YouTube Operations Associate Manager, Crunchyroll

• Above all, we're looking for someone who is passionate about anime and fandom communities, highly accountable, and excited to help bring content to fans at scale
• 3+ years of experience in marketing operations, project management, agency management, or a related field
• Proven experience managing external vendors or agency relationships, including deliverables tracking and quality oversight
• Strong organizational skills with the ability to manage multiple concurrent workstreams and deadlines simultaneously
• Excellent communication skills—you can hold partners accountable while maintaining strong working relationships
• Proactive problem-solver who identifies issues early and proposes effective solutions
• Detail-oriented with a focus on accuracy, process, and execution
• Eager to learn and continuously improve processes
• Respect for anime and its culture, familiarity with fandom communities

Desirable

• We are seeking a detail-oriented, proactive, and highly organized individual to join our Audience Development team as Associate Manager, YouTube Operations
• His role reports to the YouTube Operations Manager and will play a critical role in supporting the execution and operational workflows behind Crunchyroll's rapidly growing global YouTube network
• If you thrive in fast-paced environments and enjoy managing complex workflows across multiple stakeholders, this could be a great fit. In this role, you will act as the operational backbone of the team, ensuring a high volume of content moves seamlessly from curation to publishing while serving as the primary point of contact for our external agency partner
• While this role is closely focused on YouTube, success will be driven by strong project management, organization, and communication skills, rather than deep platform expertise alone
• Agency Management & Coordination
• Serve as the day-to-day point of contact for the external agency partner, managing communication, deliverable tracking, and issue resolution
• Own and manage agency workflows, ensuring content deliverables (clips, Shorts, language versioning, custom edits) meet quality standards and brand guidelines
• Track agency output against volume targets and timelines, proactively flagging risks or gaps
• Coordinate asset delivery across agency, internal creative services, and brand management teams
• Support onboarding of agency partners, establishing workflows, approval processes, and communication cadences
• Content Operations & Publishing
• Manage high-volume YouTube publishing operations, including rapid-turnaround and bulk uploads with accurate metadata, monetization, and geoblocking settings
• Track and manage content approvals and seasonal workflows, ensuring delivery
• Workflow & Process Management
• Maintain and continuously improve operational workflows, identifying opportunities for efficiency and scalability
• Manage cross-functional requests and approvals, ensuring clear prioritization, visibility across stakeholders, and timely turnaround
• Maintain visibility into project status, proactively identifying risks, bottlenecks, and dependencies
• Track and compile performance and operational metrics, surfacing insights to support decision-making