Product Support Specialist, Duffel
2+ days a week in office
API toolkit for selling flights online
Be an early applicant
API toolkit for selling flights online
21-100 employees
Be an early applicant
2+ days a week in office
21-100 employees
Company mission
Duffel is on a mission to rebuild the infrastructure that underpins the travel industry to make it accessible for anyone who wishes sell travel.
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Company mission
Duffel is on a mission to rebuild the infrastructure that underpins the travel industry to make it accessible for anyone who wishes sell travel.
Our take
In the same way that challenger banks have come along to re-invent legacy banking software from the ground up, Duffel is doing the same in the travel market, linking up airlines directly with travel agents with a modern platform.
Duffel's system connects with airlines’ booking channels more extensively than those of incumbent operators, like Amadeus and Sabre, meaning it can facilitate selling not just seats on a plane, but also other products such as speedy boarding, airport transfer and seat selection.
Add-on products make up an increasing part of airline revenues but are mostly sold through airlines' own websites at the moment (whereas bookings are increasingly being made via intermediaries like Skyscanner). Duffel's technology will make it easier for airlines to sell more of these ancillary services, which is what makes its product so attractive to airline customers.
Duffel's main competitor in Europe, Amadeus, has several billions in revenue and over 15,000 employees, so there's a big challenge ahead, but a big prize if the company succeeds in capturing some of that market.
Freddie
Company Specialist at Welcome to the Jungle
Benefits
- Well-being. Physical and mental well-being support is provided through private healthcare. We also offer transportation schemes via our benefits platform
- Duffel Credits. A stipend to spend on flights for you and your family (just book it through Duffel's platform!)
- Retirement & Pension. Duffel will match a pension contribution up to 5% (based on qualifying earnings)
- Learning & Development. A dedicated company budget to spend on your personal development
- Paid Sabbatical. 12 weeks fully paid sabbatical after 4 years working at Duffel
- Flexible Working. Flexible Working. We work from the office 2 days per week where you'll be trusted to manage your own routine. Work 25 days per year from anywhere in the world upon manager approval
- Plenty of holidays. 27 days of annual leave per year + public holidays
- Family Leave. 26 weeks fully paid parental, adoption and/or foster care leave
- Hybrid work from home policy
Company values
- People Come First
- Build with Pride
- Never Stop Growing
- Stay Fast and Fluid
- Understand the Bigger Picture
Funding (last 2 of 4 rounds)
Oct 2019
$30m
SERIES B
Jun 2019
$21.5m
SERIES A
Total funding: $56.4m
This company has top investors
Leadership
Steve Domin
(CEO)Previously Head of Platform Engineering at GoCardless
People progressing
Joined as Finance Manager, being promoted to Head Of Finance after 1 year
Articles
Endorsements
All
Tech & tools (1)
Autonomy (1)
Manageable workload (1)
Open and honest communication (1)
Team energy (1)
Clear values (1)
I manage how I do my work. We have check-ins as a team & as a company but my day to day is left up to me
Finance, Legal & Compliance
Autonomy
Jan 2022
Manager always check's in on how my work is progressing and if there are capacity constraints. If there are, deadlines are readjusted or my manager helps me get through my work.
Finance, Legal & Compliance
Manageable workload
Jan 2022
The team is really great and the culture is very much based on our values. I love the collaborative spirit and wanting every team / every one to succeed. We spend time socialising on a regular basis.
Finance, Legal & Compliance
Team energy
Jan 2022
Duffel is truly excellent here. All meeting notes are open by default, feedback is welcomed and actively encouraged by everybody, and company details are actively shared so everybody's on the same page. There's a real culture of honesty and integrity which is lovely to be a part of!
Software Engineering
Open and honest communication
Nov 2021
The company values are genuinely, and evidently, followed through day-to-day in both small and big decisions. A few which stand out in particular are that people come first (clearly shown by both the management style and the excellent benefits), that we build with pride (everyone really does care about doing a great job), and that we never stop growing (there's a ton of interesting stuff to learn, and you're given the time and resources to do so effectively). Anyone can give a shoutout to colleagues who display the values, which is posted to Slack and shown in the weekly all-hands!
Software Engineering
Clear values
Nov 2021
Elixir is really fun to use, and the onboarding gives you time to get stuck in with learning it. Duffel uses all the latest tools and technologies in building, testing and deploying its software, which is great as a developer (no legacy tools here). I've already learnt a lot from the extremely knowledgeable platform devs and SREs about Duffel's technical choices and reasoning as well. The hardware is great too - most people use one of the latest Macbooks, and you're able to order your preferred peripherals.
Software Engineering
Tech & tools
Nov 2021
Jobs (3)
Operations & Strategy
Finance, Legal & Compliance