Tech Support, KnowBe4

• Familiarity with standard concepts, practices and procedures within the IT Security Field
• Minimum of 1 year experience in similar or related position
• Two-year degree preferred
• Familiarity with firewall and email protocols is preferred
• Excellent verbal and written communications
• Highly organized and result-oriented
• Excellent time management and organization skills
• Can demonstrate technical troubleshooting and analysis ability
• Can demonstrate integrity, accountability, respect and commitment
• Strong collaborative and teamwork skills
• Must be able to work with minimal supervision
• Fluent in German

• The Tech Support position will work alongside the Customer Success Managers and Sales Representatives to assist the organization’s customers and/or end-users with troubleshooting issues related to onboarding,
• Consult with the organization’s customers or end-users regarding the implementation and configuration of KnowBe4’s products to modify it to suit the customer’s needs
• Test and configure KnowBe4’s products and modify it so that it could function in each customer’s unique environment
• Work in conjunction with the Product team to provide feedback or other information needed to enhance KnowBe4’s products
• Consult with customers for new product ideas and enhancements related to the KMSAT console
• Communicate directly with clients or end-users to gather details as needed to fully define issues or new requirements
• Work collaboratively with CSM team to quickly resolve customer’s issues
• Investigate and document technical issues and communicate any trends or patterns to the Research & Development team
• Monitor the ticketing queue to prioritize, allocate and ensure timely resolution of issue reports and change requests
• Apply troubleshooting and problem-solving skills to guide and assist the end-user community on issues related to design, development and deployment of KnowBe4 products
• Investigate and document issue reports and communicate findings to development team or clients as required
• Present technical walk throughs to customers

• Company-wide Monthly Bonuses Up To $2,000 A Month
• Employee Referral Bonuses
• Vision And Dental Plans
• FSA (Flexible Spending Account)
• Virtual Yoga Classes & Free Gym Benefits Through Classpass
• Generous or Open Paid Time Off, Plus National Holidays
• Paid Military Leave
• Tuition Reimbursement Up To $5,250 A Year
• Certification Completion Bonuses Up To $10,000 A Year, With Reimbursement For Any Materials For The Certification
• KnowBe4’s Famous Onboarding Experience
• Hybrid Work Environment & Remote Work Options
• Relaxed Dress Code: “If You Don’t Get Arrested On Your Way To Work, You Are Good!”
• Free Fresh Fruit Delivered Weekly, Daily Food Carts, And Unlimited Snacks, Coffee And Tea
• End Of The Month Celebrations
• Employee Resource Groups
• Employee Mingles (Meet People From Around The Company And Eat Free Food)
• Game Room With Ping Pong Table And Classic Arcade Games
• Events And Activities: Movie Nights, Beach Days, Family Mingles, Theme Park Visits, Evening Boat Cruises, Virtual Happy Hours And Anything Else Fun That We Think Of!
• Parental And Adoption Leave
• Breast Milk Shipping For Traveling Parents
• Adoption Assistance
• Knowster Parents Employee Resource Group
• On-site Life Coach
• Internal Promotions
• No Door Policy (We Encourage Our Staff To Share Ideas And Ask Questions)
• Opportunities For All Employees To Participate In Regular AMA (“Ask Me Anything”) Sessions With Our CEO, Stu
• Lunches With The CEO (10 Randomly Selected Employees Each Month)

Total funding: $401.1m

Human error is a huge contributor to the success of phishing attacks and other cybercrime, meaning it is vital that businesses keep their staff well trained and educated in good security practices. KnowBe4 delivers a cloud-based security awareness training program, alongside simulated phishing attacks, to allow companies to make sure their people are as robust against cybercrime as their technology.