Member Relations Specialist, Velocity Black
Luxury digital concierge
Job no longer available
Luxury digital concierge
101-200 employees
Job no longer available
101-200 employees
Company mission
To enable our members to live extraordinary lives.
Role
Who you are
- Have exceptional communications skills (verbal, listening, writing)
- Show strong commercial and interpersonal skills, and take pleasure in relationship building
- Have 3+ years experience in customer service facing roles, ideally in the luxury industry
- Demonstrate strong database management skills and the ability to work across multiple software and platforms
- Be a proactive, self-starter, with experience in a startup environment a plus
- Be well organised and with strong time management skills
- Be able to manage multiple tasks with deadlines, and working under pressure
What the job involves
- Demonstrate accurate, up-to-date and comprehensive knowledge about the product, pricing, and benefits of membership
- Respond to member emails and calls, giving members a demonstration of the product interface and an overview of the membership
- Daily maintenance of CRM and systems
- Work collaboratively with all teams to achieve a consistent approach to member satisfaction and the member experience
- Liaise with every part of the business to ensure a swift and effective resolution process and effective handling of member issues
- Contribute to monthly and quarterly targets and thrive in meeting all company deadlines
Our take
Velocity Black is a digital concierge app which offers unique and luxury experiences to super-rich celebrities and influencers.
It’s appeal lies, in part, with its exclusivity. There’s a waiting list to join, and (unsurprisingly) only ultra-high net worth individuals can join the club. They use a combination of AI and human expertise to curate spectacular experiences from deep sea diving to space exploration, as well as VIP tickets to events like Glastonbury or the Grammy’s afterparty.
It’s seen rapid growth since its conception, and research suggests that the relatively new market of digital concierges is set to boom during the the 2020s, as our lives are increasingly lived online. Velocity Black seems well-positioned the ride that wave of growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Aug 2016
$22.5m
SERIES B
Sep 2015
$4m
SERIES A
Total funding: $39.9m
Company benefits
- Competitive stock options
- 25 days holiday
- Top-tier BUPA private healthcare paid for by Velocity
- 60% of your gym membership covered
- Complimentary access to the members-only app, with exclusive access to unbeatable Velocity restaurants, experiences, travel partners, and luxury brands
Company HQ
Belgravia, London, UK
Leadership
Alex Macdonald
(Chairman)Prevoiusly Turnaround CEO of American Industrial Acquisition Corporation, they have invested in a wide array of new companies, including Code First Girls, Playbook, Eleven Labs, Lawhive, Gama, Shopscribe and Honest Mobile.
Zia Yusuf
(CEO)The former Executive Director of Goldman Sachs, they were also in Specialist Equity Sales at Merrill Lynch, and still work as an Expert Mentor at the British Library.
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