Senior Customer Technical Architect, LogicMonitor
Office located in Southbank, London
Hybrid observability powered by AI
Be an early applicant
Hybrid observability powered by AI
1001+ employees
Be an early applicant
Office located in Southbank, London
1001+ employees
Company mission
To expand what’s possible for businesses by advancing their technology.
Role
Who you are
- 10-15+ years experience required in a similar technical role
- Significant experience in IT Infrastructure and/or software development, with special emphasis in areas of Compute, Storage, Databases, Networking, Application Services, Big Data and/ or distributed computing
- Proficiency in virtualization/cloud-native architectures, containerization, observability, and DevOps, along with Linux/Windows/Network administration and operations
- Virtualization (VMWare, Hyper-V, Xen Server, etc…)
- Storage (Netapp, EMC, HPLeftHand, Dell Equallogic, etc…)
- LoadBalancers (f5 bigIP, NetScaler, Barracuda, etc…)
- WMI, PerfMon, JDBC, SNMP, SMTP, JMX
- Webservers (IIS, Apache, Tomcat, etc…)
- Active Directory
- Database (SQL, MySQL, Postgress, etc…)
- Hands-on coding/scripting experience (groovy, powershell, python, ruby, etc...)
- Strong understanding of enterprise systems, information, and data flows, with experience in delivering API-based solutions
- Superior oral and written communication skills in English, with strong technical writing capabilities and excellent troubleshooting instincts
- Willingness to travel to deliver onsite training/evangelism
What the job involves
- Sr. Customer Technical Architect's are expert customer-centric technical thought leaders and trusted advisors within the organization
- Sr. CTA's handle complexities from both a business and technical perspective for large/enterprise global accounts
- Customer Engagement: Act as the primary technical point of contact for customers, building strong relationships. Understand customer needs and translate them into technical requirements
- Additionally, they ensure the effectiveness and success of the wider Customer Experience and Sales functions by removing technical barriers to success and enabling our customers, organization-wide, to use the full suite of LogicMonitor products and features to their best effect
- Technical Strategy Development: Collaborate with internal stakeholders (sales, account management, product) to understand the customer's business goals and challenges and to align LM technology solutions to those goals
- Solution Design and Architecture: Design scalable and robust technical solutions that meet customer requirements. Create and maintain architectural documentation and guidelines
- Technical Advisory: Provide expert advice on best practices, solution architecture, and technology choices. Help customers optimize their use of the LM Platform
- Technology Evaluation and Selection: Conduct POCs to test and evaluate new features released by PDE
- Troubleshooting and Support: Assist customers in troubleshooting and resolving complex technical issues beyond the scope of support
- Customer Training and Enablement: Conduct Best-Practices training sessions and workshops to empower customer teams with the necessary skills
- Feedback Loop: Gather feedback from customers to inform & influence PDE roadmap. Collaborate with PDE to ensure customer needs are addressed in future releases
- Technical Presentations and Demonstrations: Conduct product demonstrations and technical presentations to showcase solutions
Salary benchmarks
Our take
As businesses shift from reactive to proactive monitoring, there is a need for tools which empower them to make predictions and solve problems before they start. This is what LogicMonitor supplies, through an observability platform for hybrid environments.
The company's extensive product suite encompasses monitoring of all sorts, including but not limited to network, virtual machine, database, container and SaaS. Each service supplies real-time insights and automated monitoring, with agentless architecture.
LogicMonitor is held in high regard by the industry, evidenced by its being named in the Visionary quadrant of the Gartner Magic Quadrant 2024. It has also seen significant funding which will support further development and growth for the business.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 5 rounds)
Nov 2024
$400m
GROWTH EQUITY VC
Jun 2016
$130m
GROWTH EQUITY VC
Total funding: $543m
Company values
- One Team
- Customer Obsessed
- Better Everyday
- Agility
- Trust
Company HQ
Santa Barbara Downtown, Santa Barbara, CA
Articles
Leadership
Board Member at Rapid7 and Founding LP at Operator Collective. Was also a Board Member at Poema Global, and CCO, VP and Global Head of Customer Success at Slack.
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