Customer Support Specialist, Beehiiv
$50k
+ Stock Options
Newsletter platform
Job no longer available
Newsletter platform
21-100 employees
Job no longer available
$50k
+ Stock Options
21-100 employees
Company mission
To help others succeed by providing a superior suite of content creation tools, advanced data analytics, robust growth engines, end-to-end customization, and monetization opportunities at scale.
Role
Who you are
- The ideal candidate is hands-on and results-oriented, with strong communication and problem-solving skills
- 2+ years of working in a similar support role
- Prior experience working with Zendesk and other support tools
- Excellent customer relationship management skills
- Solid communication, listening, and writing skills
- Ability to problem solve and resolve client issues
- Strong organization skills: able to work independently with little direction when necessary
- Genuine excitement about scaling a nascent platform
- An ownership mentality
- Experience working at an email platform is a huge plus
What the job involves
- This is a customer-facing role requiring relationship management skills and technical knowledge
- You will work with business leaders to understand their needs and map beehiiv’s solutions to their goals
- As a Customer Support Specialist, you will work with the customer throughout their entire lifecycle: from onboarding to ongoing support to renewal, while coordinating with internal teams to provide the best support possible
- Act as the main point of contact for any customer escalations to drive resolution in a timely, proactive manner
- Be available to work nights, weekends, and holidays
- Become the customer advocate to drive cross-functional projects and initiatives across Sales, Product and Support
- Work diligently to unblock and assist users to achieve their desired outcome
- Create and build thorough documentation and processes to assist both users and improve internal processes
- Contribute towards building a world-class support team
Our take
As the way people consume media evolves, it has become clear that audiences are interested in paying directly for content from their favourite creators. Newsletters are a great way for writers to deliver this sort of content to readers, but delivering and monetizing them can be complex. Beehiiv supplies a platform to manage newsletter creation, optimize engagement and monetize content, so that writers can make the most of them whilst keeping the time to concentrate on creating.
Founded in 2021, Beehiiv is one of a bunch of new competitors to the established newsletter platform Substack, with rivals including offerings from Facebook, Twitter, and Google. Where the company seeks to stand out is in making it easier for smaller creators to monetize their work, instead of focussing on the top percentile that already have established audiences. The platform is comprehensive and user-friendly, making it a good option for those just starting out with newsletters.
Beehiiv has secured good levels of funding to grow its teams and speed up development. Early users have received the product well, and the company has stated there are several hundred people on the waiting list to try the platform out.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
254% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Apr 2024
$33m
SERIES B
Jun 2023
$12.5m
SERIES A
Total funding: $49.7m
Company benefits
- Stock Options
- Health, Dental, and Vision Insurance
- 401(k) employer match
- Unlimited PTO (mandatory 10 days per year minimum)
- Twice-annual in-person team retreat
- Unlimited book budget
- Two-month sabbatical every three years
- Wellness Day Off each month
- WFH Stipend
Company values
- We're remote: We believe that your best work is done where you feel safe, comfortable, and supported
- Empathy, not ego: Empathy opens the door to problem solving. Our team is uniquely talented and we can solve any problem when we lead with empathy
- Bias towards action: Most decisions can be changed or altered, but progress cannot be created without action. It is almost always better to deliver something today over something that may be better tomorrow
- Complete transparency: You will have full access to business metrics about the company
- Owner-attitude: Ownership creates a sense of pride and accountability. It empowers someone to stand up for what is right, with a long-term outlook
Company HQ
Midtown Manhattan, New York, NY
Articles
Leadership
Tyler Denk
(Co-Founder & CEO)Former Product Lead at Google, Senior Product lead at Morning Brew.
Jacob Hurd
(Co-Founder)Previously a Software Engineer at Morning Brew.
Benjamin Hargett
(Co-Founder)Former Senior Software Engineer at Morning Brew.
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