Partnerships Associate, Zearn

• Personal Organization:
• Keeping your tools and materials organized
• Managing time and commitments
• Project Management:
• Deadline oriented execution
• Written Communications:
• Critical Reading and writing
• Teaching and Persuading:
• Communicating with structure
• Objection handling and closing
• Establishing credibility
• Generating Insight:
• Gathering customer or expert feedback to create useful ideas
• Diagnosing Needs:
• Building long-term friendships with customers or external stakeholders
• Bachelor's Degree required

Desirable

• This role is an individual contributor role and reports to the Partnerships Manager
• The purpose of the Partnerships Associate at Zearn is to foster and maintain relationships with potential Zearn Math customers, acting as their main point of contact at Zearn
• Empowering customers on their purchasing journey, from initial inquiry to contract signing, ensuring seamless transactions and fostering trust every step of the way
• Guide potential customers through the purchase process by responding to questions, creating quotes and purchase agreements, and problem-solving purchasing hurdles
• Follow up with customers as they advance through the sales process from initial interest all the way through to signing a contract
• Ensure purchase orders from schools and districts are accurate and complete, and communicate with customer purchasing departments to revise documents as needed
• Meticulously maintaining data accuracy by processing and tracking orders and renewals in Salesforce
• Process a large volume of orders and account renewals for customers
• Enter and maintain accurate record of where each customer is in the sales process
• Utilize Salesforce reports to ensure all customers are moving through the sales and renewal processes
• Communicate relevant information with Partnerships, Finance and Customer Support teams
• Supporting high quality customer experiences across the Partnerships team by maintaining the velocity and optimization of the Partnerships team processes
• Ensure customers receive timely account setup, working cross-functionally with Support team
• Recommend improvements to sales and renewal processes
• Problems someone in this role can be expected to solve:
• How do we increase the efficiency of our sales and renewal processes?
• How do we convert more leads to customers, and more customers to renewals?
• What reports and automations can we put in place to improve our data accuracy and track progress in reaching our renewal goals?
• How can we improve our renewal conversion rates?
• What improvements can we make to our team’s processes and to how we work cross-functionally?