Customer Success Manager, Jigsaw
Legal
£60k
OTE
£48k
BASE
3 days a week in office (Spitalfields)
Design tool for the professional services industry
Open for applications
Design tool for the professional services industry
101-200 employees
Open for applications
£60k
OTE
£48k
BASE
3 days a week in office (Spitalfields)
101-200 employees
Company mission
To transform the creation, manipulation, and presentation of the full spectrum of business diagrams - making diagramming easy, quick, and visually impactful.
Role
Who you are
- 3+ years of experience in Customer Success
- Excellent verbal and written communication skills, both internally and with external stakeholders
- An ability to work in an incredibly fast paced environment and ‘think on your feet’
- Strong organisational skills
- An ability to adapt, multi-task and prioritise responsibilities
- Positive and high energy
- A problem solving mind-set
- Legal Customer Success experience would be beneficial but not essential
- To be a team player and self-motivator
- A proven track record of achieving and exceeding goals
What the job involves
- You’ll be the trusted point of contact for our clients. You’ll get to develop and maintain long-term relationships with some world renowned brands, and be their internal advocate and problem solver
- This is a fantastic opportunity to springboard into the exciting world of entrepreneurialism, offering potential for fast career growth and in-depth exposure to starting and growing a business
- Serve as the main point of contact within Jigsaw, collaborating with internal teams and relaying information as necessary
- Manage product trials, including training and collating feedback
- Assist with customer queries and requests in a timely manner
- Conduct periodic customer health-checks, identifying renewal risk and opportunities for upsell
- Strategise with the customer to align goals, promote adoption, and drive value
- Maximise retention and annual increases
- Support customers in their onboarding and account set up
- Train end-users and other trainers
Application process
- Screening call
- Hiring manager interview
- Roleplay
- Final interview
Salary benchmarks
Our take
In the landscape of business operations, the creation and communication of intricate diagrams pose a significant challenge. Traditional tools often fall short in terms of speed and aesthetics, making it time-consuming to produce visually impactful representations of deals, business flows, corporate structures, and more. Businesses face the need for a solution that not only accelerates the diagramming process but also enhances the visual appeal and clarity of these representations to align with modern standards of communication.
Enter Jigsaw, a solution addressing the shortcomings of traditional diagramming tools. Jigsaw is revamping the creation, manipulation, and presentation of business diagrams, offering an experience characterised by speed, aesthetics, and data accessibility. With the ability to build diagrams up to 40 times faster than conventional products, Jigsaw enables users to design complex graphics, turning them into live presentations or collaboration tools.
Moreover, Jigsaw serves as a centralised hub for all diagram-related information, allowing users to easily track, search, and modify data points associated with their diagrams, providing a solution to the challenges posed by traditional diagramming tools.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Employee endorsements
Opportunities to learn
"There are so many opportunities to take responsibility, make an impact and learn at Jigsaw. Just one of many examples, but I was not a confident..."
Funding (1 round)
Apr 2024
$15m
SERIES A
Total funding: $15m
Company benefits
- Mental health support and counselling sessions
- Professional development budget
- Choice of ClassPass, Puregym or gym reimbursement
- Lunch allowance up to £15 on core days
- Breakfast on core days
- Travel reimbursement within London for core days
- 25 days annual leave
- Pension
- Cycle to work scheme
Company values
- Ownership over empire
- Growth requires grit
- No drama, great karma
Company HQ
Spitalfields, London, UK
Articles
Leadership
Travis Leon
(Co-CEO)Travis practised at a Magic Circle law firm before moving into banking, and then co-founding XRef with Stephen. After its acquisition, they helped build the Litera conglomerate before an exit in 2019.
Stephen Scanlan
(Co-CEO)Stephen was an Investment Funds Lawyer for ten years at a top international firm. They founded XRef with Travis, the automated proofreading company which was successfully sold to Litera in 2016.
People progressing
A law graduate, they first joined Jigsaw as a Product Associate and worked their way up to APAC Lead in just over 3 years.
A law graduate, they first joined Jigsaw as a Junior Operations Executive and worked their way up to Chief of Staff in less than 3 years.
People breakdown
39%
61%
Female
Male
Last updated on 19 August 2024
Diversity, Equity & Inclusion at Jigsaw
Catherine Alani (Chief People Officer)
- We recognise that a diverse team encourages the right conversations and challenges how our products work and who they work for. By creating an inclusive culture where people from different backgrounds and experiences can thrive, we are all better equipped to design and deliver solutions that meet the needs of a wider range of users.
- We want our hiring processes to be fair, transparent and accessible to the widest range of people. We never want people to be put off applying because they don't meet 100% of the listed criteria, and we never want someone to be deterred if they might need us to make a small change to the process so they can showcase their capabilities to the fullest.
- We appreciate that asking for accommodations during the interview process is daunting, and requires vulnerability when you don't know us yet. You do not need to tell us why you are requesting accommodations. Please email your recruiter to discuss and arrange accommodations. For example, this could be anything from audio transcription compatible video conferencing to an interview time that fits around childcare.
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