Account Director, Convoy
More information about location
Sustainable digital freight network
Job no longer available
Sustainable digital freight network
501-1000 employees
Job no longer available
More information about location
501-1000 employees
Company mission
Convoy's mission is to help meet the world's freight and supply chain needs with endless capacity and zero waste through its sustainable digital freight network.
Role
Who you are
- Commercial Acumen and Customer Experience: Brings customer facing experience
- Driving Results: Consistent track record of successful customer service
- Data Driven Decision Making: Ability to leverage data in decision making
- Relationship Building and Cross-Functional Collaboration: Demonstrated ability to build trust with both internal and external stakeholders
What the job involves
- Achieve customer growth and retention targets, including identifying expansion opportunities
- Drive volume and contribution profit growth for Convoy’s enterprise customers
- Develop and execute against strategic account plans for customers
- Analyze customer data and share insights both internally and externally, as applicable
- Drive data insights, breaking down high level business problems into concrete systematic solutions
- Execute on shared account on-boarding processes and frameworks with other key partners; including business development and operations
- Participate in business reviews with customers (Monthly and Quarterly business reviews)
- Ensure the highest level of customer satisfaction
- Operate across cross-functional teams to execute programs and deliver exceptional service
Our take
The freight industry is relied on by almost every industry on a day-to-day basis, yet it faces a huge range of inefficiencies. Trucks often drive without meeting their vehicle's capacity which is not just environmentally unsustainable but also increases the prices shippers must pay whilst reducing the earnings of the carriers.
Convoy provides a digital freight network that leverages technology to tackle inefficiencies within the freight industry, promising to reduce costs for shipping brands, increase earnings for carriers, and reduce the carbon footprint of the industry. The company achieves this through its data-driven approach, collecting over 1,000 data points on every freight load to ensure capacity is optimized and to prevent empty miles.
Various other tech startups are tackling inefficiencies within the freight industry, but these generally specialize in helping either shippers, carriers, or brokers, whereas Convoy aims to help all parties. Furthermore, the company's focus on reducing the carbon emissions of the freight industry allows them to stand out from its competition, saving over 5.5 billion pounds of carbon emissions to date. With substantial funding behind it, Convoy has become a Unicorn mainstay within the freight software industry.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-38% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Apr 2022
$160m
SERIES E
Nov 2019
$400m
SERIES D
Total funding: $825.5m
Company benefits
- Insurance - Convoy covers 100% of your medical, dental, and vision premiums, and 85% for your family
- ERGs - Employee Resource Groups (ERGs) are one of the resources available to our employees to help cultivate communities within Convoy and create a more inclusive culture
- Travel Stipend - If you take a bus, ferry, or train to work, we’ll cover the costs! We give an Orca card to all Seattle employees and a Marta card to all Atlanta employees
- Time Off - Life outside of work matters. Convoy offers paid time off and paid holidays. We also offer generous parental leave for those expecting new additions to their family
- On-demand mental and emotional health benefits through Lyra, and on-demand primary care through 98.6
- Fertility benefit solutions via Progyny
- Child-care and adult/elder-care options through Bright Horizons
- Mother’s rooms with in-room, hospital-grade breast pumps for breastfeeding mothers. For traveling mothers, Convoy will reimburse the cost of shipping breast milk home
Company HQ
Pike Pine Retail Core, Seattle, WA
Leadership
Dan Lewis
(CEO)Group Product Manager for Microsoft's Windows Org from 2008 to 2011. Experience as Vice President of Operations for Wavii (acquired by Google in 2013).
Grant Goodale
(CXO)CEO of Massively Fun, Inc. from 2010 to 2013. Experience as Software Development Manager for Amazon.
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