Technical Account Manager, Textile

• A proven track record of building strong relationships within various levels of an organization and delivering excellent customer service
• A customer driven mindset with the ability to prioritize strategic opportunities
• Strong organization skills, ensuring consistent and timely follow-ups with customers and leads
• Developing and shipping high-quality user interfaces, with at least 8 years in the trenches of front-end engineering
• A collaborative spirit, thriving in both team environments and in cross-functional partnerships, fostering growth, learning, and innovation at every turn
• Exceptional problem-solving acumen, with a knack for dissecting complex issues into actionable solutions, prioritizing user impact and business objectives
• A technology agnostic mindset, appreciating the nuances of different tools and languages, and the ability to adapt and learn on the fly
• Outstanding communication skills, capable of articulating technical intricacies with clarity and empathy, aligning teams and stakeholders around shared visions and compromises

Desirable

• As a Technical Account Manager, you'll take the lead in providing high-level technical support and expertise to prospective customers and partners before and after a sale or partnership kick-off
• This role is about becoming a technical expert for Textile’s solutions, and identifying opportunities for our solutions to add value to customers and partners
• You should be excited about continuously learning, staying on top advancements in our offerings and digging into the weeds of the technology of our existing and prospective customers and partners
• You’ll play a crucial role in building strong relationships with customers and partners, especially technical decision makers, and in educating our ecosystem about our offerings
• Partner with our relentless growth team to identify the needs and opportunities of existing and prospective customers and partners, digging into the weeds of their technology to surface viable opportunities to work together
• Write proposals, create scope documents and/or create POCs for existing and potential customers
• Work with a vibrant team of engineers, designers, and protocol researchers to learn the ins and outs of our solutions, ensuring a deep technical understanding of how our solutions and protocol works
• Attend business development calls, explaining our solutions at a technical level, fielding technical questions and identifying opportunities for integration
• Capture customer feedback on technical requirements and feature requests, ensuring customer needs are prioritized within our engineering workflows
• Capture and surface next steps from BD calls, assigning to the appropriate internal parties and ensuring follow-up in a timely manner with prospects and customers
• Work closely with the technical teams of partners and customers, creating strong relationships and delivering excellent customer service
• Record or deliver live demos of POCs, technical workshops and more to educate our ecosystem on the value of our solutions and how they work across various industries and categories
• Manage the full onboarding cycle for customers, working closely with our Head of Partnerships to ensure customer satisfaction and successful onboarding