledge of Agile methodologies and product management frameworks
- Knowledge of tech capabilities and how tech can be used to solve issues
- Experience working with developers (especially 3rd party)
- Experience managing data and understanding the use of data
- Experience in managing competing priorities whilst maintaining an exceptional eye for detail, including ability to identify tech bugs and anticipate future issues
- The ability to communicate effectively with technical and non technical specialists, with exceptional stakeholder management skills
- Experience in dealing with complexity and working independently to find solutions to problems
- University degree in any discipline, or equivalent experience
Desirable
- Experience in digital transformation and change management
- Experience in managing 3rd party developers
- Knowledge of GDPR legislation and regulations
What the job involves
- UpReach is seeking to hire a Product Operations Manager
- This is an exciting opportunity to play a pivotal role in our digital transformation journey within upReach’s product and tech team
- You will be responsible for ensuring our existing tools are supported operationally while helping to oversee the efficient transformation of our digital products, implementing low-code/no-code solutions and AI technologies, and ensuring these tools are effectively integrated across all departments
- You will work closely with both technical and non-technical teams to optimise processes, foster innovation, and drive the adoption of digital solutions
- Your expertise will be crucial in monitoring product performance, generating insights, and guiding strategic decisions to expand and improve the technology we use to drive our mission to transform social mobility in the UK
- You will contribute to upReach's mission, by having full ownership of product operations in multiple product areas and leading on operations within our development team to discover and deliver value to our beneficiaries through our technology
- Collaborate with the Head of Product to implement our product strategy and vision including our digital transformation strategy
- Lead the implementation of low-code/no-code platforms and AI technologies to streamline operations and enhance service delivery
- Work closely with the Programmes team and external partners to ensure successful integration of digital tools across upReach
- Identify and implement process improvements and automation opportunities to enhance efficiency and effectiveness
- Develop and provide training programs to ensure staff are equipped to use new technologies effectively
- Collaborate with the product team to establish metrics and monitoring systems to evaluate product performance and impact
- Contribute to upReach's strategic planning by providing insights and recommendations based on product performance and technological trends
Application process
- Early applications are encouraged, as we will assess applications and schedule interviews on an ongoing basis
- Closing: 5:00pm, 24th Nov 2024 GMT
- Start date: December 2024 or January 2025 (we are happy to work with you and your notice period)
Salary benchmarks
Our take
Creating an equality of opportunity for people of all different backgrounds is more prevalent now than ever before. It’s uncommon that you come across a company without a diversity or equal opportunities statement within their careers section. The root of equality in varying careers begins with the educational opportunities young people can access. upReach is a social charity that funds programs and tech access for students to broaden their future possibilities.
The company focuses on students from disadvantaged backgrounds who may not have access or funds to otherwise learn from certain techniques or obtain certain information due to limited education resources. Working with several partners and universities to make this possible upReach has an impressive collaborator list including Google, Amazon and Samsung. Offering several programs, courses, 1-1 options and more the company has created a library of products to support users.
Since its founding the company has had impressive wins and statistics to boast the amazing work it pioneered. 72% of upReach Associates are from BAME backgrounds and over half are female. This alongside many other achievements highlights the transformational work the company are doing and we’re excited to see how this continues as its work is inarguably important.
Freddie
Company Specialist at Welcome to the Jungle
Insights
76% female employees
Company
Company benefits
- Flexible and hybrid working
- Statutory Holiday Entitlement of 25 days and bank holidays. This increases to 2 additional days after 2.5 years and then to 3 additional days after 5 years of working with us
- Birthday leave
- 3% Pension Contribution, this increases to 5% after 5 years of working with us
- Cycle-to-work scheme
- Monthly socials
- Dedication to Staff Wellbeing through our Employee Assistance Programme and Mental Health First Aid Training
- Personal Development Budget, activated after 6 months in the role
- The opportunity to participate in our fantastic staff networks:
- Disability and Inclusion Network
- Ethnic Minorities Network
- Green Network
- LGBTQ+ Network
- Mindfulness Network
Company values
- Perseverance
- Integrity
- Advocacy
- Aspiration
- Proactivity
Company HQ
London, UK
Articles
Leadership
Nick Bent
(CEO)Director and Trustee of Oasis Community Learning, previously Co-founder and CEO of The Tutor Trust. Currently a Member of the Advisory Board for Children's Commissioner for England.
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