Customer Success Manager, Beacon
£41.8k
More information about location
3-4 days a week in office (Shoreditch, London)
A modern CRM for charities
Be an early applicant
A modern CRM for charities
21-100 employees
Be an early applicant
£41.8k
More information about location
3-4 days a week in office (Shoreditch, London)
21-100 employees
Company mission
To give everyone who works for a charity the simple, flexible, and beautiful tools they deserve.
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Company mission
To give everyone who works for a charity the simple, flexible, and beautiful tools they deserve.
32% female employees
Our take
As nonprofits and charities often struggle to keep up with the level of innovation in the enterprise world, Beacon offers a cloud-based, data-driven CRM that lets them manage donations, fundraisers, payments, events & ticketing, marketing campaigns, and volunteers all in one place.
The last few years has seen an increase in the developments in the Charity CRM space. Companies like Salesforce have rolled out major upgrades to its non-profit cloud, while platform-to-platform integrations are also becoming more common. Further to that point, Beacon is one company that’s recently integrated with JustGiving.
The company has grown steadily in popularity since its 2017 inception, picking up well-respected clients like The New Humanitarian, The Jacobs Foundation, and Cruse Bereavement Care.
Kirsty
Company Specialist at Welcome to the Jungle
Benefits
- Our customers are all charities - you'll get to build your career whilst having a genuinely positive impact on the world
- Four day work week. Our working model gives everyone a 3 day weekend, every week.
- We'll give you 6 weeks (24 days) of holiday every year, plus bank holidays
- Taking time off is important. And we really mean it: We'll pay you a £60 bonus for every day of holiday you take
- Banded salary system so that everyone is paid the same for doing the same job, and your growth within the organisation is clear
- Beacon is climate positive (beyond carbon neutral), so your employment won't hurt the planet. Learn more
- A proper pension - we'll match 150% of your pension contributions (up to 10%)
- Private health insurance with routine dental & optical cover
- Modern parental leave policy (12 weeks at full pay, and it's the same for everyone, regardless of gender or circumstances)
- Cycle to work scheme
- Sabbatical every 5 years (6 weeks off, fully paid)
Company values
- Social good
- Sustainable growth
- Partnership
Leadership
David Simpson
(CTO)Former Head of Product at IT Infrastructure company Tray.io, former Senior Researcher at domain name registry Nominet.
Chris Houghton
(CEO)Former Head of Partner Success at Tray.io, co-founder and former CTO at e-commerce marketing platform, Sauce Apps.
Diversity, Equity & Inclusion at Beacon
- We encourage everyone with the required skills to apply, we consider building a diverse and representative team to be critical to our success, and we actively pursue building a more diverse team
- We passionately believe in doing our part to fix the tech sector's diversity problem and that in building diversity we build strength
- We have a banded salary system to ensure that nobody is paid differently for the same role. Salaries across the organisation, including executive pay, are entirely transparent
- Our parental leave policy provides for 12 weeks of full pay, and can be taken by any parent, regardless of their new parenting circumstances
- We take tremendous pride in working directly with customers who work to create a more equal society like Equality Now, Bloody Good Period, and African Gifted Foundation
Articles
Endorsements
All
Challenging work (1)
Meaningful work (1)
Intelligent people (1)
My opinions are valued (1)
Focus on employee wellbeing (1)
Innovative product (1)
Beacon genuinely care about their staff. From generous holiday allowances, great parental policies, to the recent shift to a 4-day week and private medical insurance, it definitely feels as though they're a people-first company looking to make sure everyone feels happy and healthy.
Sales & Account Management
Focus on employee wellbeing
Mar 2022
Opinions and ideas are sought from the whole team, and we all get to have input into decisions that affect us. Our questions and thoughts are taken seriously, and make real changes in the way we work. Everyone even gets 'skip' one-to-ones where you have regular catch ups with your boss's boss.
Sales & Account Management
My opinions are valued
Mar 2022
The CRM space for charities has long been relegated to yesterday's technology in favour of the corporate world. It's exciting to spend time shaping a modern product that helps hundreds of charities achieve more with their resources.
Sales & Account Management
Innovative product
Mar 2022
There's always something new to do - clients have increasingly complex needs, and there's never an attitude of 'We can't do that' - but instead there's a lot of problem solving that goes on in order to build and meet what's required of us - it's challenging, but it's also a hell of a lot of fun
Operations & Strategy
Challenging work
Mar 2022
Working with charities is hugely fulfilling, and, as a rule, the charities are staffed by lovely people who believe strongly in what they are doing. Seeing how much you've helped a charity with an implementation or a new product etc. genuinely makes the work mean a huge amount
Operations & Strategy
Meaningful work
Mar 2022
There's a good mix of people at Beacon, and a great attitude to work. No-one is babysat - there's a level of trust that people will achieve what is given to them - and we're so busy that if someone was slacking, it'd be noticed! Being able to discuss ideas and problem solve with colleagues is great fun - we've come up with some brilliant (and often bizarre) fixes for issues that clients have had, and there's a real openness to new ideas, suggestions and interests
Operations & Strategy
Intelligent people
Mar 2022
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Sales & Account Management