Customer Success Manager, Hippo Labs
Health-Tech
£40-60k
More information about location
3+ days a week in office (London Bridge, London)
Automation tools for the NHS
Be an early applicant
Automation tools for the NHS
1-20 employees
Be an early applicant
£40-60k
More information about location
3+ days a week in office (London Bridge, London)
1-20 employees
Company mission
To build brilliant tools that remove frictions and help NHS teams focus on caring.
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Company mission
To build brilliant tools that remove frictions and help NHS teams focus on caring.
Our take
Hippo Labs is a London-based tech startup helping GP practices operate more efficiently and effectively. They're currently focused on proactive care and aiming to improve outcomes for patients whilst reducing workload for practices.
Reactive care is the most well-known approach in healthcare, whereby patients only seek help for conditions after they’ve already developed into critical issues. Proactive care involves pre-emptive outbound care from a practice and an ongoing patient-provider conversation to ensure patients stay healthy and helps prevent life-threatening emergencies; Hippo Labs is building tech to help practices do more Proactive Care which will keep patients healthier for longer.
Hippo Labs has built its core technology and is currently live with over 400k patients. Its now looking to build a team, refine the product and build a dominant market position.
Kirsty
Company Specialist at Welcome to the Jungle
Benefits
- Stock Options - meaningful equity compensation at an early-stage startup
- Flexible Working - we're focused on results, not rules, so there is flexibility in terms of hours and locations
- Health Insurance - comprehensive cover from Vitality Healthcare including Mental Health Support and GP appointments
- Self-care Allowance - up to £500/year in wellbeing or personal development budget to use in a way that works for you.
- Socials - Having some time to relax as a team is key to our culture - we do something fun monthly!
- Pension Plan - we work with Smart Pension to offer an easy-to-use pension plan that's sustainable and intelligent
- Boosted Annual Leave - 25 days available for annual leave on top of the normal UK Bank Holidays (which we don't work)
- We'll be building our benefits programme around early starters, so come and tell us what you want!
Company values
- Patients and practices first - Our work is for the benefit of the patients we serve and the practices who care for them. Make sure that everything we do keeps patients and practices in mind.
- Delight every Customer - Go beyond expectations to create exceptional experiences for the people you serve, whether internal or external. The customer experience is vital to how we grow and develop as a company
- Embrace Change, Stay Resilient - Healthcare is a challenging industry, being a startup even more so. Be prepared to adapt when faced with challenges. Learn from setbacks and come back stronger.
- Think Big, Stay Bold - If you're working at Hippo, you're smart and we want you to make a difference. Don’t be afraid to challenge the status quo. We want you to think creatively and embrace bold ideas to drive progress.
- Be an entrepreneur - Treat the business like your own. Take initiative and come back with one less problem than you started with. Take ownership of your ideas from whiteboard to web browser.
- Work thoughtfully, measure everything - Understand what success looks like and quantify it in an unambiguous way. Be rigorous in how you think and develop ideas.
- Results over rules - We’re not prescriptive about how you achieve outcomes. Everyone should work in the most efficient, effective ways for them (so long as the results speak for themselves!)
- Always learning, always improving - The world doesn’t stand still and neither should we - whether that’s our own personal development or how we think about our products. There’s always something we can do to make things better and we want you to help us drive that
Leadership
Sachin Gupta
(Co-founder)A Natural Scientist graduate from Cambridge, who went on to work as a J.P. Morgan analyst. Spent six years working on the coalface of General Practice and is using that knowledge to build Hippo.
Alistair McMaster
(Co-founder)Graduated in Physical Natural Sciences from Cambridge, and went on to work at Goldman Sachs - first as a software engineer, then as an investment banking strategist.
Jobs (2)
Sales & Account Management