Senior Customer Success Manager, People.ai
$135-165k
AI platform for customer-facing teams
Be an early applicant
AI platform for customer-facing teams
201-500 employees
Be an early applicant
$135-165k
201-500 employees
Company mission
To accelerate growth and innovation for businesses by driving revenue intelligence across customer-facing teams.
Role
Who you are
- Proven experience in customer success management, preferably with enterprise and/or mid-market accounts
- Strong track record of building and maintaining relationships with customer leadership in Sales, Marketing, and Operations
- Experience in driving account planning, executing customer engagement strategies, and delivering measurable outcomes
- Ability to identify and influence expansion opportunities within existing accounts
- Excellent communication and stakeholder management skills, with the ability to collaborate effectively with internal teams
What the job involves
- The Customer Success Manager (CSM) for Enterprise & Mid-Market customers at People.ai serves as a trusted advisor to customer leadership in Sales, Marketing, and Operations. The CSM is responsible for driving account planning, building and delivering success plans, and executing the customer engagement playbook.
- They will accelerate customer adoption and expansion by achieving critical milestones and identifying expansion opportunities. The CSM will deliver measurable customer outcomes by ensuring effective solution delivery and providing strategic recommendations.
- They will also develop champions within customer organizations and build collaborative GTM partnerships with internal teams. Success in this role is measured by maintaining high gross retention and customer health scores, driving engagement and value realization, building champions, optimizing handoffs and collaboration, and supporting product feedback and innovation
- Build and maintain strong relationships with customer leadership in Sales, Marketing, and Operations, acting as a trusted advisor
- Develop and execute account plans to drive customer success and achieve desired business outcomes
- Accelerate customer adoption and expansion by identifying opportunities and providing strategic recommendations
- Collaborate with internal teams (Sales, Delivery, Product, Engineering) to ensure smooth handoffs and continued value delivery
- Deliver measurable results, including high gross retention rates, customer health scores, and expansion within accounts
Our take
People.ai has built a platform to ingest all the data that sales people generate in the course of their work, and then use it to provide guidance to them to help source and close more deals. It uses artificial intelligence to obtain insights from business activity including emails, meetings and contacts, which helps sales, marketing, and operations teams.
Through its acquisition of Salesforce user productivity app Hero Research, People.ai will launch a new integration into Salesforce, giving sales teams the flexibility to manage their pipeline, territories, and activities in a more optimal way.
Well known companies such as Zoom, Slack, Verizon Connect and Okta all use People.ai software to increase marketing ROI and grow revenue. Looking ahead, the company plan to continue building partnerships with new channels, such as system integrators, in order target bigger enterprises.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Aug 2021
$100m
SERIES D
Feb 2021
$7.1m
LATE VC
Total funding: $205.3m
Company benefits
- Flexible Work Opportunities - There’s a job for every schedule. That’s why we offer full-time, remote, and hybrid opportunities
- Learning Budget - Everyone wants to move up the ladder. That’s why we invest in professional development, including an executive coaching program
- Healthcare Package - Creativity stems from self-care and well-being. That’s why we offer a generous healthcare package
- Diversity Groups - We’re big believers in diversity. We proudly fund DE&I groups and an employee resource group specifically for women
- Unlimited Vacation - Batteries, even proverbial ones, need to be recharged. Take the time you need, when you need it
Company values
- We Take Care of Our People - At People.ai, we hire great people and challenge them to do great things. We provide opportunities to build skills and set your own career path. We constantly challenge each other to get out of our comfort zones in order to grow personally and professionally
- The Customer is Everything - Without our customers, we don’t have a business. And we never forget that. We put our customers at the center of every decision we make. We understand that although we are the ones building People.ai, it’s not all about us—it’s really about the value we can deliver to our customers
- End-to-End Ownership - At People.ai we’ve embraced the value of end-to-end ownership. Every project has a single owner; one person is in charge of making it happen
- Every Problem Has a Solution - We believe there are no unsolvable problems. It just takes time and teamwork to come to a resolution. Our problem-solving methodology is pretty simple. We think first about our customers and how the problem—and potential solutions—may impact them
- “Very Good” Today Is Better Than “Perfect” Tomorrow - We encourage our teams to take smart risks. It’s ok if those projects don’t pan out — we learn from it and move forward. Every member of our team is passionate about the work they do, and we hold people to high standards. But, we’re also realistic
- Disagree and Commit - We recognize there are multiple ways to approach and tackle a problem and we encourage the discourse, but the ultimate goal is to find a path of resolution
- Radical Transparency - This means we understand how every task we work on—regardless of your role or department—is part of the bigger picture. This value also extends to management transparency, open office space, and organizational shared goals that keep us all moving together as a team
- We are Data-Driven - Data is critical when it comes to making decisions that affect our customers so we will always use data to understand the dependencies and the upsides and downsides of any decision we make
Company HQ
Redwood Shores, Redwood City, CA
Articles
Leadership
Oleg Rogynskyy
(CEO)Having studied at Boston University, they worked as Head of Growth at Nstein Technologies and Lexalytics. They left their role as VP of Marketing and Growth at H2O.ai in February 2016 to found People.ai, where they have been serving as CEO.
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