Customer Support Expert, GlossGenius

$55k

Salary applicable to candidates located in New York, California, and Washington

Junior level

Remote in US

New York

More information about location

Business management platform for beauty salons

Job no longer available

Business management platform for beauty salons

201-500 employees

B2BMarketingPaymentsCustomer serviceSaaSBeauty

Job no longer available

$55k

Salary applicable to candidates located in New York, California, and Washington

Junior level

Remote in US

New York

More information about location

201-500 employees

B2BMarketingPaymentsCustomer serviceSaaSBeauty

Company mission

Gloss Genius' mission is to empower beauty salon owners to reach new heights by growing their business, boosting customer engagement, and maximising their income.

Job

Company

Role

Who you are

1+ year work experience in a customer-facing role, SaaS preferred
Proven record of driving customer satisfaction and meeting or exceeding performance standards
Excellent written and verbal communication skills, with an ability to adapt to various communication styles
A strong team player, a self-starter who thrives in a fast-paced, high-growth start-up environment

What the job involves

Our customers are the core of our business and we’re looking for a Customer Support Expert who will support them throughout their entire customer journey
In this role, you’ll build your product knowledge and learn tools to resolve customer issues and become an advocate for the GlossGenius brand
Through calls, text conversations and more, you’ll prove one-of-a-kind support and build strong, long-lasting relationships with our customers
You will report to our Customer Support Manager
Master your understanding of the GlossGenius product by answering support tickets primarily via phone and text
Work with customers to understand their goals and challenges in order to deliver faster product value through effective ticket responses
Deliver best-in-class, personalized support to meet our high standards for customer satisfaction
Work with a dynamic team to achieve team company goals such as customer acquisition and retention
Engage with the team to identify areas of opportunity to improve resources: macros, help center, etc
Please note, the hours for this role could be Monday- Friday 10:00am-8:00pm EST or Tuesday-Saturday, 11:00pm-7:00pm EST

Our take

Business management platforms exist for a wide range of industries, including retail, hospitality, and healthcare. However, despite a modern facade the beauty industry lacks specialised software and still runs on generic CRMs and basic spreadsheets. Recognising a gap in the market, GlossGenius has stepped in to provided a specialised business management platform for beauty salons, spas and studios.

With no competition in this niche, GlossGenius has swiftly captured a large market share, with triple-digit year on year revenue growth. It serves over 40,000 businesses (70% of which are women-owned) and has more than $2 billion in annual transactions on the platform.

GlossGenius has raised a large amount of capital in several funding rounds closed in quick succession. It is aiming to accelerate platform development off the back of its releasing of consumer experience, payment and automation products. It is well on the way to fulfilling its long-term aim of developing into the Toast of the beauty industry.

Steph

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Top investors

Some candidates hear
back within 2 weeks

64% employee growth in 12 months

Glassdoor (3.6)

Company

Funding (last 2 of 7 rounds)

Jul 2023

$28m

SERIES C

Sep 2022

$25m

SERIES B

Total funding: $104.9m

Company benefits

Flexible PTO
Competitive health & dental insurance options, with premiums partially covered by GG
Fertility and adoption benefits via Carrot and Kindbody
Generous, fully-paid parental leave policy
401k benefit - employees are eligible to contribute starting day 1 of employment
Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses
Pre-tax commuter benefits
Dependent Care FSA
Home office stipend
Team Bonding opportunities - annual company retreat for entire team, plus virtual events throughout the year

Company HQ

SoHo, New York, NY

Articles

GlossGenius triples valuation, raises $25M to give beauty industry’s tech stack a makeover

This Startup Is Using All-In-One Software To Empower Small Business Owners

GlossGenius Raises $19M as the Beauty Industry Continues to Digitize

GlossGenius Raises $28M in Series C Funding

GlossGenius gets $25m boost to expand, add more tools

Leadership

Danielle Cohen-Shohet

(CEO)

Experience as Research Intern for DenizBank. Investments Analyst for Goldman Sachs from 2011 to 2014.

Salary benchmarks

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Diversity, Equity & Inclusion at GlossGenius

At GlossGenius, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. GlossGenius is proud to be an Equal Opportunity Employer

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