Member Experience Specialist, Workit Health

Salary not provided

$21.00 per hour plus up to $1,000.00 per quarter based on hitting performance metrics

Junior and Mid level

Remote from US

Substance use disorder treatment company

Job no longer available

Substance use disorder treatment company

201-500 employees

HealthcareB2CPersonal financeManufacturingMental health

Job no longer available

Salary not provided

$21.00 per hour plus up to $1,000.00 per quarter based on hitting performance metrics

Junior and Mid level

Remote from US

201-500 employees

HealthcareB2CPersonal financeManufacturingMental health

Company mission

To improve the lives of people who struggle with addiction by providing patient-centered, whole-person care that is effective and affordable.

Job

Company

Role

Who you are

Compassionate, accurate, and data-oriented
Change agents who go the extra mile because they know what a difference each day is making in the life of those they help
Passionate about providing stellar internal and external customer service and working with diverse populations
Bachelor’s Degree in human services, communications, business, or marketing is preferred
2+ years’ inside sales, healthcare, and/or customer service experience in a metrics driven environment
Exceptional presentation skills, experience in tracking personal performance, and ability to meet specific targets around productivity and engagement
As we are an addiction recovery company, those in addiction recovery themselves are encouraged to apply

What the job involves

Schedule: M-F 8am-4:30pm PST / 11am-7:30pm EST
Member Experience Specialists serve as the main point of contact for our members throughout each point in their recovery journey
Go above and beyond to provide world-class member experience to individuals interested in signing up for Workit Health’s program, and throughout member’s journeys at Workit Health
Help to facilitate each member’s journey, and accurately and efficiently communicate with members through a variety of channels as they navigate our program
Educate potential members on the value of Workit Health’s program and facilitate their enrollment
Educate our current members on how to navigate the Workit Health program, and be ready to help troubleshoot through any barriers and identify areas to increase engagement
Communicate and provide support to members over chat, email, and phone in a professional way that embodies the company mission and values
Be accountable for specific metrics related to productivity, member engagement, and member satisfaction
Serve as an expert for member experience across the member’s journey, with a deep understanding of our program and the Workit Health app

Our take

The increasing demand for telemedicine options has been met with a proactive response from Workit Health, positioned as the leading provider of virtual treatment for substance use disorder. Through its mobile app, the company offers a range of services, including online therapy, medication-assisted treatment, psychiatric support, and primary care.

In 2022, the United States witnessed a staggering loss of 110,000 lives to overdose deaths, accentuating the shortcomings of an outdated healthcare system. Distinguished as a B-Corporation, Workit Health is committed to social impact and aims to address this crisis by democratizing access to addiction care through its app, ensuring inclusivity for anyone seeking assistance.

Funding injections have been strategically utilized to fuel the company's growth into new markets, with a clear objective of achieving national reach. Workit is on a mission to expand its primary and psychiatric care offerings, enabling a growing number of individuals to receive support in the privacy and comfort of their homes.

Steph

Company Specialist at Welcome to the Jungle

Insights

B Corporation

Top investors

Glassdoor (3)

Company

Funding (last 2 of 4 rounds)

Oct 2021

$90m

SERIES C

Dec 2020

$12m

SERIES B

Total funding: $105.3m

Company benefits

3 weeks PTO and 1 week of sick leave (plus your birthday off!)
Comprehensive health, dental, pharmacy, and vision insurance with options to fit your family's needs
Company contributions to dependent premiums at higher than market rates (65%)
12 weeks paid Parental Leave after 1 year of employment (includes maternity, paternity, adoption, and all ways in which our people build modern families)
401k + matching
Healthcare & dependent care Flexible Spending Accounts (FSA)
Flexible schedules and flex-time work for all full-time and part-time employees
Employee assistance program, complete with financial coaching and counseling sessions
Professional development allowance for healthcare providers
Opportunities for professional development and growth within the company
Fully remote roles throughout the company
Vibrant, employee-driven cultural initiatives including multiple ERG groups

Company HQ

Ann Arbor, MI

Leadership

Gil Kochman

(CEO)

Previously CFO at Forefront Telecare, VP and GM of Revenue Cycle Management Services at Office Practicum, and Director of Account Management at athenahealth.

Share this job