Customer Care Advisor, HeliosX

• Excellent patient care and customer service are incredibly important to us; this is an opportunity to have a role with huge potential for impact
• Minimum of 1 year experience in a customer service or call centre role
• Experience handling multi channel contact support (Email, Chat, Phone)
• Experience using cloud-based platforms Eg. Zendesk
• Ability to multitask and prioritise responsibilities in a fast-paced environment

Desirable

• Over the next five years, you’ll support our goal to become a world-leading healthcare partner, deepening our customer relationships, expanding into new countries, and diversifying our product portfolio to treat more conditions
• You’ll be part of helping more people access prescription treatments and, most importantly, making personalised care better, quicker and easier for everyone
• Come be a part of making our dream of easier and faster healthcare a reality!
• We are looking for organized and friendly people to join our Customer Care team. Our Customer Care Advisors are responsible for communicating with our patients either over the phone, live chats/messaging, on email, and over social media
• You will work alongside our Responsible Pharmacists & Clinicians to ensure exceptional clinical care and customer care is consistently delivered, and that patient safety is never compromised
• We expect our Customer Care Advisor to consistently deliver prompt service, resolve problems efficiently and demonstrate excellent attention to detail
• Serve as the primary point of contact for new and existing customers
• Assist customers via emails, phones, and live chats/messaging
• Collaborative work with other departments such as clinical and pharmacy team
• Ensure patient requests are handled in a timely manner
• Collecting customer feedback to share with senior agents and team leads
• Support with new hire training when needed