Senior Customer Success Manager, EQS Group

• 6–8+ years of experience in enterprise Customer Success, Strategic Account Management, Management Consulting, or a comparable customer-facing advisory role
• Proven success managing strategic enterprise accounts, ideally with portfolios including customers above$250K ARR, and a strong track record in retention, expansion, and value realization
• Executive presence and the ability to advise, influence, and build trust with C-suite and senior stakeholders in complex organizations
• Strong understanding of compliance, ethics, risk management, legal operations, regulatory technology, or adjacent enterprise SaaS environments
• Experience building business cases, defining success metrics, running executive business reviews, and translating product usage into measurable customer outcomes
• Strong cross-functional leadership skills, with the ability to coordinate internal teams around complex customer needs, escalations, renewals, and growth opportunities
• Confident working with CSM and revenue platforms such as Gainsight, Salesforce, or comparable systems
• Fluent English communication skills, written and spoken, at C1 level or higher
• Willingness to travel occasionally for strategic customer engagements, advisory boards, and industry events

Desirable

• Join EQS as a Senior Customer Success Manager and partner with enterprise compliance leaders who are building stronger, more transparent organizations. In this role, you will own strategic relationships with high-value customers, guide complex compliance technology transformations, and help shape how EQS scales Customer Success in North America
• You will combine executive advisory, commercial ownership, and cross-functional leadership to make customer impact measurable and lasting
• As we continue to grow our North American presence, this role is critical to helping enterprise customers realize the full value of EQS Compliance & Ethics solutions. You will act as a trusted advisor to senior stakeholders, drive adoption across complex organizations, and contribute to the next stage of our Customer Success practice
• Own and develop a portfolio of 15–25 strategic enterprise accounts, including complex, multi-product customers with significant growth and retention potential
• Build trusted relationships with C-level and senior compliance stakeholders, including Chief Compliance Officers, General Counsel, Chief Risk Officers, and executive sponsors
• Lead executive business reviews and success planning that connect EQS solutions to measurable outcomes such as risk reduction, regulatory readiness, program efficiency, and stronger ethical cultures
• Drive enterprise adoption across business units, geographies, and user groups by leading change management, enablement, governance models, and champion networks
• Develop multi-year account strategies, identify expansion opportunities, and partner with Sales on complex renewals, module expansions, geographic rollouts, and enterprise-wide consolidations
• Represent the voice of enterprise customers in cross-functional discussions with Product, Sales, Professional Services, Support, Legal, and Marketing
• Lead high-impact escalations with clear communication, executive accountability, and a strong focus on long-term customer trust
• Mentor other Customer Success team members by sharing enterprise account strategies, executive engagement practices, and scalable playbook improvements
• Contribute to customer advisory boards, case studies, webinars, and selected industry-facing initiatives as an EQS representative
• Travel occasionally for strategic customer meetings, customer advisory boards, executive business reviews, and industry events
• Be part of an exciting journey and contribute to our success story of becoming the leading provider of digital compliance and governance solutions