Customer Support Expert, GlossGenius

$55k

Salary applicable to candidates located in New York, California, and Washington

Junior level

New York

Remote from US

More information about location

Operating system for appointment-based businesses.

Job no longer available

Operating system for appointment-based businesses.

201-500 employees

B2BMarketingPaymentsCustomer serviceSaaSBeauty

Job no longer available

$55k

Salary applicable to candidates located in New York, California, and Washington

Junior level

New York

Remote from US

More information about location

201-500 employees

B2BMarketingPaymentsCustomer serviceSaaSBeauty

Company mission

To enable business owners to reach new heights by growing their business and maximizing their income.

Job

Company

Role

Who you are

1+ year work experience in a customer-facing role, SaaS preferred
Proven record of driving customer satisfaction and meeting or exceeding performance standards
Excellent written and verbal communication skills, with an ability to adapt to various communication styles
A strong team player, a self-starter who thrives in a fast-paced, high-growth start-up environment

What the job involves

Our customers are the core of our business and we’re looking for a Customer Support Expert who will support them throughout their entire customer journey
In this role, you’ll build your product knowledge and learn tools to resolve customer issues and become an advocate for the GlossGenius brand
Through calls, text conversations and more, you’ll prove one-of-a-kind support and build strong, long-lasting relationships with our customers
You will report to our Customer Support Manager
Master your understanding of the GlossGenius product by answering support tickets primarily via phone and text
Work with customers to understand their goals and challenges in order to deliver faster product value through effective ticket responses
Deliver best-in-class, personalized support to meet our high standards for customer satisfaction
Work with a dynamic team to achieve team company goals such as customer acquisition and retention
Engage with the team to identify areas of opportunity to improve resources: macros, help center, etc
Please note, the hours for this role could be Monday- Friday 10:00am-8:00pm EST or Tuesday-Saturday, 11:00pm-7:00pm EST

Our take

Business management platforms exist for a wide range of industries, including retail, hospitality, and healthcare. However, despite a modern facade the beauty industry lacks specialized software and still runs on generic CRMs and basic spreadsheets. Recognizing a gap in the market, GlossGenius has stepped in to provided a specialized business management platform for beauty salons, spas and studios.

With little competition in this niche, GlossGenius has swiftly captured a large market share, with triple-digit year on year revenue growth. It serves over 1000,000 businesses and has raised more than $70M.

With this funding, the company is aiming to accelerate platform development off the back of the release of consumer experience, payment and automation products. And it is well on the way to fulfilling its long-term aim of developing into the Toast of the beauty industry.

Steph

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Top investors

64% employee growth in 12 months

Glassdoor (3.6)

Company

Funding (last 2 of 8 rounds)

Jan 2026

$44m

SERIES D

Jul 2023

$28m

SERIES C

Total funding: $148.9m

Company HQ

SoHo, New York, NY

Leadership

Danielle Cohen-Shohet

(Founder & CEO)

Prior to founding GLossGenius in 2015, Danielle was an Alternative investment Analyst at Goldman Sachs.

Leah Cohen-Shohet

(CBO)

Leah joined GlossGenius in 2021 as Chief Business Officer. Prior to this, she worked in Go-To-Market Strategy & Launch at Archipelago. She also spent nearly 6 years at Symphony as a Strategic Chief of Staff, Global Head oCommunity Specialist Group and EVP of Growth & Adoption.

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