Associate Member Support Specialist, Hinge Health
Spanish
$18.08-$24.52 per hour; + Equity. Salary dependent on location
Digital clinic for joint and muscle pain
Job no longer available
Digital clinic for joint and muscle pain
1001+ employees
Job no longer available
$18.08-$24.52 per hour; + Equity. Salary dependent on location
1001+ employees
Company mission
To improve the lives of people suffering from chronic conditions, starting with musculoskeletal conditions like back and joint pain.
Role
Who you are
- Though entry-level, this position is ideal for an applicant with 1-2 years in a member-facing role
- The right candidate will be solution-oriented with a growth mindset, the ability to work independently, and have strong writing and interpersonal skills
- At least one year of experience in a call center or customer-facing role
- At least 6 months of experience with technical support
- Proficient in both written and spoken Spanish
Desirable
- Bachelor’s degree or equivalent experience
- Experience working in a remote environment
- Experience in healthcare or tech, preferably startups
- Familiarity with HIPAA regulations
- Experience with Zoom Contact Center and Freshdesk, or similar call and ticketing systems
What the job involves
- As part of our Member Support team, you'll assist current and prospective members throughout their journey with Hinge Health
- In this multifaceted role, you’ll become an expert in all things Hinge Health including our program’s offerings, eligibility and enrollment, and billing
- You’ll use critical thinking and problem-solving skills to address member questions and concerns while navigating between multiple tools and systems
- Your goal will be to provide top-notch and efficient resolutions for members and deliver a best-in-class experience
- We’re a rapidly-growing start-up, which means things here evolve quickly and you will need to be adaptable and comfortable with some ambiguity
- This also means that you’ll have the opportunity to grow in your role as the company grows, and contribute to its future success
- We’re firm believers in letting you own your role and strongly encourage continuous learning and development
- Become an expert in all things Hinge Health, including solutions to common member challenges and troubleshooting techniques
- Strengthen the members’ relationship with Hinge Health by interacting with them in a friendly, yet professional manner while providing best-in-class support, answering questions and providing solutions in a timely, efficient manner across email, phone, and chat
- Collaborate cross-functionally with key stakeholders across Hinge Health
- Help set the tone and standard for supporting members as we begin to expand globally
Our take
Musculoskeletal (MSK) conditions are prime concerns for individuals and employers. In fact, 1 in 2 Americans experience some form of back and joint pain. Hinge Health has created a platform that brings treatment providers and patients together in order to prevent, treat and rehabilitate a variety of MSK conditions.
MSK spending has nearly doubled from $10 billion to almost $20 billion over the last 10 years. Analysis by Hinge Health indicates that MSK is an employer's highest medical claim expense. Despite this, patient results have not improved, which has led to a reported 70% of employers looking to adopt a digital MSK solution.
This wealth of opportunity has led to Hinge Health providing digital MSK clinics for employees at 1000+ companies, including Salesforce, US Foods and Boeing. With a valuation of over $6 billion, the company stands as one of the most valuable startups in digital health, and will be pursuing profitability as it prepares for a possible IPO.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Oct 2021
$400m
SERIES E
Jan 2021
$300m
SERIES D
Total funding: $825.8m
Company benefits
- Comprehensive medical, dental, and vision coverage
- We offer help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn't available where you live
- Manage your own learning and development budget
- Mental health and lifestyle stipends to cover your favorite wellness services, workout classes, gym subscriptions, and work-from-home equipment
- Flexible vacation and paid time off
Company values
- Put members first - Hinge Health focuses first on creating a magical experience for its members, then on the enterprise customer, and finally on what makes business sense. The order matters
- Create trust - Hinge Health checks its ego at the door and collaborates to help its entire team be successful. It's honest and transparent, and it honors commitments
- Learn it all - Hinge Health isn't a know-it-all. It prioritizes truth over being right, welcomes contrary opinions, and continues to challenge itself to get better every day
- Communicate effectively - Hinge Health communicates in ways that convey both clarity of thought and rigour while being concise — be that via prose or visual aids
- Innovate and take risks - Hinge Health takes smart bets and de-risks unknowns quickly and efficiently. It knows that it has to lose some bets to make big leaps towards the future it envisions. It thinks big and is willing to challenge the status quo
- Think long-term - Hinge Health understands that great big trees start from small seeds nurtured over many years. It doesn't sacrifice long-term value for short-term results
- Make results happen - Hinge Health measures outcomes by results and impact, not actions or good intentions. It says no to a lot of important opportunities to put maximum resources behind the few initiatives that will really move the needle
- Lead at all levels - Hinge Health excels at high-level strategy and values the intuition that comes from spending time with the details. It effectively allocates its time between the two and can tell when something needs closer attention, especially when metrics and anecdotes don't align
- Act like owners - Hinge Health shows good judgment in allocating resources in a way that's best for the company, not just its own teams. It has high standards because its name is on the door
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Gabriel Mecklenburg
(Executive Chairman)Studied at Cambridge and Imperial College London. They were the COO of Oxbridge Biotech Roundtable, and co-founded Marblar in 2012.
Daniel Perez
(CEO)Studied Biochemistry at Oxford before co-founding Marblar. Was founder and CEO of Oxbridge Biotech Roundtable.
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