Senior Customer Partner Manager, Greenfly
Strategic Accounts
+ Stock Options
More information about location
Cloud-based digital media management platform
Be an early applicant
Cloud-based digital media management platform
21-100 employees
Be an early applicant
+ Stock Options
More information about location
21-100 employees
Company mission
Greenfly's mission is to fuel brand love through the power of digital media.
Role
Who you are
- A proactive approach to building customer relationships and navigating complex sports organizations
- Proven results in meeting customer retention and expansion goals
- Excellent verbal and written presentation skills when communicating to a range of stakeholders, including executives
- 6+ years of account management, customer success or B2B SaaS experience
- Experience working at or directly with enterprise sports organization; media a plus
- Clear understanding of the social media and sports landscape and current trends
- Proven ability to succeed in a fast-paced, startup environment
- Problem solver with strong project management skills
- Ability to ramp quickly
- Experience with Salesforce.com or a customer management tool such as Catalyst
- Experience working in a startup environment
- Travel up to 25% of the time required
What the job involves
- Our enterprise SaaS platform and app enables the world's biggest sports, entertainment and media organizations to power their short-form content ecosystems, from the capture and creation to the organization and delivery of assets
- We are seeking a relationship-driven individual with a growth mindset to oversee our biggest sports league relationships in the US
- As a part of the Customer Success department, the ideal person for this role will be a critical part of Greenfly’s team
- With a track record of growing accounts and building long-term relationships, you will manage some key iconic customers
- Building a deep understanding of how Greenfly’s customers best utilize Greenfly to support and optimize their organizations, you’ll be pivotal in ensuring customer adoption, retention and expansion
- The Customer Success team will look to you as an expert of short-form content for sports leagues
- Establish and build customer relationships at all levels of Greenfly’s most strategic customers
- Drive renewals and grow Greenfly’s business within specific customers, working across business units/organizations at our customers
- Understand the Greenfly platform and app to ensure customers are leveraging the functionality to its fullest
- Work cross-functionally with Sales, Marketing, Product and Engineering to advocate on behalf of customers and deliver value at every touchpoint
- Support customers through on-boarding, including initial setup and training to ensure maximum usage, value, retention and expansion
- Create unique playbooks for customers’ advocates with attention to detail
- Lead strategic conversations with key stakeholders to ensure the customer is successful in meeting business and Greenfly specific objectives
- Own both customer-facing and internal execution and communication
- Monitor customer usage and metrics to track adoption, opportunities for expansion and at-risk signs
- Work proactively to eliminate any risk for churn
- Deliver reports to showcase value, opportunities for improvement and growth, and overall trends
- Build out best practices and playbooks for sports leagues
Our take
Modern marketing thrives on digital media such as 'shorts', videos and image reels, and maintaining high volumes of such content for social media presence can be challenging. Digital media managers must share content with colleagues, clients, and ultimately social media platforms, and when paired with user-generated content from customers, this can quickly become too time-consuming to handle.
Greenfly provides a cloud-based digital media management platform for social media marketing teams, allowing businesses to manage large volumes of digital media within an automation-driven platform. The platform is collaboration-focused, allowing for the bi-directional sharing of digital media for marketing teams, clients, and audiences.
Whilst there are many other digital media platforms that the company must compete with, Greenfly stands out with its unique approach to collaboration, holding a strong focus on facilitating user-generated content sharing. It is also adopting the latest technologies to stay ahead of the competition, for instance incorporating Blinkfire's AI social media analytics into its product. Going forward it is well poised to capture a greater market share of companies looking to manage their social media and content strategies.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
25% employee growth in 12 months
Glassdoor (5)
Company
Funding (last 2 of 5 rounds)
Apr 2024
$14m
LATE VC
Aug 2021
$8.4m
LATE VC
Total funding: $43.3m
Company benefits
- Comprehensive Health, Dental and Vision Plans
- Generous Parental/Family Leave
- Paid Volunteer Time
- Unlimited Vacation Time
- Employee Incentive Stock Options
- Flexible Work Hours
- Healthy Snacks and Tasty Drinks
- Weekly Lunches
- Kombucha/Cold Brew on Tap
Company values
- Authentic - We are genuine and honest with our colleagues, partners and customers. Just like our product, we create personal and authentic connections with people. We mean what we say, and do what we promise
- Transformative - We embrace change with open arms. And as digital marketing rapidly evolves from brand control to consumer connections, we inspire our customers to thrive during their own unique digital transformation journey
- Humble - We have deep, genuine respect for our partners and colleagues. We may take the lead in execution, but we only measure our success by the success of our customers. We all can and do make a difference, and this isn’t the place for egos
- Customer-Obsessed - We’re tireless innovators, 100% committed to our customers’ success. Everything we design, build or dream up is to help them build their brands quickly, efficiently, and cost-effectively
Company HQ
Downtown, Santa Monica, CA
Articles
Leadership
Daniel Kirschner
(President & CEO)Experience as Senior Advisor on Internet Policy and Associate General Counsel for the Federal Communications Commission. Senior Vice President of Corporate Affairs & Counsel for Activision Blizzard from 2012 to 2014.
Shawn Green
(Co-founder)Major League Baseball player from 1993 to 2007. Co-founded Greenfly in 2013.
Salary benchmarks
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Diversity, Equity & Inclusion at Greenfly
- At Greenfly, we celebrate different opinions and points of view and we believe that our diversity drives innovation. Together, we are building an inclusive culture that encourages, supports and appreciates the diverse voices of our employees. We want every one of our employees to feel valued, appreciated, and free to be who they are at work. Our hiring and management programs are designed to foster inclusiveness. We do not tolerate discrimination for any reason, especially gender identity, sexual orientation, religion, ethnicity, age, disability, heritage, or any other aspect which makes our people unique. Diversity fuels our innovation and helps us to continue to create deeper connections with the customers we serve
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