Customer Support L1 Agent, Palta
3 month contract
More information about location
Health & wellbeing tech
Open for applications
Health & wellbeing tech
101-200 employees
Open for applications
More information about location
101-200 employees
Company mission
To create a global positive impact.
Role
Who you are
- Experience with Email and Chat channels
- Individuals located in the following time zones: GMT+8, GMT+3, GMT+2
- Excellent customer service skills: empathetic, accurate, compassionate, responsive, and resourceful
- Fluency in written English is essential
- Ability to handle routine tasks under stress and remain organized
- Self-motivated and able to thrive in a fast-paced, ever-changing environment
- Tech-savvy with attention to detail
- 1-3+ years of experience in Technical Support, Customer Support, or a similar role
- Experience with mobile products is a plus
- Willingness to work shifts (2/2 day, mid or night rotation)
What the job involves
- We are currently seeking talented Seasonal Customer Support L1 Representatives to join our team for the busy season, with the opportunity for some top performers to potentially secure longer-term positions
- Monitor incoming messages via Email and Chat channels
- Handle user feedback professionally and empathetically
- Collaborate with other teams and colleagues on resolving issues
- Turn potentially negative customer interactions into positive experiences
Our take
Every year, millions of people around the world suffer due to preventable diseases and health conditions. Palta aims to ease this problem by making apps that empower people to be more health aware.
Since its founding, Palta has launched a number of apps and products. It owes much of its success to this diversity of products, which all serve specific demographics and needs, including apps focused on women's health and on personal fitness. It further differentiates itself from its competition through its innovative AI, which offers users a personalised healthcare experience.
The personal wellbeing market is fiercely competitive, and growing more so each year. Palta's products now serve over 100 million users worldwide which, combined with its impressive funding rounds, acts as a clear testament to the company's value and potential.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Challenging work
"Palta uses modern tech stack and tools in order to make useful, secure, and reliable products. We collaborate with top tech companies and experts in..."
Funding (last 2 of 3 rounds)
Aug 2021
$100m
SERIES B
Jul 2020
$24.9m
SERIES A
Total funding: $139m
Company benefits
- Passionate and highly skilled international team
- Palta is a large and rapidly growing Health&Fitness tech holding with proven track record of developing great products
- Equity for each team member with clear 'exit strategy'
- Market level comp
- Work-life balance to suit everyone: flexible working hours, remote-friendly approach, loyal sick leave policy
Company values
- Respect
- Passion
- Courage
- Enthusiasm
- Empathy
- Balance
Company HQ
St Katharine's & Wapping, London, UK
Articles
Leadership
Yuri Gurski
(CEO & Board Member)Previously co-founded publishing houses IDEAnomix and IDEAnomix Digital. Is Founder & President of Flo Health.
Alexey Gubarev
(Board Member)Founded XBT Holding in 2005, and served as its CEO for over 12 years. Also co-founded non-profit Techisland.
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