Account Manager, Scarlet
£50-70k
Specialised certification of medical AI and software
Open for applications
Specialised certification of medical AI and software
21-100 employees
Open for applications
£50-70k
21-100 employees
Company mission
To hasten the transition to universally accessible healthcare.
Role
Who you are
- You’ve owned complex customer relationships in B2B environments for 3+ years, preferably within the health tech industry and/or a regulated industry.
- You operate with a bias for action. Customers turn to you in critical moments, and internal teams count on your signal to make smart bets.
- You have strong project management skills. You connect dots, see risks early and keep multiple workstreams on track without breaking a sweat.
- You have an insatiable curiosity and thrive in a fast-paced and innovative environment, eager to think creatively and iterate quickly.
- You have an insatiable curiosity and thrive in a fast-paced and innovative environment, eager to think creatively and iterate quickly
- Your verbal and written communication skills are exemplary, aligned with MECE principles and adapted to an asynchronous work environment.
What the job involves
- Build long-term, trust-based relationships with forward-thinking companies in health tech
- Act as the central point of accountability for customers, ensuring the right outcomes, at the right time, with clear communication throughout.
- Listen closely, capture what matters, and surface it, so internal teams stay aligned with what customers value (and what they don’t) throughout the journey.
- Spot friction early and eliminate it - whether it is process confusion, scope drift, or quiet frustrations.
- Own every key moment - from onboarding to expansion - keeping customers focused and confident, even when the path is complex.
Application process
- Intro call with Aarzoo: A quick conversation to understand your experience, share context on the role, and make sure there’s alignment on both sides before we dive in.
- Round 1: CX team interviews: These conversations focus on how you think, communicate, and lead in customer work. Interview with Rachel and Steven (2x30 min) Case study interview (45 min)
- Round 2: Founder interviews: These are big-picture conversations about ownership, values, and how you’d help shape what’s next. Interview with James and Jamie (2x30 min)
- Referencing
- Offer
Salary benchmarks
Our take
Software is rapidly taking centre stage in the development of new medical technology. However the approach used to certify new solutions was optimised for hardware rather than software, restricting patient access to innovation. This is what health tech compliance company Scarlet is solving.
After working closely with regulators, Scarlet has received the key designations that allow them to certify medical software, and do so in a software-focused way. This makes for a much more efficient process, and caters to the frequent updates inherent to good software. It means new products can be updated and released often, ensuring patients can safely get the most up-to-date technology.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Employee endorsements
Autonomy
"Each role at Scarlet has very clear autonomy and accountability. Anyone can raise a problem, but once someone has begun working on it - they can..."
Funding (last 2 of 3 rounds)
Jun 2024
$17.5m
SERIES A
Aug 2022
$8.1m
SEED
Total funding: $27.6m
Company HQ
Marylebone, London, UK
Articles
Leadership
James Dewar
(Co-founder)Previously a Data Scientist at Smarkets and Senior Data Scientist at Babylon Health. Worked extensively on software medical devices.
Jamie Cox
(Co-founder)Originally studied medicine before becoming a software engineer. Previously was a Software Engineer at Babylon Health.
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