Senior Account Manager, connectRN
1-5 days a week in office (Waltham, MA)
Connecting nurses and clinicians with shift work
Open for applications
Connecting nurses and clinicians with shift work
501-1000 employees
Open for applications
1-5 days a week in office (Waltham, MA)
501-1000 employees
Company mission
To build a supportive and thriving network for nurses to help them take control of their lives, their career and their future.
Role
Who you are
- Several years experience in account management with proven results in managing a book of business and carrying revenue responsibility, ideally in healthcare, staffing/recruiting, SaaS technology, or a two-sided market business environment
- Lots of ideas on how to improve the organization where you currently work and project management skills to execute them
- Outstanding presentation and communication skills
- A hungry, driven, goal-oriented personality
- Working knowledge of CRM software, preferably Salesforce
What the job involves
- The Account Manager is responsible for cultivating long-term trusted partnerships with our home health, home care and hospice partners, leading to increased client satisfaction, retention and expansion
- You will be the lead point of contact for a portfolio of clients, driving product utilization and best practice adoption
- We are committed to our in-person collaborative, energetic and friendly culture, while offering work-from-home flexibility
- Develop and maintain relationships with partner local, regional, and C-Suite PoCs and seek opportunities to expand client relationships
- Manage regional relationships tied to our partners, supporting home health leadership with strategy creation and execution
- Serve as the primary relationship owner between connectRN and partners
- Support partner contract renegotiations within your designated geography
- Be heavily focused on driving utilization of the client platform in your assigned client list with aspirations to grow our market share through Revenue Generating Activities (RGA)
- Analyze partner data to identify trends and define opportunities for growth, and develop and implement strategies to move growth forward
- Liaise with cross-functional internal teams (e.g. , Clinical teams, Support, Clinician Experience, and Product Development) to improve the entire customer experience
- Implement, train, and educate partner staff on the best practices for utilizing the connectRN platform, proactively identify areas for client improvement and leverage your relationships to drive changes in client behavior, tied to greater company OKRs
- Ensure an exceptional welcome experience to new connectRN partners, leading them through the onboarding, training, and implementation process and train new users to the platform at time of partner staff turnover
- Become an expert at articulating connectRN’s value proposition, to the personas of our partners, and at leveraging multiple partner stakeholders to service and influence an account
- Act as part of a larger team, coordinating account coverage and market expertise with your fellow Account Manager(s)
- Develop and execute individual partner success plans to ensure key monthly targets are met
- Develop and execute individual partner QBRs and/or EBRs where appropriate
- Meet or exceed your assigned quota by driving key KPIs & OKRs set forth by leadership
- Collaborate with leadership team on account management operations, process improvements, and efficiencies
- Support your team by serving as a mentor and role model
Our take
With staff shortages being a recurring theme in recent years, hospitals and care facilities need to be able to attract freelance nurses and caregivers to work at short notice. This is what connectRN helps facilitate with a platform that pairs medical facilities with registered nurses on a per-diem basis.
The company puts a focus on nurse retention, and in 2020 strengthened its offering by partnering with Capella University to provide degree programs and scholarships while also adding more initiatives and benefits for nurses. This has attracted both nurses and medical facilities and since 2021 connectRN has experienced 250% revenue growth and has expanded to 40 US states and territories.
More recently, connectRN concluded a major loan package which will provide the firm with additional operating capital and fuel its further expansion into new markets. It is also forming key strategic partnerships, for instance its recent tie-up with nurse-led media company The Nursing Beat to extend its marketing reach.
Steph
Company Specialist at Welcome to the Jungle
Insights
87% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Dec 2021
$76m
LATE VC
Mar 2020
$0.5m
SERIES C
Total funding: $81.1m
Company benefits
- 401k Match
- Equity Packages
- Healthcare Packages
- Health Savings Account
Company HQ
South Side, Waltham, MA
Leadership
Ted Jeanloz
(CEO)Ted initially joined connectRN as CFO in 2018, becoming CEO in 2021. Prior to this, they spent nearly 6 years at athenahealth as a corporate Strategic and Director of Finance.
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