Director of People and Business Partnering, Hi Marley
+ Stock Options
2 days a week in office
Communication platform for the insurance industry
Open for applications
Communication platform for the insurance industry
101-200 employees
Open for applications
+ Stock Options
2 days a week in office
101-200 employees
Company mission
Hi Marley's mission is to provide the insurance ecosystem with a comprehensive communication platform. Its texting platform connects carriers and partners with customers for policy interactions, underwriting, and claims.
Role
Who you are
- A Bachelor's degree or equivalent experience; advanced degrees are a bonus
- Significant experience in HR/People leadership roles, particularly in business partnering, organizational effectiveness, and fast-growing companies
- Proven ability to blend strategic vision with hands-on execution, helping leaders navigate complex people challenges while staying future-focused
- Strong leadership and communication skills, with the ability to influence and collaborate across departments and business units
- Demonstrated experience leading change management initiatives in high-growth or evolving organizations, ensuring smooth transitions and minimal disruption
- Experience designing and implementing leadership development programs, including coaching and succession planning
- Strong expertise in leveraging data analytics to drive talent decisions and shape people strategies, with a track record of implementing data-driven initiatives
- A deep commitment to building inclusive, people-first environments and a track record of handling complex employee relations issues
- Experience in high-growth or start-up environments, with the ability to scale people operations and drive organizational effectiveness
What the job involves
- As the Director, People and Business Partnering, you’ll play a crucial role in shaping this journey
- Joining an already established and high-performing People Team, you’ll be the first to lead and scale the People and Business Partnering function
- You’ll work closely with leaders and employees alike to align people strategies with business goals and ensure that Hi Marley continues to be a place where inclusivity, collaboration, and high performance are at the forefront
- In this role, you’ll balance strategic leadership with hands-on support, guiding our people strategies and helping shape the future of Hi Marley as we continue to grow
- Act as both a hands-on partner and a strategic leader, helping employees and leaders align people strategies with the company’s business goals
- Partner with leaders to create forward-thinking and operationally effective people strategies across departments
- Lead initiatives around leadership development, succession planning, and change management to support organizational growth
- Leverage people analytics to provide data-driven insights that inform workforce planning, engagement, and retention strategies
- Lead organizational design projects to ensure clarity in roles, career growth, and team scalability as we grow
- Develop long-term workforce planning strategies that help Hi Marley anticipate future talent needs and prepare for ongoing success
- Champion Hi Marley’s inclusive, high-performance culture by driving programs that align our values with day-to-day operations
- Design and implement data-driven programs to improve engagement and retention, ensuring our team feels supported and valued
- Address employee relations issues with a fair, values-driven approach
- Build and execute a comprehensive talent and leadership development strategy that aligns with business goals
- Develop leadership programs, including coaching, communities of practice and succession planning, to ensure leadership continuity and organizational growth
- Use data to inform talent decisions and ensure Hi Marley’s future success by identifying and nurturing high-potential talent
Our take
The insurance industry can be notoriously frustrating for policyholders during the claims process, with a reported 40% of people considering a switch of insurers following a claim. This is the outcome that Hi Marley wants to help carriers avoid.
The company uses an AI-enabled communication platform designed to allow insurance carriers and their partners to talk to policyholders in real time via simple text messaging. This ultimately gives carriers more opportunities to satisfy and retain their customers.
Hi Marley has enjoyed rapid in recent years, with a quadrupling of its user base. It has also more than doubled the number of carriers using its platform, which now include the likes of American Family, MetLife, Auto-Owners, Erie, and MAPFRE. Recent improvements such as the addition of a suite of collaborative tools to its platform seem likely to help it maintain its edge in the market.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2023
$12m
SERIES B
Mar 2021
$25m
SERIES B
Total funding: $62.5m
Company benefits
- Full benefits package including parental leave, a matching 401k program, and medical, dental, vision, disability, and life insurance
- Open vacation policy - we all work hard and take time for ourselves when we need it
- Generous stock options - we all get to own a piece of what we’re building
- A fun, lively startup culture
- Core values-based leadership
- A culture of employee engagement, diversity and inclusion
- Ample opportunities to learn and take on new responsibilities in a fast-paced, growth-mode startup
Company values
- Max courage - we encourage our team, our customers, and their customers to dream big, try new ideas and maximize impact by measuring risk
- Be humble – we lead with appreciation and promote a culture of humility, compassion and openness to learn from anyone, anywhere
- Ubuntu “I am because we are” - we believe true success is much bigger than any single individual or company. By aligning our individual aims behind a shared purpose we can achieve our fullest potential, together
Company HQ
Downtown Crossing, Boston, MA
Articles
Leadership
Mike Greene
(CEO)Mike spent 5 years as an Accenture Management Consultant before working as an IBM Associate Partner and co-founding Futurity Group. They worked for Aon for 7 years before co-founding Hi Marley as CEO in June 2017.
John Miller
(CTO)Having worked as a Consultant for 4 years, John worked as a Principal Engineer at Litle & Co and Aon, before founding Hi Marley as CTO.
Mitesh Suchak
(Co-Founder)Mitesh was Managing Partner at Futurity Group before becoming Partner at Aon Inpoint. After 7 years, they left this role to co-found Hi Marley.
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