Key Account Manager, soona
$140k
OTE
$80k
BASE
Virtual content studio for eCommerce
Job no longer available
Virtual content studio for eCommerce
101-200 employees
Job no longer available
$140k
OTE
$80k
BASE
101-200 employees
Company mission
To create high-quality photo and video content from anywhere.
Role
Who you are
- 2+ years experience in SaaS B2B sales & account management
- 5+ years previous experience in sales
- Previous experience carrying a $1M+ quota and consistently achieving targets
- Has experience managing a book of business of 75+ key accounts
- Exceptional communication and collaboration skills, both verbal and written
- Quantitative and qualitative analysis to draw insights to make meaningful decisions
- Competitive by nature and excited to hit big targets
- Effective decision maker with a history of driving results
- Capable of managing multiple tasks simultaneously through successful prioritization
- Thrives in a fast-pace, ever-changing startup environment
- Proficient with G Suite and spreadsheet data dives
- Has experience and excels in both phone, video, and email outreach
- Photo and video production experience a plus
- Access to a reliable internet connection
- B.A. preferred
What the job involves
- The soona key account manager drives revenue and upsells with soona’s existing customers
- They are responsible for creating and executing a strategic plan to achieve and exceed revenue targets.
- This role will work closely with other departments to ensure a successful client experience that results in revenue growth and retention
- This person is competitive, but also motivates all teams to achieve ambitious targets
- A successful key account manager has an ownership mentality of their accounts and does not wait for the business to come to them
- By driving a successful outreach process for themselves, they will be responsible for uncovering and expanding their book of business
- The key account manager manages their book of business and is responsible for a one-to-one strategy of creating and growing the value of every key account
- This role supports pre-production of key accounts and serves as the account manager for key accounts
- The key account manager uses data to derive insights, identify areas of opportunity and execute tests that improve the client experience and grow revenue
- This role owns and reports on their pipeline, identifies the gaps and determines the levers to achieve their quota
- The key account manager must be passionate about making the internet a more beautiful place and is relentless in the drive to help our clients maximize their success
- They will work with new sales on a seamless handoff process after they onboard the client. The key account manager will solicit, welcome, embrace, and action both giving and receiving feedback
- Success in this role is achieved through consistently hitting revenue targets
- This role reports to the senior manager of accounts
- Create and execute a strategic sales plan to achieve and exceed monthly and quarterly quota
- Show month over month improvements to soona’s core KPIs in addition to revenue (AOV, checkout rate, lifetime value, retention, conversion and customer satisfaction)
- Act as account manager and grow long-lasting relationships with key accounts to drive redemption and renewal
- Negotiate and close large enterprise deals
- Proficiently use a CRM to track pipeline, performance, client behavior and opportunities
- Work closely with fellow departments to drive the best possible client experience, identify blockers and gaps within the team and develop plans for solving them
- Provide consistent strategic insights on the client experience and business performance to help soona grow and optimize our business while delighting customers
- Draw insights from data to determine areas of opportunity and action to drive revenue outcomes
- Coach individual studio creative team members to continually improve the client experience for key accounts
- Collaborate with key leaders on solutions to address areas of opportunity (e.g. profit decline, employee conflicts, loss of business to competitors, satisfaction or quality control complaints)
Our take
Soona is a startup capitalizing on the growth of eCommerce by offering brands cheaper and more accessible solutions for creating visual content. Instead of pricey, on-site product shoots, the company allows brands to design and order shoots online, observe them either virtually or at one of its stores, and receive quick-turnaround, fully edited visual assets at affordable prices.
Soona serves a diverse range of eCommerce stores selling on platforms such as Amazon, Etsy, and Shopify. By operating virtually, it allows its clients to cut costs and conserve time, making high-quality photos and videos more accessible to smaller sellers. The company also offers a range of "pro services" for a one-time fee, such as models, styling, and production.
The company has received good levels of funding towards expanding its model services, which is one of the quickest-growing segments of its business. Included among the roughly 10,000 merchants Soona has served are notable names like Lola Tampons, Birchbox, and Wild Earth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2022
$35m
SERIES B
Apr 2021
$10.2m
SERIES A
Total funding: $49.9m
Company benefits
- Unlimited PTO
- Killer culture
Company HQ
Overland, Denver, CO
Articles
Leadership
Liz Giorgi
(CEO)Started out as a freelance journalist and were Digital Director of Rapp Strategies. Founded Mighteor in 2004, and the company was acquired by Standard in 2020.
Hayley Anderson
(CPO)Studied Digital Cinema at DePaul University before joining Weber Shandwick as a producer and editor. They were also Director of Creative and Animation at Mighteor.
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