Senior Global Operations Manager, Highspot

• 7+ years of experience in operations, program management, HR operations, business management operations, or a related field
• Proven ability to take a concept through full execution, including scoping, planning, stakeholder management, delivery, and measurement
• Experience leading or supporting global, cross-functional programs
• Strong analytical and problem-solving skills, including experience interpreting data and presenting insights tailored to executives
• Experience managing operational calendars, timelines, and cross-functional workflows
• Proficiency with project management and workflow tools (e.g., Asana, Monday.com, Airtable, Smartsheet, Notion)
• Project management certification (PMP, CAPM, Agile/Scrum, or equivalent) is required
• Ability to partner and communicate effectively across all organizational levels and global regions
• Comfort navigating ambiguity and creating structure in fast-paced environments
• Experience using or implementing emerging technologies, including AI tools, to improve operational efficiency

Desirable

• We are seeking a strategic and globally minded operations leader to support and connect the work of our Global Diversity, Equity, Inclusion & Belonging (DEI&B) team
• This role is ideal for someone who brings structure, clarity, and alignment to a dynamic, fast-moving environment
• As our Senior Global Operations Manager, you will guide and coordinate the operational systems that support our global DEI&B strategy
• You will lead the planning and management of the global operational calendar, ensure collaboration across regions, and help partners stay aligned with shared goals throughout the fiscal year
• You will also represent the DEI&B team in key forums by sharing updates, delivering presentations, and facilitating discussions with executives, people managers, employee resource group leaders, and teams across the organization
• You will adapt communication to meet the needs of different audiences and build alignment through clarity and partnership
• A core part of this role includes leading the team’s data and insights function: identifying meaningful datasets, establishing success metrics, assessing program effectiveness, and summarizing insights that support informed decision-making
• You bring the ability to translate data into clear and useful information for leaders and teams
• You are experienced in guiding global processes, improving systems, strengthening operational efficiency, and supporting large-scale initiatives from concept through execution
• You are comfortable learning and using new technologies, including AI tools such as ChatGPT, to support communication, analysis, and workflow improvements
• Global Operations Management
• Own and manage the annual global operational calendar, planning key workflows each fiscal year and aligning stakeholders to deliver operational excellence
• Drive accountability across teams, ensuring clarity of expectations, timelines, and deliverables
• Coordinate global DEI&B processes to ensure consistency, alignment, and scalability across regions
• Influence without authority to drive partnership, adoption, and shared ownership in matrixed environments
• Data Analytics, Measurement & Insights
• Identify and manage datasets that evaluate the effectiveness of DEI&B programs, communications, and stakeholder experiences
• Develop success metrics and evaluation frameworks for global initiatives
• Analyze data, identify trends, and summarize insights for executives and cross-functional partners
• Build clear, actionable dashboards, summaries, and reports to guide decision-making
• Leverage AI tools (e.g., ChatGPT) to enhance analysis, reporting, and operational efficiency
• Global Process Optimization
• Assess and refine global processes to improve efficiency, consistency, and scalability
• Implement standardized workflows across regions and establish clear operating practices
• Use insights and automation to strengthen global operations
• Global IT Systems ManagementPartner with IT and operational teams to maintain and optimize technology systems supporting global DEI&B operations and analytics
• Ensure systems meet process, workflow, and reporting needs across regions
• Change Management
• Develop and execute change management plans for new processes, tools, and ways of working
• Tailor communication and training to executives, people managers, and individual contributors
• Support adoption through clarity, resources, and ongoing engagement
• Global Training CoordinationSupport the Global VP of DEI&B in rolling out and evaluating global training programs
• Monitor participation, effectiveness, and alignment to DEI&B learning objectives
• Global Communication Coordination
• Develop communication strategies that support alignment, transparency, and global readiness
• Tailor communications for different levels of the organization
• Act as a spokesperson for the DEI&B team, presenting updates and program information to key stakeholder groups
• Ensure intranet, SmartPages, and external channels are accurate and updated
• Vendor & Contractor Relationship Management
• Manage relationships with external DEI&B vendors and contractors
• Oversee contracts, deliverables, communication, and performance
• Ensure external partners align with DEI&B values, goals, and standards
• Rhythms of the Business
• Lead the planning and execution of QBRs, Quarterly DEI&B Meetings, Board updates, All Hands, and other operational rhythms
• Manage scopes, plans, schedules, KPIs, and cross-functional coordination
• Track and manage the global DEI&B budget and operational timelines