Payment Operations Manager, Modulr
+ Share Options Incentive Scheme + Company Bonus
4-5 days a week in office
API payments infrastructure for B2B payments
Be an early applicant
API payments infrastructure for B2B payments
201-500 employees
Be an early applicant
+ Share Options Incentive Scheme + Company Bonus
4-5 days a week in office
201-500 employees
Company mission
Managing payments can be complex and time-consuming. With Modulr, our mission is to securely embed payments and accounts into your platform for higher efficiency, a smoother experience and more time to grow your business.
Role
Who you are
- You will be a self-motivated, proactive, and organised individual with a deep understanding of UK domestic and international payment processing
- In this role, you will represent Modulr at various scheme forums and promptly complete all assigned actions and reports
- You can move at pace to get things done always working within the definitions of the “Modulr Way” values
- You will be efficient in multi-tasking, prioritising, managing your time effectively comes naturally
- You will be tenacious, adaptable, resilient, positive, and focused about innovation and teamworking
- You will be an operational payments subject matter expert and ideally have proven at least 3 years’ experience and expertise with payments, reconciliations, or treasury within an operational environment at a regulated business
- Working knowledge and operational knowledge of Modulr products/ services (specifically FPS, Bacs, CHAPS, SWIFT, SEPA, Visa and Mastercard)
- Familiarity with payment scheme compliance, the FCA and EU regulatory framework and be adept in interpreting them into operational best practice
- Be able to thrive in a fast-paced environment, be a quick learner, demonstrate drive, be motivated and passionate to implement and supporting challenging change and growth plans
- Have exceptional communication skills in all forms (written, verbal, listening), and establish trusting relationships to maintain open communication
- Be methodical and organised to ensure a smooth coordination of activities within a timely manner to meet demanding deadlines
- Have good attention to detail to ensure reporting and documentation is accurate and suitable for Senior Management, external parties and onwards cascade
What the job involves
- The Payment Operations Manager will be accountable for our operating relationships with safeguarding partners (such as JP Morgan, the Bank of England, the Bank of Lithuania) and schemes (such as pay.uk (FPS and Bacs) and SEPA), with a focus on building and managing internal and external stakeholder relationships, enhancing scheme liaison, and supporting regulatory changes within Payment Operations
- The role involves educating and promoting the team's work across the organisation, influencing continuous improvement through automation, and defining robust processing solutions
- Collaborating with internal product and technical engineering teams is key to ensure delivery
- An equally important aspect of your role is to build and manage relationships with external stakeholders at the scheme level, to ensure that operational solutions remain robust, resilient, and compliant
- Modulr has an office-first policy as face-to-face and ad hoc collaboration will maximise our ability to meet our ambitious growth and profitability goals
- In practise we expect our colleagues to be in-office at least 4 days per week
- You will assist the Head of Payment Operations, and the wider team ensuring they are set up for success, by managing access and client money controls, driving efficiencies, and supporting technical delivery
- You will be a key contributor in improving our client experience and promoting excellence
- Work with and support key stakeholders including Treasury Operations; Financial Control; Payment Product Managers; Customer Support and Onboarding; Legal and Compliance and the Leadership team (in particular the CEO, CFO and COO)
- In this role you are the ‘lead contact’ for scheme liaison
- Represent Modulr as an Operations Committee Representative at Pay.UK meetings and working groups concerning FPS and Bacs
- Run our access logs and levels to bank and scheme operational websites and permissions
- Manage scheme expectations and communications for bank error recovery projects and act as a key contact for scheme/direct participant escalation
- Support scheme assurance committee with documentation including (but not limited to) participant assurance statement and bank reference data code of conduct
- Manage scheme testing agenda including (but not limited to) BERTI, MIDEP testing, out of hours cap increase testing, contingency emails/text/call testing
- Receive and distribute all scheme reporting to the relevant individuals
- Liaise with product managers to ensure improvements are implemented from scheme recommendations
- Liaise as required with the payment’s teams at our safeguarding partners
- Support migration activities including SUN & sort code registration and management
- Support management of the Net Sender Cap (NSC) and Bacs Debit Cap (BDC) and Peak Contingency Value (PCV) to ensure the correct governance and assurance is in place
- Be part of the planning process for direct access to SEPA as part of PSD3
- There will be a requirement in this role to cover out of hours testing and Incident management which is paid in line with company policy, and business needs
Salary benchmarks
Our take
Modulr operates in the payments space for digital businesses and provides a Payments as a Service API Platform. B2B transactions processed by pureplay digital operators will reach $14 trillion by 2023, up from $6.7 trillion in 2018, so it's playing in a huge market.
The Modulr platform delivers a fully integrated service providing a fast, easy and reliable digital alternative to processing payments via traditional business and corporate banking.
It has partnered with large finance companies like Sage, which gives it a great distribution channel to sell their services to SMEs.
Modulr is already moving billions of pounds for businesses across many different industries. The total value of payments in and out of Modulr’s platform exceeds £10bn a month.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
43% female employees
0% employee growth in 12 months
Company
Employee endorsements
My opinions are valued
"My opinions are genuinely valued, and there’s plenty of space to share ideas and be heard. People actually listen and consider different ideas. It..."
Funding (last 2 of 6 rounds)
May 2022
$105.1m
SERIES C
Nov 2020
$11.4m
LATE VC
Total funding: $184.2m
Company benefits
- Share options - meaningful equity so you can share in the growth of Modulr
- £1000 to spend on a variety of benefits, flexible for you to choose based on your interests and needs
- 33 days holiday (including bank holidays), with flexibility to choose which days you take off
- An additional day's holiday for your birthday
- Holiday trading, up to 5 days per year
- Pension and life insurance
- Enjoy freebies and discounts on many products and services, through our Perkbox partnership
- Cycle to work and e-bike rental schemes
Company values
- Own the Opportunity - responsible and accountable, we keep pushing ourselves and each other forward.
- Move at Pace - with a bias for action, informed debates and data-driven decisions power our progress.
- Build the Extraordinary - we're here to transform an industry and solve complex problems.
- Achieve it Together - we support each other, share constructive feedback and embrace positive challenge.
Company HQ
Shepherd's Bush, London, UK
Articles
Leadership
Myles Stephenson
(CEO)Experienced executive, with 6 years at M&S, 7 years at Retail Decisions Plc, 5 years as CEO at CorporatePay and 2 years as Managing Director at WEX Europe.
Ritesh Tendulkar
(CIO)20 years of experience in software, including 3 years as Head of Software at WEX Europe and 1 year as ClearScore's Technical Lead.
Diversity, Equity & Inclusion at Modulr
- We believe that diversity is essential to our success and welcome individuals from all backgrounds, experiences, and perspectives to join our team. If you share our values and enjoy working in a dynamic and exciting environment, we encourage you to explore our available positions and join us in shaping the future of Modulr
Share this job
View 7 more jobs at Modulr