Senior Advocacy Manager, HiBob
Contractor
More information about location
2+ days a week in office
A modern HR platform powering productivity, engagement, and retention
Be an early applicant
A modern HR platform powering productivity, engagement, and retention
1001+ employees
Be an early applicant
More information about location
2+ days a week in office
1001+ employees
Company mission
To create a modern work experience that empowers organisations to be remarkable.
Role
Who you are
- If you’re excited by the idea of leading customer marketing at scale and amplifying some of the world’s most inspiring HR stories, we’d love to hear from you
- You’re an experienced Customer Marketer with a strong background in customer advocacy within a SaaS environment, thriving at the intersection of strategy, creativity, and execution
- You’ve led customer advocacy programs and know how to engage customers as storytellers and champions
- You’re structured, data-savvy, and collaborative, with strong stakeholder management and project leadership skills
- You’re comfortable working with Salesforce or other CRM and attribution tools
- You’re curious about innovation and efficiency - familiarity with AI and automation (especially GPT workflows) is also a strong plus
What the job involves
- HiBob is looking for a talented Senior Advocacy Manager (maternity leave cover) to take the lead in driving customer advocacy, storytelling, and proof across our global markets
- This role is a unique blend of strategy and execution - ensuring our customer marketing engine continues to deliver meaningful impact while evolving and scaling programs that turn customers into brand champions
- You’ll be at the heart of the action, partnering closely with Sales, Customer Success, and Marketing to bring customer stories to life, build advocacy at scale, and strengthen the voice of our customer community
- Through customer recognition initiatives, sales reference programs, and powerful case studies, you’ll ensure HiBob’s customers are front and centre in everything we do
- At HiBob, we’re on a mission to modernize people management and help fast-growing companies put their people first. Our culture is collaborative, energetic, and rooted in authenticity
- You’ll join a passionate global team that celebrates customer success and creativity, and you’ll make a measurable impact from day one
- Lead and optimise our global customer advocacy programs, amplifying customer voices across channels and regions
- Manage the end-to-end sales reference program, ensuring efficiency, quality, and seamless collaboration between Sales, Customer Success, and Marketing teams
- Own and evolve customer storytelling - from identifying powerful success stories to creating assets that align with brand and business goals
- Drive the Voice of the Customer program, gathering insights that inform marketing, product, and GTM strategies
- Oversee customer reward and recognition initiatives, ensuring smooth vendor relationships and flawless execution
- Partner cross-functionally with Sales, CS, and Product Marketing to identify proof gaps and activate advocates across key regions and industries
- Streamline advocacy efforts by centralising assets and empowering teams across the business to easily access and leverage customer stories
- Collaborate with analysts for case studies, customer outreach and customer narratives
- Use data to measure, report, and optimise advocacy performance, linking it directly to pipeline, ARR, and retention outcomes
- Continuously improve systems and workflows by leveraging automation and GPT-enabled tools to scale efficiency and impact
Salary benchmarks
Our take
Developing and maintaining talent is a big challenge for companies that are scaling quickly. Hibob are trying to be one of the solutions.
There are an increasing number of startups attracting huge amount of investment and being pushed to scale their business fast, meaning the customer base for Hibob's services is big and growing.
Hibob have attracted high profile customers like Monzo, eToro, and Receipt Bank, which gives them great credibility for selling to other companies.
Hibob's recent acquisition of Cassiopeia - a Workplace Relationships Analytics Startup, will afford companies better insights to improve team communications and support flexible work models. Together, they wish to offer thousands of companies the tools they need to maximize the employee experience in our increasingly digital world.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Opportunities to learn
"When you first join you are put on a series of courses to learn, learn the culture, the product, how we interact with different departments and then..."
Funding (last 2 of 8 rounds)
Sep 2024
$150m
SERIES E
Sep 2023
$150m
LATE VC
Total funding: $715m
Company benefits
- Company share options plan
- Flexible hybrid working model
- Work from home allowance: to get your home office set up how you like it
- Volunteering days: Two days each year to support your community
- Employee referral program paying up to $2,500 for each successful referral
- Work from anywhere: Temporary remote work from anywhere in the world for up to two months (after six months of employment)
- Fun company and team social events (locally and virtually with our global teams)
- Bob Balance Days: A company-wide long weekend at the beginning of each quarter (four additional days of leave)
- Generous annual leave allowance
- Pension scheme or savings plan
- Birthday day off: Take the day off and receive a special gift
- Headspace subscription to help look after your mental health
- Cash allowance for health insurance
- Travel season ticket loan
Company values
- Bring me, win as we: When we come together as a global team, we can build something trailblazing. Every Bobber can show up as their authentic self, strengthening the connections in our village and having an exponential impact.
- Build the exceptional: Everyone contributes to building the exceptional at HiBob. We are leading the way in what a functional, flexible, and fun HR platform and mindset looks like.
- We do what we say: We are intentional and take pride in aligning our actions with our words. We deliver today on the promises we made yesterday. We actively use our product and seek to drive best practices.
- Trust and empower each other: Bobbers shine when those around them shine, too. We hire smart people who have the freedom to do their jobs in the best possible way.
- Interact with transparency and openness: Information is a resource to be shared, not a resource to be guarded.
- Grow through what we go through: We need to be agile and adapt. With every challenge and experience we go through, we learn, improve, and remain resilient.
Company HQ
London, UK
Articles
Leadership
Israel David
(Co-Founder & CTO)Previously SVP of Technology at Kenshoo, VP of IT Business Management at VMware, and VP/GM at 48Upper.
Ronni Zehavi
(Co-Founder & CEO)Previously co-founded Team8 and Cotendo. He also spent two years at Akamai Technologies as a Senior VP and GM of the Security Division.
People progressing
Joined HiBob in 2021 as SMB Customer Success Manager and grown to lead the Global SMB Account Manager team in the Customer Growth division, driving scalable growth and success with global customers.
Joined the CX team in 2018 and helped build the SMB CSM team as one of its first members. Has progressed through leadership roles and is now Head of SMB Customer Success, driving adoption & retention.
Joined as a Customer Success Manager in 2022 before moving to our Sales Engineering team after 18 months. Has since been promoted to Senior Sales Engineer, supporting our Partnerships team.
Diversity, Equity & Inclusion at HiBob
- Our success depends on our people, and we want HiBob to be a workplace where everyone can feel a sense of belonging and thrive, so we’re committed to being proactive at all levels so that our workforce reflects the communities in which we live, work, and hire. We are open to all talent. All qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class*(*US only).
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