Senior Software Engineer, Ada

Channels & Handoffs

$129.3-171.5k

MongoDB

TypeScript

Python

Elasticsearch

Redis

Node.js

Postgres

Azure

Senior level

Remote in Canada

Chatbot AI customer experience solution

Be an early applicant

Chatbot AI customer experience solution

201-500 employees

B2BArtificial IntelligenceCustomer serviceMachine LearningSaaSAutomation

Be an early applicant

$129.3-171.5k

MongoDB

TypeScript

Python

Elasticsearch

Redis

Node.js

Postgres

Azure

Senior level

Remote in Canada

201-500 employees

B2BArtificial IntelligenceCustomer serviceMachine LearningSaaSAutomation

Company mission

To repair broken brand interactions and restore the customer experience.

Job

Company

Role

Who you are

5+ years of experience as a Backend/Full Stack Developer
Proficient with backend technologies (Python and Node.js, TypeScript is an asset)
Understanding of databases such as MongoDB, PostgreSQL, ElasticSearch and in-memory stores such as Redis
Experience with 3rd party LLMs, such as GPT, Azure, Anthropic etc
Experience deploying code and strong developer operations
Commitment to personal growth and continued learning
Drive and willingness to make the people around you better
Self-starter, problem solver and strong communicator
Experience working with public APIs to build reliable third-party integrations

What the job involves

As a Senior Software Engineer on our Channels and handoffs team, you will work with internal and external stakeholders to iteratively build a platform layer that allows us to integrate with customer success platforms and digital channels
Execute on our ambitious product roadmap
Provide your perspective and ideas to help level up our current development practices
Review the team’s code, provide insightful feedback, foster collaborative community and teach everyone something new
Ensure that the team is providing the best AI Agent platform experience to our internal developers and external partners
Participate in an on-call rotation for the services the team owns, triaging and addressing production issues

Our take

More and more, customer interactions are moving online. There is an increasing need for automated solutions to handle high demand and ensure positive customers experiences. Ada is the leading technology provider of Automated Brand Interactions. Its bots rely on artificial intelligence to answer customers’ sales and service questions, empowering companies with digital-first, omnichannel experiences at scale.

The company has automated 2.6 billion brand interactions and supports over 320 brands across the globe including Zoom, Facebook, and Square. Its technology includes a no-code platform, which lends to its popularity. The company has been focused on expanding its product suite and generative AI capabilities as it sets out to optimize all customer experiences across the board.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Few candidates hear
back within 2 weeks

-29% employee growth in 12 months

Glassdoor (3.1)

Company

Company benefits

Generous stock option plan
Unlimited vacation
Wellness account
Extended health coverage
Dental/optical/travel insurance
Life insurance
Employee and family assistance plan
Flexible work schedule
Digital first, fully remote with WFH budget
In-house social worker
Paid parental leave for Canadian and U.S. residents
Development opportunities

Company values

Authenticity
Courage
Empathy
Simplicity

Company HQ

Wellington Place, Toronto, ON

Articles

Ada Announces Rebrand and Launches Suite of New Product Features to Support Global Expansion

Chat Bot Provider Ada Valued at $1.2 Billion in Funding Round

Understanding the business implications of ChatGPT and Large Language Models (LLMs)

Ada Raises $130M Series C; at $1.2 Billion Valuation

Leadership

Mike Murchison

(CEO)

Previously co-founded Nucleus, Atlus, WhatsNext Lab and Volley.

David Hariri

(Designer & Developer)

Experience as Developer for Teehan+Lax, and co-founder of Volley.

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