Customer Success Manager, EQS Group
$80-95k
+ Variable bonus or incentive plan, based on individual and company performance
2+ days a week in office
Compliance, ESG & governance software
Job no longer available
Compliance, ESG & governance software
501-1000 employees
Job no longer available
$80-95k
+ Variable bonus or incentive plan, based on individual and company performance
2+ days a week in office
501-1000 employees
Company mission
To create trusted companies through technology that strengthens ethical business practices.
Role
Who you are
- 3-5+ years of experience in Customer Success, Account Management, or Strategic Consulting within B2B SaaS
- Proventrack recordmanaging dedicated account portfolios with measurable retention and expansion results
- Strong executive presence and ability to facilitate strategic business conversations
- Experience delivering ROI analysis, business case development, and quarterly business reviews
- Proficiency with Salesforce, Gainsight (or similar CSM platforms), and data analysis tools
- Deep understanding of SaaS metrics: NRR, GRR, logo retention, product adoption, time-to-value
Desirable
- Experience in compliance, legal tech, risk management, or regulatory software solutions
- Knowledge of corporate governance frameworks (SOX, GDPR, whistleblower protection laws)
- Demonstrated ability to influence without authority and lead cross-functional initiatives
- Experience managing complex renewals and multi-stakeholder buying committees
- Alignment with EQS values of Trust, Drive, Responsibility, Transparency, and Innovation
What the job involves
- As a Dedicated Customer Success Manager at EQS, you will own a focused portfolio of mid-market Compliance & Ethics accounts ($50K–$250K ARR), serving as their primary strategic partner throughout the customer lifecycle
- You'll build deep relationships with compliance officers, legal teams, and business stakeholders to drive adoption, demonstrate measurable value, and identify expansion opportunities aligned with evolving regulatory requirements
- You'll go beyond reactive support to become a trusted advisor who understands each customer's compliance maturity, risk landscape, and strategic objectives—proactively guiding them toward outcomes that strengthen their ethics programs while driving sustainable growth for EQS
- Customer Partnership & Value Delivery:
- Own 30–50 strategic accounts with personalized engagement plans and quarterly business reviews
- Develop a deep understanding of each customer's compliance framework, regulatory obligations, and organizational structure
- Lead executive-level conversations with Chief Compliance Officers, General Counsel, and Risk leaders
- Design and execute success plans that align product capabilities with customer compliance objectives
- Adoption & Outcome Management:
- Drive product adoption across multiple stakeholder groups and business units
- Establish success metrics (utilization, case resolution time, program maturity) and track progress against goals
- Conduct advanced training sessions, workshops, and webinars tailored to customer needs
- Guide customers through regulatory changes (EU Whistleblower Directive, SOX compliance, ESG reporting) and help them adapt their programs accordingly
- Growth & Expansion:
- Identify upsell and cross-sell opportunities based on customer maturity and emerging needs
- Collaborate with Sales to develop expansion proposals and close growth opportunities
- Lead contract renewals with strategic negotiation and multi-year commitment discussions
- Achieve net retention targets of 110%+ through expansion and retention excellence
- Risk Mitigation & Advocacy:
- Monitor health scores, usage trends, and engagement signals to identify at-risk accounts
- Develop and execute save plans in partnership with leadership and cross-functional teams
- Serve as the voice of the customer internally, influencing product roadmap and go-to-market strategies
- Escalate and resolve complex technical or commercial issues with urgency
Our take
With consumers and investors concerned about the environmental and social impact of corporations and governments increasing regulations on carbon emissions and supply chains, businesses now must report on a range of metrics other than the bottom line. Aside from being the right thing to do, mistakes can be extremely costly both in reputation and in fines. Founded in 2000, EQS Group exists to make corporate compliance, investor relations and ESG reporting easier with its cloud-based EQS Cockpit resource.
The EQS Cockpit allows streamlining of a wide range of compliance processes, including relatively obscure matters such as whistleblower protection which have recently cost firms large amounts of money (see for instance Barclays receiving a $15 million fine along with massive reputational damage for failing to protect a whistleblower). In a time when governments such as Germany are increasing compliance requirements on supply chain to deal with the scourge of human trafficking, such a solution is likely to be particularly appreciated.
As expected of a company providing a much needed enterprise service, EQS Group has been in demand in recent years, seeing an almost 20% increase in revenue over 2022 and adding nearly 250 new corporate customers to its books. This growth is continuing, driven by the introduction of the EU whistleblower directive across the EU member states, a new investment from Thomas Bravo and by EQS Group's continuing marketing efforts as it expands into additional markets.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company HQ
Maxvorstadt, Munich, Germany
Leadership
Achim Weick
(Founder & CEO)Prior to founding EQS in 2000, Achim worked in Institutional Sales Equities for HypoVereinsbank and served as a Certfied European Financial Analyst at DVFA.
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