Member Experience Specialist, Workit Health
$21.00 per hour plus up to $1,000.00 per quarter based on hitting performance metrics
Substance use disorder treatment company
Be an early applicant
Substance use disorder treatment company
101-200 employees
Be an early applicant
$21.00 per hour plus up to $1,000.00 per quarter based on hitting performance metrics
101-200 employees
Company mission
To improve the lives of people who struggle with addiction by providing patient-centered, whole-person care that is effective and affordable.
Role
Who you are
- Compassionate, accurate, and data-oriented
- Change agents who go the extra mile because they know what a difference each day is making in the life of those they help
- Passionate about providing stellar internal and external customer service and working with diverse populations
- Bachelor’s Degree in human services, communications, business, or marketing is preferred
- 2+ years’ inside sales, healthcare, and/or customer service experience in a metrics driven environment
- Exceptional presentation skills, experience in tracking personal performance, and ability to meet specific targets around productivity and engagement
- As we are an addiction recovery company, those in addiction recovery themselves are encouraged to apply
What the job involves
- Schedule: M-F 8am-4:30pm PST / 11am-7:30pm EST
- Member Experience Specialists serve as the main point of contact for our members throughout each point in their recovery journey
- Go above and beyond to provide world-class member experience to individuals interested in signing up for Workit Health’s program, and throughout member’s journeys at Workit Health
- Help to facilitate each member’s journey, and accurately and efficiently communicate with members through a variety of channels as they navigate our program
- Educate potential members on the value of Workit Health’s program and facilitate their enrollment
- Educate our current members on how to navigate the Workit Health program, and be ready to help troubleshoot through any barriers and identify areas to increase engagement
- Communicate and provide support to members over chat, email, and phone in a professional way that embodies the company mission and values
- Be accountable for specific metrics related to productivity, member engagement, and member satisfaction
- Serve as an expert for member experience across the member’s journey, with a deep understanding of our program and the Workit Health app
Our take
The increasing demand for telemedicine options has been met with a proactive response from Workit Health, positioned as the leading provider of virtual substance use disorder treatment. Through its mobile app, the company offers a range of services, including online therapy, medication-assisted treatment, psychiatric support, and primary care.
In 2022, the United States witnessed a staggering loss of 110,000 lives to overdose deaths, accentuating the shortcomings of an outdated healthcare system. Distinguished as a B-Corporation, Workit Health is committed to social impact and aims to address this crisis by democratizing access to addiction care through its app, ensuring inclusivity for anyone seeking assistance.
Funding injections have been strategically utilized to fuel the company's growth into new markets, with a clear objective of achieving national reach. Workit is on a mission to expand its primary and psychiatric care offerings, enabling a growing number of individuals to receive support in the privacy and comfort of their homes.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 4 rounds)
Oct 2021
$90m
SERIES C
Dec 2020
$12m
SERIES B
Total funding: $105.3m
Company benefits
- 3 weeks PTO and 1 week of sick leave (plus your birthday off!)
- Comprehensive health, dental, pharmacy, and vision insurance with options to fit your family's needs
- Company contributions to dependent premiums at higher than market rates (65%)
- 12 weeks paid Parental Leave after 1 year of employment (includes maternity, paternity, adoption, and all ways in which our people build modern families)
- 401k + matching
- Healthcare & dependent care Flexible Spending Accounts (FSA)
- Flexible schedules and flex-time work for all full-time and part-time employees
- Employee assistance program, complete with financial coaching and counseling sessions
- Professional development allowance for healthcare providers
- Opportunities for professional development and growth within the company
- Fully remote roles throughout the company
- Vibrant, employee-driven cultural initiatives including multiple ERG groups
Company HQ
Ann Arbor, MI
Articles
Leadership
Robin Ann McIntosh
(Co-Founder)Previously co-founded and acted as CEO for both SIREN and YogaBuddy. Also, experience as an Art Director for Wired Magazine.
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