Solutions Engineering Senior Manager, Ribbon Health
$195-220k
+ Equity
1+ day a week in office
API data platform for healthcare
Open for applications
API data platform for healthcare
21-100 employees
Open for applications
$195-220k
+ Equity
1+ day a week in office
21-100 employees
Company mission
To power every care decision to be accessible, affordable, and high quality.
Role
Who you are
- Leader and Mentor: You care deeply about the people you work with and have demonstrated the ability to bring out the best in others and set them up for success
- Data & Technical Product Experience: You have experience working with data at scale (SQL, Python) and understand how APIs work
- Creative Problem Solving: You can develop and build creative solutions to a wide variety of business, product, and technical challenges. You can learn new subject matter and get to the bottom of an open ended technical problem quickly
- Ownership Mentality: You care deeply about making sure products work in the real world and result in better healthcare decisions for patients. When you see a problem, you solve it or make sure someone else does by stepping in to help your team and offering creative solutions outside of the scope of your responsibilities
- Excellent Communicator: You can explain complex technical concepts with clarity and simplicity, to an engineer and an executive
What the job involves
- We are looking for an exceptional Senior Manager, Solutions Engineering who will work directly with Ribbon’s largest and most strategic customers to make sure our products are powering better healthcare decisions in the real world
- As a Senior Manager, Solutions Engineering, you’re trusted to own and drive the largest and most technically complex customer implementations, and you won’t hesitate to jump in to tackle the most difficult and ambiguous problem directly if needed
- Mentor / Coach: You will be a culture builder that brings out the best in team mates and help them adopt best practices while maintaining our start-up velocity and our laser focus on customers
- Hiring & Onboarding: You will contribute to hiring and growing this team and setting up new hires for success when they join
- Unblock our customers: You will analyze and resolve technical problems and roadblocks for customers, through a deep understanding of Ribbon products and creative solutions to product constraints
- Develop new products on the frontlines: You will identify customer pain points and product gaps, and collaborate with product and engineering teams to develop new products and product features. You are an investigative journalist who can see a problem, build and test prototypes quickly, and work with the rest of the engineering and product team to build for scale
- Enable our go-to-market team: You will help Ribbon grow its revenue and impact by supporting sales and marketing efforts
- Improve operations: You will identify opportunities to optimize repeated workflows and create scalable systems and tools for addressing customer needs
Our take
One of the biggest roadblocks to reducing costs in the American healthcare system is the system’s inherent lack of transparency. Most healthcare networks and hospital systems can’t accurately account for the doctors they manage and which insurance plans those doctors accept. This leads to poor decision making and referrals, and approximately a third of healthcare spend is wasted as a result.
Ribbon’s SaaS offering collects data on what doctors and health plans can offer and who they work with in terms of insurance coverage. Essentially, it’s an API-based nationwide healthcare directory created to bring more transparency, increased efficiency and better decision making to in-person healthcare.
Ribbon already counts Oak Street Health, Well, and fast growth telehealth startup, Ro, among its clientele. It has raised tens of millions in funding from investors such as Andreessen Horowitz and Y Combinator, and has used this impressive backing to expand its sales and marketing efforts in order to increase adoption, as well as pushing for transparency in healthcare costs.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-16% employee growth in 12 months
Company
Employee endorsements
Nice people
"The people at Ribbon warm my heart on a regular basis. I've never worked at any company, or been a part of a group this large, where 100% of the..."
Funding (last 2 of 3 rounds)
Nov 2021
$43.5m
SERIES B
Feb 2021
$3.5m
SERIES B
Total funding: $57.3m
Company benefits
- 401k match
- Commuter benefits
- Fully sponsored medical, dental, and vision insurance
- Unlimited paid time off
- Flexible spending account (FSA)
- Mental health support
- Paid sick leave
- Access to virtual physical & mental health apps
- Company rejuvenation days
- Generous parental leave
- Fertility and growing family support
- Healthcare advocacy and assistance program
- Fully-stocked snacks & beverages
- Citi Bike membership
- Home office stipend
- Pet-friendly workplace
- Gym discounts
- Daily in-office lunch options
- Happy hours and team events
- NYC office with WFH flexibility
Company values
- Run towards hard problems - We are motivated by the toughest challenges. We seek out hard problems that have the most impact and solve them to help those who need it most
- Put your team first - We are a family. We are all happier and healthier when we take care of each other and put each other’s needs ahead of our own
- Do what you say - We are honest with each other. We are accountable to each other
- Stay hungry, keep improving - We are humble. We will make mistakes, learn from those mistakes, and be better because of those mistakes
- Practice habits of excellence - We measure our success by the process it took to get there. We will always do our very best and we are proud of the outcome because of it
- Build with empathy - We are building the best healthcare experience for our users. When faced with a difficult decision, we do what’s best for people’s lives
Company HQ
Tribeca, New York, NY
Articles
Leadership
Nate Fox
(CTO & President)Studied Mechanical Engineering at MIT, MBA at Harvard Business School. Co-founder and Head of Product at Folo LLC. Product Marketing Manager at Microsoft for over a year. Worked at Unified for over a year, promoted from Technical PM to Analytics Engineer. For over 5 years has been an InSITE Fellow.
Nate Maslak
(CEO)MBA from Harvard Business School. Business Analyst for 2 years at McKinsey & Company. Co-founder of Sweat2Solutions. Led ID Graph at Datalogix for 3 years.
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