Client Onboarding and Operations Specialist, Onsi
Onsi provides an easy way for businesses to reward their workers.
Job no longer available
Onsi provides an easy way for businesses to reward their workers.
21-100 employees
Job no longer available
21-100 employees
Company mission
To benefit one million workers' lives by 2025.
Role
Who you are
- You’re detailed orientated and process driven, with love for a checklist
- You’re supremely organised, efficient and can work at pace to get stuff done
- Self-motivated and take initiative and ownership - you fix problems and know when escalation is needed
- Administrative duties are a pleasure not a chore
- Google Sheets/Excel whizz
- You’re comfortable with Google Drive, Slack, Notion, Salesforce and/or you pick-up how to use new software easily
What the job involves
- As a Client Onboarding and Operations Specialist at Collective Benefits, you’ll join the Customer Team where you will be responsible for a number of key operational functions
- These include ensuring our customers are looked after during onboarding and beyond; as well as technical items like localisation, customisation and other operational product challenges
- You’ll learn a TON. Operations will be your focus, but you’ll get plenty of exposure to other aspects of the business
- You’ll play a key role at the heart of the team - with responsibilities in customer operations, business operations and product operations
- You’ll make a difference - we’re building a business that will provide the protections that independent workers want and need
- Responsible for onboarding operations of corporate customers and their workforces, improving product adoption and engagement, including the configuration of clients’ accounts and products in our internal systems
- Quickly identify problems and areas for improvement, helping to improve the systems and processes that will allow for sustainable scaling
- Manage post onboarding operations, including reconciliation of users
- Manage our localisation assets, including coordinating with translation services and maintaining our library of local language assets
- Support broader business operations, as required, including ensuring quality of data in customer and internal systems such as Salesforce and Notion
- Collaborate closely with Product, Technology and other teams
Salary benchmarks
Our take
Collective Benefits is an insurance platform for self-employed and independent workers. The gig economy is growing quickly, with more than 25 million gig workers in the EU alone, but they are not entitled to the same essential benefits as their salaried peers; such as sick pay, compassionate leave, and so on.
Collective Benefits is fixing this by bringing self-employed people together, and getting them to take control of their safety net. The company is focused on worker wellbeing, offering insurance products (like sick and injury pay, and family leave), health products (like mental health support and 24/7 GP), and financial savings and rewards. This is particularly valued as the recent cost of living crisis has both stretched budgets and increased the number of gig workers picking up extra hours to make ends meet.
The company operates in the UK and across the EU, but also in Israel and Japan. It's mainly a B2B offering, providing its products and platforms to world-leading on-demand platforms like Just Eat, Wolt, Task Rabbit, and Addison Lee. These companies purchase Collective Benefit's products and services to attract, engage and retain their workers. A recent partnership with Gett extends Collective's services to London's iconic black cab drivers and underscores the popularity and importance of the company's offering.
Steph
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Nov 2021
$10m
EARLY VC
Jul 2021
$8m
SEED
Total funding: $22.4m
Company benefits
- Employee Equity Options - Share in our success 🎉
- Flexible working hours and location, split your time between home and any of our offices in London or Amsterdam. 🇬🇧🇳🇱
- 🌍 Work from abroad - up to 20 days per annum
- 🌴 25 days annual leave plus bank holidays. Increased holiday allowance scheme up to 35 days plus holidays with tenure.
- 🎈Birthday day off, because no-one should have to work on their birthday!
- Special days off (Wedding & Moving days - up to 3 days). 💍 🏡
- 📅 1 month paid sabbatical at 5th year of service
- A shiny new laptop (MacBook Air/Pro)
- 💰 Personal development budget to help you grow. £500 per annum increasing to £1500 after 3 years.
- 📚 Dedicated Learning & Development days - 12 days per annum
- 💡 Knowledge Sharing: Lunch & Learns, Monthly Speaker Series (bringing you perspective and insights from an array of wonderful people) Team workshops and off-site events.
- 👶 Enhanced Parental Leave, starting (or growing) a family is a major life event, with twists and turns, we know that it’s not straightforward and we’re here to support you!
- 🙏 Celebrate with our team and company socials including summer and festive parties, monthly meets, launch breakfasts and lunches.
- ❤️🩹 Keep healthy with 24/7 GP, Mental Health Support & Gym Discounts
- 🚲Cycle to work and 🎧Tech schemes saving you money and spreading the cost
- Pension Contributions - tiered matching up to 7%.
Company HQ
The Angel, London, UK
Leadership
Anthony Beilin
(CEO)Was previously the Head of Innovation at Aviva. Currently the Director of BE Property and the Advisory Board Member for Sproutt Insurance.
Benjamin Hay
(COO)Former Barrister at Temple Garden Chambers for 8 years. Prior to Collective Benefits, was the Director of Strategy & Operations at Virgin Unite.
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