Customer Success Manager, SESO
$70-120k
Workforce platform focusing on the agricultural industry
Open for applications
Workforce platform focusing on the agricultural industry
21-100 employees
Open for applications
$70-120k
21-100 employees
Company mission
To provide agricultural workers with meaningful, safe employment opportunities; provide security for the most critical aspects of America's food production system; and reduce admin costs to employers through software.
Role
Who you are
- The ideal candidate will thrive in a start-up environment and will exercise extreme ownership
- This individual knows how to influence customers and work toward the mutual goal of reducing cumbersome manual processes
- 3+ years of customer success experience in a fast-paced environment; experience in a start-up environment strongly preferred
- A strong sense of urgency and ownership over outcomes
- A proven track record of success in process management and a displayed technical aptitude
- Excellent organizational skills and ability to prioritize, delegate, multi-task and execute
- Superior communications skills (presentation, written, & verbal) in order to communicate effectively across levels and organizations
- Ability to travel up to 25%
- Ability to navigate complex and emotional situations in a professional manner
- The ideal candidate will have experience working with agribusiness or similar industries and is located in the Pacific or Mountain time zones
What the job involves
- The Seso Customer Success team is growing, and we’re on the hunt for a Customer Success Manager to increase adoption, build relationships, and drive coordination with our customers
- As a Customer Success Manager, you will be responsible for managing a territory of growers and farm labor contractors who use a myriad of Seso products and services
- You’ll be the main point of contact for key stakeholders in HR, Finance, and Operations and are ultimately responsible for driving high renewal rates and identifying opportunities for expansion
- In this role you’ll partner closely with Sales, Product, and Customer Operations teams to deliver measurable results to your customers and enhance the customer experience for which Seso strives
- Establish and develop a strategy for driving usage of Seso and delivering results within your territory
- Manage strategic projects across a diverse group of internal and external stakeholders
- Advocate for the customer and proactively bring creative solutions to common challenges
- Actively listen to our customers to understand how they work, their business challenges, how we can help and develop the expertise to advise them
- Own the renewal process with an eye toward upsell and expansion
- Manage your territory and keep stakeholders and systems up to date
Our take
Sweeping changes to migration policy have created a dramatic labor shortage in the US agriculture industry. This has had significant knock-on effects on farmers, the communities they support, and the economy as a whole. SESO is setting out to help solve this problem with its innovative agricultural workforce platform.
SESO was founded by two former analysts who turned their expertise towards the underserved agricultural industry. Working to address labor shortages, SESO is streamlining the H-2A visa process for workers, giving farms access to a large network of legal migrant workers. The company is looking to develop and deploy more services for the workers themselves, as well as for their employers. This will create an impressively wide range of revenue lines for SESO moving forward.
With pressures on producers continuing to mount, demand for solutions like SESO's is likely to grow in the next decade. The company is well-positioned to take advantage of this trend, but it faces significant competition from larger H-2A worker program providers. As such, diversification will be key to SESO's continued survival. In 2022, SESO raised impressive funding, which will help to facilitate this.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Apr 2024
$26m
SERIES B
Apr 2022
$25m
SERIES A
Total funding: $55.5m
Company benefits
- Meaningful equity
- Employer covered insurance plans
- Flexible work schedule and unlimited vacation
- Budget and support for personal development
- Extensive holiday break
- Company sponsored team events
Company HQ
Central Waterfront, San Francisco, CA
Articles
Leadership
Michael Guirguis
(Co-Founder & CEO)Previously worked as a Senior Associate at McKinsey, and was VP of Operations at Yup.com. Is currently a Fellow at Stanford Law School CodeX.
Jordan Starr Taylor
(Co-Founder)Previously worked as a Research Analyst at RBC Capital Markets. Served as a Product Manager at Dropbox for over 3 years, before joining the Farmer's Business Network as Director of Product.
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