Experience Design Manager, Justworks
Internal Experiences
$190-209k
2-5 days a week in office
Business operations platform
Job no longer available
Business operations platform
1001+ employees
Job no longer available
$190-209k
2-5 days a week in office
1001+ employees
Company mission
To help entrepreneurs and businesses grow with confidence.
Role
Who you are
- You have 7+ years of applicable experience designing services and software experiences, with some experience in B2B SaaS, fintech, or regulated domains (e.g. HR, payroll, tax)
- 2+ years managing or directing the work of designers, with a proven ability to coach and develop talent
- Demonstrated experience co-leading cross-functional teams through ambiguity to deliver user-centered outcomes
- Strong portfolio of work that includes design leadership on complex operational workflows; and the ability to present your work in the form of case studies articulating the design problem, your leadership, and the eventual business impact
- Attention to detail, and a refined sense of craft in interface design, interaction, and systems thinking
- Deep understanding of how qualitative and quantitative research can inform design decisions
- Fluency in design tools including Figma
- Commitment to accessibility, inclusion, and scalable design systems
- You are a thoughtful, experienced design leader with a passion for crafting impactful user experiences
- A designer to the core, you understand that experience goes beyond interface, and that design value lies in the resulting decisions. You design integrated systems, from digital products to operational workflows and organizational structures
- You excel at finding hidden insights and patterns across organizational siloes, using design practice to translate thinking into conceptual models that align and spur action. Relationships are key; you are exceptionally collaborative, an outstanding communicator, presenter, and facilitator
- You thrive on complex challenges with diverse stakeholders, synthesizing competing inputs into actionable design direction, and guiding junior designers to simple, elegant solutions. A collaborative systems thinker, you ensure experiences are user-centered, resilient, and aligned with business needs
- As a designer, you are strategic, leveraging data and insights to inform and track team progress toward business goals, collaborating enthusiastically with partners and leadership
- As a manager, you are an empathetic listener, giving and receiving honest, thoughtful feedback. You set high standards, fostering a growth mindset, creating psychological safety, and making space for reflection and proactive learning
- As a leader, you are a strong communicator and storyteller, adapting your approach and forming strong partnerships across the organization by finding common ground
What the job involves
- Justworks is seeking an Experience Design Manager to lead the Internal Experiences Design team
- This team is responsible for the user experiences that bridge our product and our service together
- You will manage a team of 4 Product Designers focused on delivering seamless, scalable, and compliant experiences
- This role requires deep collaboration with peers in Engineering, Product Management, Data and Compliance, as well as close partnership with stakeholders in Operations, Customer Success, Sales, Finance, and Underwriting
- You will contribute to design work as a player-coach, while also growing your team’s capabilities and influence
- You’ll help ensure that Justworks’ financial tools reduce friction, support smart decision-making, and deliver reliable, compliant outcomes for small businesses and their teams
- Lead and mentor a team of 4 Experience Designers, guiding both their craft and career development
- Collaborate with Product and Engineering leaders to define product direction, strategy, and roadmaps
- Align your team’s efforts to business goals, regulatory requirements, and Justworks' customers
- Build strong, collaborative working relationships across divisions, levels and functions; partner with peers in Experience Design as well as leaders across Engineering, Product Management, Marketing, Operations, Support, and Sales to ensure end-to-end service delivery
- Advocate for Justworks users and champion operational simplicity across all touchpoints; balancing UX concerns with business goals, technological constraints, and broader company strategy
- Partner with Experience Design leadership to scale design practices, foster cross-domain cohesion, and support a thriving team culture
- Support hiring and talent development with an emphasis on equity, diversity, and inclusion
- Contribute to team rituals, learning opportunities, and community-building efforts across Experience Design
- Customer Focus: Deep empathy for financial administrators and employees, designing with trust, clarity, and precision
- Strategic Systems Thinking: Connecting payroll, tax, time, and payments into coherent, efficient workflows
- Collaboration & Facilitation: Leading teams through discovery, alignment, and delivery in cross-functional settings
- Craft & Quality: Ensuring work meets high standards for usability, compliance, and visual design excellence
- Adaptability: Leading through ambiguity and evolving priorities, with resilience and composure
- Build an effective & diverse team: Builds a strong-identity team that applies their diverse skills and perspectives to achieve common goals
- Develop talent: Develops people to meet both their career goals and the organization’s goals through effective performance management, candid feedback and coaching conversations
- Cultivate innovation: Inspires creativity and curiosity, pushes beyond comfort zone, prioritizes learning & development for self and team
- Direct work: Provides direction, delegating and removing obstacles to get work done
- Ensure accountability: Hold yourself and others accountable to meet commitments
Our take
Justworks operates in an increasingly crowded space of all-in-one business operation suites, that include tools like human resources, payroll, employee management, benefits, and others that businesses critically need to operate as they scale.
Globally, human resource management has become an extremely fertile field, creating great opportunity for Justworks to continue to grow. The company is regarded as a market leader, but does see competition in the shape of Paychex Flex, Rippling, Paylocity, and TriNet, among others.
Justworks' solutions have proven extremely popular with SMEs, and this has not gone unnoticed by investors - with the company picking up considerable amounts of funding. The company is known to have sights on going public, though these were delayed somewhat by market conditions. That said, it has continued to expand operations and acquired Via in 2024, signalling that its going strong.
Steph
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Nov 2023
$16.9m
LATE VC
Jan 2020
$50m
SERIES E
Total funding: $159.9m
Company benefits
- Paid volunteer work
- Paid parental leave
- Work from home opportunities
- Medical, dental, and vision insurance, plus access to One Medical, Kindbody, and Teladoc
- Premium access to Headspace, ClassPass stipends, and webinars to support your overall wellness on topics like nutrition, budgeting, mindfulness, and more
- All Justworks offers include equity, and Justworkers can continue to earn more over time with promotions and tenure
- Extensive learning & development opportunities through workshops, ExecOnline, Udemy, and BetterUp coaching
- Apprenticeship program that supports internal movement and growth
Company HQ
Fulton Ferry District, NY
Leadership
Isaac Oates
(Founder & Director)Experience as a Senior Product Manager at Amazon before founding Adtuitive and serving as COO for a year. Left this position to spend 3 years as a VP at Etsy, before founding Justworks.
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