Customer Success, BorrowMyDoggy

Salary not provided

Junior and Mid level

London

More information about location

Connecting dog owners with local dog borrowers

Be an early applicant

Connecting dog owners with local dog borrowers

21-100 employees

B2CMarketplacePetsCommunity

Be an early applicant

Salary not provided

Junior and Mid level

London

More information about location

21-100 employees

B2CMarketplacePetsCommunity

Company mission

To help dog owners when they need it, give dogs more exercise and playtime, and allow people without a dog to spend quality time with one.

Job

Company

Role

Who you are

You’ll need to be a great communicator, organised, with a real interest in helping others to make a positive difference. Being able to take the initiative and face challenges with a smile is essential
Strong phone and verbal communication skills along with active listening
Previous experience in a customer care role
Willingness to meet objectives, exceed them and grow professionally, without the need of a lot of supervision
Open to flexibility in their job role – willing to help out where needed, including working weekends
Happy to chat to anyone
Quick to learn and able to think on your feet
Good at self-motivating
Outgoing and energetic

What the job involves

We are currently hiring for a Customer Care team member and we would love to find someone who wants to be a key member of our growing pack
You'll be answering a large volume of incoming customer queries and calling out to our members to check on their experience
Manage large amounts of inbound and outbound calls in a timely manner
Answering incoming questions and queries (both email, phone and instant chat)

Salary benchmarks

Our take

UK pet ownership saw a massive upswing over the pandemic period, and as restrictions came to a close and office life returned, so did demand for petsitting. BorrowMyDoggy, founded back in 2012, was there to pick up the slack, turning the traditional dogsitting model on its head by connecting owners for free to trusted local "borrowers".

Instead of owners paying for pet care, through BorrowMyDoggy users pay a monthly subscription to borrow and spend time with dogs. This allows the company to essentially undercut a huge tranche of the paid petcare market, providing a free source of care support, and in some cases even help with re-homing.

With pet bills on the rise, the free support provided by the platform is seeing remarkable success, and has allowed it to build a strong user base across the UK and Ireland. As this trend continues, it is likely more and more owners will turn to the platform, while the growing desire for spending time outdoors hopefully attracts a new wave of borrowers.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Top investors

Glassdoor (4.5)

Trustpilot (3.8)

Company

Funding (2 rounds)

Oct 2016

$1.1m

SEED

Oct 2015

$2.1m

SEED

Total funding: $3.2m

Company benefits

Share options
A great holiday policy
Private healthcare
Be part of a fast growing company creating an original product
Help make a positive difference to the lives of both dogs and people

Company HQ

London, UK

Leadership

Rikke Roselund

(CEO & Founder)

Worked as a Senior Manager at American Express, before moving into relationship management at Earthport. Has also held an NED role at WISE Campaign.

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