Senior Manager of Member Services, Oscar Health
$92.9-154.4k
Salary dependent on candidates location + bonus
More information about location
Digital healthcare insurance
Job no longer available
Digital healthcare insurance
1001+ employees
Job no longer available
$92.9-154.4k
Salary dependent on candidates location + bonus
More information about location
1001+ employees
Company mission
To make a healthier life accessible and affordable for all.
Role
Who you are
- 5+ years of experience managing and scaling large operations teams within a production or customer service-based environment
- 5+ years coaching and developing teams
- 5+ years experience with production-based operating models and KPI's
- 4+ years experience using data and metrics to drive process and program improvements
- Proficiency with data visualization tools (Tableau, Looker, Periscope, etc.)
- Operational Excellence Certification or demonstration of concepts (Lean Six Sigma Green Belt or similar)
- 3+ years Experience working with teams in multiple locations and within multiple disciplines
Desirable
- 2+ years Healthcare or related experience; specifically in high-volume insurance operations
- Bachelor's Degree
- Exceptional organizational skills and attention to detail
- Advanced Google Suite or Microsoft Office capabilities
What the job involves
- You will lead a team of production leaders that are responsible for key indicators that drive the Provider Services business forward in a structured, collaborative, and strategic manner
- You will report to the Director, Provider Operations
- Decipher key business insights and trends, utilizing those insights to better position the business culturally and operationally
- Create routines that surface opportunities and implement risk mitigation strategies and drive cross-functional collaboration
- Collaborate with business leaders and internal stakeholders to set strategy, align on organization structure, and evaluate people-based business decisions
- Responsible for ongoing career development of your team, maintaining culture and employee satisfaction
- Compliance with all applicable laws and regulations
- Other duties as assigned
Our take
The US healthcare system is the worlds largest and most expensive, but has health outcomes worse than other advanced economies. Oscar Health is focused on building a system of healthcare that is completely centered around its members' experience, offering direct-to-consumer insurance, with digital tools such as a virtual care experience forming a key part of the company’s business model.
Oscar is the first health insurance company built around a full stack technology platform. It gained a competitive edge by launching the "My Identity" functionality in 2021, that demonstrated a huge step for diversity and inclusion in healthcare, enabling users to input their names, pronouns and gender identity. It also provides access to health providers that will understand a user's language, race, ethnicity, and health situation, showcasing the company's focus on optimizing member experiences.
The company has secured good funding in the past, and expanded into new markets and states since its launch. This has fuelled growth and supported ventures such as its Culturally Competent Care Grant Program. An upcoming market expansion forms a key part of the company's plans to "more than double" membership by 2027.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 10 rounds)
Dec 2020
$140m
LATE VC
Jun 2020
$225m
LATE VC
Total funding: $1.6bn
Company benefits
- Medical, dental, and vision benefits
- Paid holidays
- Paid vacation
- Sick time
- Paid parental leave
- 401(k) plan participation
- Life and disability insurance
- Paid wellness time and reimbursements
Company values
- What we do is a big deal - We’re solving problems that change and save lives
- Powered by people - Members above all. Developing and growing others is what raises the bar
- No genius without grit - Be relentless. Be scrappy. Trying and failing beats not trying and changing nothing
- Seek the truth - … but never assume you’ve found it. Be scientific
- Inspire & provoke - Develop and display leadership at all levels. Fight to be the best
- Be transparent - Give and ask for direct feedback. Be grateful for and excited by the help of others
- Make it right - Admit your mistakes. Then learn from them. Never build alone
Company HQ
Hudson Square, New York, NY
Articles
Leadership
Mario Schlosser
(Co-Founder & President of Technology)Started their career at McKinsey where they were a Fellow Senior Associate. Founded Vostu where they held the Chief Scientist role before co-founding Oscar Health.
Mark Bertolini
(CEO)Previously Co-CEO at Bridgewater Associates, Chairman and CEO at Aetna as well as EVP at Cigna and Nylcare Health Plans.
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