Customer Success Manager, Jigsaw

Legal

£60k

OTE

£48k

BASE

Mid level
London

3 days a week in office (Spitalfields)

Jigsaw

Design tool for the professional services industry

Open for applications

Jigsaw

Design tool for the professional services industry

101-200 employees

B2BEnterpriseProductivityDesignProduct

Open for applications

£60k

OTE

£48k

BASE

Mid level
London

3 days a week in office (Spitalfields)

101-200 employees

B2BEnterpriseProductivityDesignProduct

Company mission

To transform the creation, manipulation, and presentation of the full spectrum of business diagrams - making diagramming easy, quick, and visually impactful.

Company mission

To transform the creation, manipulation, and presentation of the full spectrum of business diagrams - making diagramming easy, quick, and visually impactful.

Meet the team

5 people

Chip, Design Lead

Our mission

Solve customer problems creatively by fostering trust and collaboration. Craft impactful solutions that improve users' lives.

Meet Chip Placinta

Hi, I'm Chip Placinta

A bit about me...

I helped grow the design team at Checkout.com from 1 to 40. I’m driven by asking 'Why?' to ensure our work makes the biggest impact. My engineering background helps bridge technical constraints and business goals, especially when I wear my product hat.

Few candidates hear
back within 2 weeks

Our take

In the landscape of business operations, the creation and communication of intricate diagrams pose a significant challenge. Traditional tools often fall short in terms of speed and aesthetics, making it time-consuming to produce visually impactful representations of deals, business flows, corporate structures, and more. Businesses face the need for a solution that not only accelerates the diagramming process but also enhances the visual appeal and clarity of these representations to align with modern standards of communication.

Enter Jigsaw, a solution addressing the shortcomings of traditional diagramming tools. Jigsaw is revamping the creation, manipulation, and presentation of business diagrams, offering an experience characterised by speed, aesthetics, and data accessibility. With the ability to build diagrams up to 40 times faster than conventional products, Jigsaw enables users to design complex graphics, turning them into live presentations or collaboration tools.

Moreover, Jigsaw serves as a centralised hub for all diagram-related information, allowing users to easily track, search, and modify data points associated with their diagrams, providing a solution to the challenges posed by traditional diagramming tools.

Freddie headshot

Freddie

Company Specialist at Welcome to the Jungle

Benefits

  • Mental health support and counselling sessions
  • Professional development budget
  • Choice of ClassPass, Puregym or gym reimbursement

Company values

  • Ownership over empire
  • Growth requires grit
  • No drama, great karma

Funding (1 round)

Apr 2024

$15m

SERIES A

Total funding: $15m

Leadership

Travis Leon

(Co-CEO)

Travis practised at a Magic Circle law firm before moving into banking, and then co-founding XRef with Stephen. After its acquisition, they helped build the Litera conglomerate before an exit in 2019.

Stephen was an Investment Funds Lawyer for ten years at a top international firm. They founded XRef with Travis, the automated proofreading company which was successfully sold to Litera in 2016.

A smiling white man in a black t-shirt standing in front of a glass wall with the partial reflection of a neon sign and office equipment.

People progressing

A law graduate, they first joined Jigsaw as a Product Associate and worked their way up to APAC Lead in just over 3 years.

A law graduate, they first joined Jigsaw as a Junior Operations Executive and worked their way up to Chief of Staff in less than 3 years.

People breakdown

39%

61%

  • Female

  • Male

Last updated on 19 August 2024

Diversity, Equity & Inclusion at Jigsaw

Catherine Alani headshot

Catherine Alani (Chief People Officer)

  • We recognise that a diverse team encourages the right conversations and challenges how our products work and who they work for. By creating an inclusive culture where people from different backgrounds and experiences can thrive, we are all better equipped to design and deliver solutions that meet the needs of a wider range of users.
  • We want our hiring processes to be fair, transparent and accessible to the widest range of people. We never want people to be put off applying because they don't meet 100% of the listed criteria, and we never want someone to be deterred if they might need us to make a small change to the process so they can showcase their capabilities to the fullest.
  • We appreciate that asking for accommodations during the interview process is daunting, and requires vulnerability when you don't know us yet. You do not need to tell us why you are requesting accommodations. Please email your recruiter to discuss and arrange accommodations. For example, this could be anything from audio transcription compatible video conferencing to an interview time that fits around childcare.

Endorsements

All

Opportunities to learn (3)

Nice people (3)

My opinions are valued (2)

Great work is recognised (2)

Perks (2)

Challenging work (1)

Career progression (1)

Hard working team (1)

Jobs (4)

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