Customer Success Manager, Trustpair
USA
More information about location
Third-party risk management platform
Be an early applicant
Third-party risk management platform
21-100 employees
Be an early applicant
More information about location
21-100 employees
Company mission
To reinvent B2B payment security.
Role
Who you are
- Minimum of 5 years proven experience, with at least 2.5 years as a CSM supporting US clients
- You've already worked in an Enterprise B2B SaaS Start up / scale up
- Strong ability to manage several projects at the same time, prioritising while respecting deadlines
- Excellent interpersonal skills and ability to deal with all kinds of stakeholders and clients
- Native level English
- Team player attitude, well organised and collaborative
What the job involves
- Trustpair is looking for its first Customer Success Manager dedicated to our US client portfolio!
- Joining our NYC team, you'll also be part of our Customer Department (10 people in Europe today) to ensure the satisfaction and success of our growing portfolio
- Our new Customer Success Manager will handle an interesting range of clients with a focus on our North American market
- As a Customer Success Manager at Trustpair, your mission will be to ensure a seamless experience with our platform from the very beginning and help our clients gain value from Trustpair long term
- You'll have the chance to work with a variety of clients and users - from Accounting Managers, to IT, to CFOs - in both domestic and international companies
- Reporting to our Customer Experience Project Manager, you'll be part of a highly dynamic and motivated team who will help and support you in developing your knowledge and skills!
- Lead a smooth onboarding for new US clients, delivering customized training and supporting system integrations for fast adoption
- Answer day-to-day client inquiries and provide support to ensure client satisfaction
- Build strong client relationships, conduct regular check-ins, and manage Quarterly Business Reviews (QBRs) to drive satisfaction and retention
- Ensure and support client renewals by demonstrating the value of Trustpair
- Monitor data and promote full platform use, proactively guiding clients to maximize features and benefits for risk management
- Identify and support the Sales team on upsell and expand opportunities by aligning new features and service tiers with client goals
- Collect client feedback to inform and influence product development
- Join our US team as the first CSM, where initiatives and new ideas are welcomed
- Collaborate with Marketing for case studies and testimonials to strengthen Trustpair’s presence in the U.S. market
- Provide market insights to shape U.S.-specific strategies, staying informed on industry trends and competitor activities
Application process
- We usually respond within three days
- First call with our Talent Acquisition (30min)
- Experience interview with our CX Project Manager (1h)
- Case Study presentation interview with our CX Project Manager & CEO (1h)
- Coffee fit with our US team (30 min)
Our take
Founded in 2017, Trustpair was conceived to solve the B2B payment fraud issue for large corporations by offering a SaaS platform that allows finance teams to control the accuracy of their third-party data.
The founders were appalled by the idea that companies could cumulatively lose billions each year because of B2B payment fraud. In fact, in 2021, French companies lost €70M due to transfer fraud. It is perhaps unsurprising therefore that the company has been able accrue over 200 large, corporate clients who use the platform daily.
Founded in Paris, recent funding has enabled the company to secure its market-leading position in France, whilst it has invested capital into accelerating the expansion of international markets in Europe as well as penetrating the United States.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Oct 2022
$21.1m
EARLY VC
Jan 2022
$5.3m
EARLY VC
Total funding: $31.8m
Company benefits
- Health Insurance plan
- 401k plan
- 4 weeks of paid annual leave
- Great Work & Life Balance
- Scale-up Phase with Career Opportunities
- Fun Rituals Every Months
- Annual Seminar somewhere in France
Company values
- We have each others’s back - We make sure everyone feels good and valued. Before making any decision, we think about what the impact on the people around would be. We go above and beyond to help people around us whenever we can
- We commit to each other - People can count on each other when needed, in easy or more complex situations. We commit to the company, to our projects and to the team around us. We succeed through collaboration
- We explore new paths to find the right one - We love to read, gather new ideas and experiment with new technologies and methods. We observe, understand and create: 3 things found in an adventure. If the solution does not exist, we create it ourselves
- We move forward with persistence - When we start something, we see it through. Rigor and discipline is our key to success. We challenge the status quo, again and again
- We speak our minds honestly and respectfully - We say what we mean, and we mean what we say. When we’re not aligned with decisions, we are open about it. We share feedback respectfully to keep improving
Company HQ
Grange aux Belles, Paris, France
Leadership
Baptiste Collot
(CEO)Previously served as Front-office Treasurer for Bouygues SA, Cost Controller for DHL and as a Junior Consultant for DHL.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 3 more jobs at Trustpair