Helpdesk Internship, Virtualitics
1-5 days a week in office (Pasadena, CA)
Data visualization platform
Job no longer available
Data visualization platform
101-200 employees
Job no longer available
1-5 days a week in office (Pasadena, CA)
101-200 employees
Company mission
To make advanced analytics and AI accessible, beautiful, and usable so that businesses, governments, and research bodies can make smarter decisions every day.
Role
Who you are
- Local Candidates Only - Must be able to travel to Virtualitics HQ in Pasadena, CA (1 - 5 days/week)
- Currently pursuing or recently completed a degree in Computer Science, Information Technology, Cybersecurity, or a related field
- Basic understanding of computer hardware, software, and networking concepts
- Strong problem-solving skills with the ability to think analytically and logically
- Excellent communication and interpersonal skills with a focus on delivering exceptional customer service
- Eagerness to learn and a proactive approach to acquiring new technical skills
- Ability to work both independently and collaboratively in a team-oriented environment
- Familiarity with Microsoft Office applications (Word, Excel, Outlook) and operating systems (Windows, macOS)
- Knowledge of JumpCloud, Tenable, Okta, Microsoft O365, and/or Axonius is a plus
- You may be required to obtain and maintain an interim and/or final security clearance
What the job involves
- As a Helpdesk Intern, you will be an integral part of our IT support team, responsible for providing technical assistance and troubleshooting to end-users across the organization
- You will work closely with experienced IT professionals, learning the ropes of providing exceptional customer service and resolving various technical issues
- Technical Support: Respond to support requests from employees, customers, or partners via various channels (phone, email, or ticketing system)
- Assist with hardware and software troubleshooting, network connectivity, and system configurations
- Issue Resolution: Work diligently to identify, diagnose, and resolve technical problems for end-users
- Escalate complex issues to senior team members when necessary and follow through to ensure timely resolution
- Documentation: Maintain accurate and detailed records of support activities, including problem descriptions, solutions applied, and follow-up communication
- Update the knowledge base with common issues and their solutions to facilitate self-service for users
- Hardware and Software Setup: Assist with the installation, configuration, and deployment of hardware and software components, including desktops, laptops, printers, and peripherals
- Security and Compliance: Adhere to security policies and protocols to protect sensitive information and maintain data integrity
- Monitor and report potential security breaches or risks to the IT team
- Collaboration: Collaborate with other IT team members to identify recurring issues and potential improvements to streamline support processes
- Technology Research: Stay up-to-date with the latest technology trends, products, and tools to enhance your technical knowledge and contribute innovative ideas to the team
Our take
Enterprises today struggle to implement AI successfully and embed it into the flow of work. One of the major reasons for that is that employees don’t trust AI recommendations because they don’t understand them!
Virtualitic - who was named a best LA startup to work for in 2023 - has developed a platform that solves this problem by making AI both understandable and accessible to anyone in the business through a primarily 3D data vizualization platform. It uses artificial intelligence, virtual reality and augmented reality technology to process and visualize data sets and to offer predictive analytics, which allows insights to be gathered and communicated faster than if traditional software was used.
The startup has made great strides in developing its product and is now going after increased market share in complex, data-rich markets, such as the defence industry.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Aug 2023
$37m
SERIES C
Apr 2021
$18m
SERIES B
Total funding: $69.4m
Company benefits
- Dental benefits
- Health insurance benefits
- Flexible spending account (FSA)
- Vision benefits
- 401(k)
- Company equity
- Unlimited paid time off
- Paid holidays
- Paid sick days
- Work from anywhere
- Wifi reimbursement
- Learning & development stipend
- Stocked kitchen
- Game room
- Parking
- Some meals provided
- Family medical leave
- Flexible work schedule
- Generous parental leave
Company HQ
Pasadena, CA
Leadership
Michael Amori
(CEO & Co-Founder)Prior to co-founding Virtualitics, they were a Managing Director at Deutsche Bank, where he headed a global data driven trading desk. Previously was an interest rates derivatives trader at various large banks. Graduated from the Goldman Sachs analyst program.
Dr. Ciro Donalek
(CTO & Co-Founder)Previously a Computational Staff Scientist at Caltech where they successfully applied Machine Learning techniques to many different scientific fields, co-authoring over a hundred publications featured in major journals (e.g., Nature, Neural Networks, IEEE Big Data, Bioinformatics).
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