Customer Support Engineer, Optimal Dynamics
$90-130k
Less than 25% travel
AI for logistical planning
Be an early applicant
AI for logistical planning
21-100 employees
Be an early applicant
$90-130k
Less than 25% travel
21-100 employees
Company mission
To automate and optimize the logistics industry through High-Dimensional Artificial Intelligence.
Role
Who you are
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent practical experience
- 2+ years of experience in a technical support, solutions engineering, or customer-facing engineering role, ideally within a SaaS or logistics technology environment
- Strong troubleshooting skills with the ability to identify, isolate, and resolve technical issues efficiently
- Proficiency in writing and maintaining technical documentation and user guides
- Familiarity with databases (e.g., SQL), APIs, and common support tools (e.g., Jira, Zendesk, Confluence)
- Experience working with data and business intelligence tools (e.g., Looker, Tableau, Power BI) is a strong plus
- Excellent communication and interpersonal skills with a customer-first mindset
- Ability to manage multiple priorities in a dynamic, fast-paced environment
What the job involves
- Serves as a key technical liaison between Customer Service Managers, customers, and internal teams. Provides expert support to ensure the stability and performance of the OD platform
- Responsible for diagnosing and resolving issues, improving customer satisfaction, and contributing to ongoing platform enhancements
- Technical Troubleshooting and Resolution: Deliver expert-level technical support to CSMs and customers by identifying, troubleshooting, and resolving complex issues related to the Optimal Dynamics platform
- Customer Guidance: Engage directly with customers to understand and resolve technical concerns while providing clear, solution-focused communication to enhance the overall support experience
- Cross-Team Collaboration: Work closely with Engineering, Product, Success Assurance, and Customer Service teams to identify trends, prevent recurring issues, and inform product improvements
- Documentation: Create and maintain detailed technical documentation, including troubleshooting guides and internal knowledge base content, to support both customers and internal stakeholders
- Product and Solution Knowledge: Maintain deep expertise in the Optimal Dynamics platform and stay current on product developments, logistics industry trends, and best practices to deliver proactive, informed support
- Analytics Support: Serve as a key resource for the development and maintenance of internal business intelligence tools and processes, helping improve operational insights and analytics workflows
Our take
Market volatility and overburdening are continual problems in the freight industry. Now that the boom in e-commerce has home-deliveries on the rise, costly and inefficient ‘last-mile’ journeys are increasing too. Optimal Dynamics is looking to revolutionize freight through high-dimensional artificial intelligence.
CORE.ai, Optimal Dynamics' proprietary software-as-service product, helps shippers optimize logistics using flexible, open API protocol to create probabilistic profit-maximizing strategies. This software gives them a material competitive edge in this respect, as it tackles the kind of growing uncertainty and complexity the industry is grappling with.
Optimal Dynamics' plans going forward include continual development into their software, such as through an integration partnership with McLeod software that will help expedite deployment periods and its 2023 Bid solution for truckload carriers. It is also doubling its workforce to keep up with the rapid growth the company is experiencing.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
1% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2022
$33m
SERIES B
May 2021
$18.4m
SERIES A
Total funding: $55.4m
Company benefits
- We offer competitive pay on all positions
- 401(k) with matching
- 100% covered health/dental/vision benefits
- Flexible work from home: We think the office is a tool for meetings, and not required to get work done
- Equity: Every Optimal Dynamics employee is a shareholder
Company HQ
NoMad, New York, NY
Leadership
Daniel Powell
(Co-founder & CEO)After studying at Elon University and interning at Merrill Lynch and Princeton, Daniel co-founded Optimal Dynamics in August 2014. Since then, he has served as CEO full-time.
Warren Powell
(Co-Founder & Chief Analytics Officer)Previously, Warren was a Professor and Director at Princeton University for 39 years.
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