Team Lead Customer Success, Amboss
1-5 days a week in office
Learning and clinical decision support system
Be an early applicant
Learning and clinical decision support system
501-1000 employees
Be an early applicant
1-5 days a week in office
501-1000 employees
Company mission
To empower all doctors to provide the best possible care.
Role
Who you are
- 5+ years of experience in Customer Success or a similar customer facing role (i.e. Sales) and at least 1 year of experience in team leadership / management
- You have experience in directly influencing customer health and retention metrics and are strong in analytics
- Great communication skills and it’s easy for you to present to our customers as well as internal stakeholders and senior management
- Empathy and you are able to understand customer needs, goals and challenges quickly by finding solutions that balance customer needs with business needs
- You inspire, mentor, and motivate team members while fostering a collaborative and supportive environment
- Collaborating with different departments. Our Sales Operations, Customer Support and Engineering teams will closely support you
- Advising customers with your eagerness to deeply understand a new product
- Building and maintaining strong relationships with internal and external stakeholders
- Proactively identify issues and enjoy problem solving to ensure customer satisfaction and success
What the job involves
- Hello, we are AMBOSS and we are looking for a Customer Success Team Lead to join our team!
- We’re looking for someone eager to inspire and guide a passionate small team of 5+ dedicated to empowering our institutional partners
- You'll organize and elevate the day-to-day activities of our Customer Success Team, providing mentorship and driving their growth
- With a focus on building strong, lasting relationships and ensuring the success of our customers, you'll lead the charge in optimizing institutional engagement, maximizing outcomes, and reinforcing the long-term value of our software
- This is a chance to lead, inspire, and define customer success at AMBOSS!
- Leadership and Management:
- Be accountable for your team’s performance and the quality of their output while supporting your team members' growth and development, motivate them and keep up the team morale
- Together with Roman, our Director of Customer Support, you are responsible for the continuous training and development of the Customer Success team
- You identify opportunities for your direct reports’ growth and next career step by task delegation, feedback rounds beyond primary performance
- Customer Success Strategy & Operations:
- Together with your team you ensure a smooth onboarding of institutional partners. You implement and monitor a suitable (technical) launch setup and early engagement
- Own and optimize the onboarding processes while keeping an eye on every step of the customer journey
- You and your team are responsible for increasing the activation rate and usage of our AMBOSS licenses to ensure customer retention and to enable upselling potential at renewal
- Be responsible for regular monitoring of customer health metrics as a central instrument for determining customer benefit, loyalty and churn risk. Creating and measuring customer satisfaction and collecting and analyzing qualitative product feedback
- Drive retention initiatives alongside our sales and marketing teams and keep leadership in the loop with insightful reporting and concrete action plans
- Co-responsible with our sales team for impactful product training tailored for hospitals, universities, and private practices, making sure every partner gets the most out of AMBOSS
- Representing the Customer Success Team in stakeholder meetings and proactively contributing to the user-facing experiences by bringing in the customer perspective
- Supporting product development by collecting and sharing relevant customer feedback
Application process
- Your application process with us takes around 4 steps and is usually a row of soft skills and technical interviews, an assessment/ case study, and a get-to-know your future team
Our take
Becoming a doctor is undoubtedly challenging, but it is disheartening when the already demanding journey is further complicated by the intricate web of the medical education system. The current system often imposes restrictions on collaboration, fails to provide integrated resources, and sometimes lacks supportive examination boards.
AMBOSS was founded by doctors initially to help medical students overcome this mess but has now extended to become a knowledge platform for all types of medical professionals.
Today the company‘s products are used by more than a million healthcare professionals in over 180 countries. The strategy to extend their reach even further involves partnerships with major hospital groups like Helios.
The regularly upgraded knowledge base that the company has developed is an incredible growing asset. AMBOSS, however, will not rest on this and will continue to develop its smart learning technology to engage doctors even more deeply with their work.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
56% female employees
6% employee growth in 12 months
Company
Employee endorsements
Meaningful work
"I love working for AMBOSS because my work is helping change the way medical information and education is shared across the globe. During the..."
Funding (2 rounds)
Sep 2019
$31.2m
SERIES B
Dec 2016
$4.7m
SERIES A
Total funding: $35.9m
Company benefits
- Paid Vacation Days: 30 vacation days per year (for everyone working 5 days per week)
- AMBOSS Holiday: A company-wide day off each year (so you do not need to worry about those internal slacks stacking up while you are off)
- Personal Purpose Day: One day for you to follow your purpose. Be it volunteering, something creative, or an activity with your family or friends
- Tenure Days: Every two years +1 day, up to 33 days (Apply after 2+ years seniority)
- bAV Offer: An attractive retirement plan for those living and working in Germany
- A choice of benefits to suit your personal needs
- If you work in one of our German offices for 3+ days per week, AMBOSS pays for your monthly public transport ticket
- Office full of fruit and snacks, and you can take your barista skills to the next level with our amazing Italian espresso machine
- Bring your child to our AMBOSS Daycare in Berlin
- Enjoy a change of pace when you visit our sunny office in Cagliari, Sardinia
- AMBOSS will support you in your visa process. We and our partners are here to take the burden of your shoulders when you move
Company values
- We are generous team players | The greatness of a team depends on the individual team members generously involving themselves.
- We value substance over style | We are not afraid to be ourselves. We are impressed by people who don’t need to impress or pretend and have no tolerance for power politics.
- We are hungry for impact | We are passionate about what we do, proud of what we have achieved, and hungry for more.
Company HQ
Kollwitzkiez, Berlin, Germany
Articles
Leadership
Madjid Salami
(Co-Ceo)Trained as a physician and a serial entrepreneur. Co-founded experimental group-buying platform, TomPower as well as the more successful tech startup, Netempire.
Benedikt Hochkirchen
(Co-CEO)Earned an MSc in Economics from the Otto Besheim School of Management before becoming an Investment Manager at Arcadia in Hamburg.
People progressing
Joined Amboss in 2021 as an Office Assistant and now works as a Junior HR Generalist.
Joined Amboss in 2018 as a Junior HR Manager and has now worked their way up to become a Project Manager.
Salary benchmarks
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