Customer Success Specialist, Laka

Dutch & English speaking

Salary not provided

+Share options +Company bonus scheme (if the company hits its targets, you'll get a cash bonus of 5% of your base salary annually)

Entry and Junior level
London

More information about location

Laka

Collective Cover for Cyclists

Be an early applicant

Laka

Collective Cover for Cyclists

101-200 employees

FintechB2CTransportInsuranceFinancial ServicesSaaS

Be an early applicant

Salary not provided

+Share options +Company bonus scheme (if the company hits its targets, you'll get a cash bonus of 5% of your base salary annually)

Entry and Junior level
London

More information about location

101-200 employees

FintechB2CTransportInsuranceFinancial ServicesSaaS

Company mission

We exist to rewrite the rules of insurance so it’s something people stand with, not against. That’s why we’re building a collective that gets stronger as it grows, covering each other as we fight against the broken and archaic in the pursuit of better.

Company mission

We exist to rewrite the rules of insurance so it’s something people stand with, not against. That’s why we’re building a collective that gets stronger as it grows, covering each other as we fight against the broken and archaic in the pursuit of better.

Few candidates hear
back within 2 weeks

33% female employees

80% employee growth in 12 months

Our take

Unlike the typical insurance models, Laka's model requires customers to only pay for the true cost of cover. At the end of each month, the cost of any claims is split fairly between customers, with the individual’s maximum premium capped at the market rate.

If there is no claim, the premium that month is zero. Laka is already much-better aligned with customers, because of the fact that fewer claims mean lower costs for the entire Laka customer base. Laka makes money by adding 25% when a claim is made, so the company doesn't make money unless they're adding value.

The company effectively offers a profit share to its customers, encouraging improved behaviour as they stand to benefit from taking better care. The test for Laka to build a huge business will be moving this model out of bike insurance and into other verticals - particularly e-mobility, which it hopes to do with its new funding chest.

Freddie headshot

Freddie

Company Specialist at Welcome to the Jungle

Benefits

  • Flexible & remote working
  • Competitive pay and share options
  • Professional development fund
  • Employee mental health support through Spill
  • Awesome company offsites
  • Dog friendly office
  • Weekly online all hands meetings
  • Team lunch on us weekly

Company values

  • Progress - To learning. Inventing. Then reinventing, all in the pursuit of better
  • Originality - To being the first to step outside the lines and refusing to step back in.
  • The Pack - To standing behind each other, putting people before policy.
  • Difference - To fit in and around each other and every member of our collective in infinite ways.
  • Equality - To never closing the door on anyone that comes our way.

Leadership

Previously worked for a startup incubator that specialises in InsurTech companies, most recently as COO

15+ years development experience, most recently as Head of Engineering for Advance Global Capital

Background in finance, having worked for both KPMG and Barclays before starting Laka

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