Senior Customer Success Manager, People.ai

People.ai has built a platform to ingest all the data that sales people generate in the course of their work, and then use it to provide guidance to them to help source and close more deals. It uses artificial intelligence to obtain insights from business activity including emails, meetings and contacts, which helps sales, marketing, and operations teams.

• We Take Care of Our People - At People.ai, we hire great people and challenge them to do great things. We provide opportunities to build skills and set your own career path. We constantly challenge each other to get out of our comfort zones in order to grow personally and professionally
• The Customer is Everything - Without our customers, we don’t have a business. And we never forget that. We put our customers at the center of every decision we make. We understand that although we are the ones building People.ai, it’s not all about us—it’s really about the value we can deliver to our customers
• End-to-End Ownership - At People.ai we’ve embraced the value of end-to-end ownership. Every project has a single owner; one person is in charge of making it happen
• Every Problem Has a Solution - We believe there are no unsolvable problems. It just takes time and teamwork to come to a resolution. Our problem-solving methodology is pretty simple. We think first about our customers and how the problem—and potential solutions—may impact them
• “Very Good” Today Is Better Than “Perfect” Tomorrow - We encourage our teams to take smart risks. It’s ok if those projects don’t pan out — we learn from it and move forward. Every member of our team is passionate about the work they do, and we hold people to high standards. But, we’re also realistic
• Disagree and Commit - We recognize there are multiple ways to approach and tackle a problem and we encourage the discourse, but the ultimate goal is to find a path of resolution
• Radical Transparency - This means we understand how every task we work on—regardless of your role or department—is part of the bigger picture. This value also extends to management transparency, open office space, and organizational shared goals that keep us all moving together as a team
• We are Data-Driven - Data is critical when it comes to making decisions that affect our customers so we will always use data to understand the dependencies and the upsides and downsides of any decision we make

Total funding: $205.3m