Tier 1 Customer Support, Growth Space
Personalized L&D platform for improving business KPIs
Open for applications
Personalized L&D platform for improving business KPIs
201-500 employees
Open for applications
201-500 employees
Company mission
Growthspace's mission is to bring out the greatness in every employee and improve business KPIs by providing data-driven coaching and mentoring.
Role
Who you are
- This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering excellent customer service
- 1-3 years of work experience in customer support, preferably with a SaaS company
- Demonstrates familiarity with fundamental customer support principles and hands-on experience utilizing Zendesk, Jira or other CRM
- Basic knowledge of web technologies and software applications (familiarity with SaaS platforms is a plus)
- Excellent communication skills with the ability to explain complex concepts in a clear, user-friendly manner
- Strong problem-solving skills and a proactive approach to resolving customer issues
- Outstanding task management skills across a varied set of responsibilities in a fast paced, high volume environment
- Ability to work in a fast-paced, startup environment with a high level of autonomy
- A customer-first mindset and a passion for delivering a great user experience
What the job involves
- As a Tier 1 Support Specialist, you will be the first point of contact for our customers, providing technical assistance and ensuring a seamless experience with our platform
- Serve as the first point of contact for customers via email, chat, and phone to resolve product-related issues
- Provide timely and effective technical support, troubleshooting problems, and guiding users through solutions
- Document customer interactions, steps taken to resolve issues, and escalate complex cases to Tier 2 support or engineering teams when necessary
- Assist with user onboarding, training, and general inquiries to enhance customer experience
- Collaborate closely with the product and development teams to report bugs and suggest improvements based on customer feedback
- Stay up-to-date with product updates, new features, and best practices to effectively support users
Our take
Learning and development (L&D) programs are invaluable in optimizing the performance of workforces, achieved through coaching, mentoring, and group training courses. However, such L&D programs are often presented through a one-size-fits-all approach, preventing them from having a sufficient impact on the KPIs of individuals.
Growth Space provides a data-driven L&D platform for workforces, facilitating the provision of personalized 1-on-1 coaching, mentoring, and group training sessions. The platform's data-driven approach allows businesses to define the challenges and KPIs of each individual worker, match them with appropriate L&D experts, and track their progress throughout their personalized training programs.
Whilst it is undeniable that the L&D landscape is oversaturated with platforms due to remote developments as a result of the COVID-19 pandemic, Growth Space stands out by recognizing the importance of bespoke, data-driven training. In addition to providing its services to businesses, the company also provides a unique marketplace opportunity for L&D experts to find businesses that require bespoke services. It is also planning a US expansion and launched a Career Pathway Program to aid employee growth, talent retention, and internal mobility in 2023, indicating a forward momentum that should maintain Growthspace's market-leading position.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (2 rounds)
Aug 2022
$25m
SERIES B
Sep 2021
$15m
SERIES A
Total funding: $40m
Company benefits
- 100% remote role - can be conducted from anywhere in the US
- Joining a fast-growing company with many promotion opportunities
- Proven disruptive product backed by top investors
- Significant investment in your growth: upon onboarding, you will be matched with a top coach/mentor as part of our internal mentorship program
- Options package
Company values
- Do Whatever It Takes
- Own Your Domain
- Growth
- Get To The Truth
- Always Care
Company HQ
Midtown East, New York, NY
Articles
Leadership
Omer Glass
(CEO)Experience as co-founder of Careerology from 2010 to 2012. Management Consultant for Shaldor from 2012 to 2018.
Izhak Kedar
(CTO)Experience as Senior Developer for Hibob from 2015 to 2017. Senior Developer at ZIMPERIUM from 2017 to 2020.
Dan Terner
(COO)Experience as Head of Partner Development Operations for Worldpay. COO for Signals Analytics from 2015 to 2019.
Salary benchmarks
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