Client Services Team Lead, proSapient
+ Uncapped commission structure
3 days a week in office
Primary research platform
Open for applications
Primary research platform
201-500 employees
Open for applications
+ Uncapped commission structure
3 days a week in office
201-500 employees
Company mission
To support people in the discovery of knowledge so that they make great decisions and succeed in their goals.
Role
Who you are
- Industry expertise: you MUST have previous experience working directly at an Expert Network company and have a strong industry understanding
- People Management: Minimum of 1 year of experience managing a team directly in either a sales, outbound or KPI led environment
- Exceptional communication skills across all levels and ability to converse and build rapport with clients and experts alike
- Interpersonal skills: strong collaboration and team skills and ability to approach every aspect of your work with integrity
- Drive & Tenacity: to possess the self-confidence to work in a rapidly growing and unstructured business with constant and high-volume workflow
What the job involves
- We have some exciting plans for 2025 and beyond, and we are on the lookout for Junior Managers to join the team in our Toronto office
- As a Project Lead you will have an emphasis on cultivating a high performing and proactive culture that produces results
- This role will be pivotal to proSapient’s success and continued growth!
- Building a high performing culture that embodies our core values; creating clear expectations, targets, and goals for your people to thrive, succeed and overachieve
- Ensuring people development, training, and growth – creating developmental plans, measuring performance, and driving growth consistently across the team
- Taking ownership for all people related responsibilities for your team – including hiring, promotions, development, training, progression, growth, and performance management
- Working with the Client Services Leadership team to understand the business established KPI's and metrics that ensure team and individual success while building a proactive and outbound team attitude and approach
- Managing your team members on an individual basis – driving growth, development, and success through 1:1’s, performance reviews, appraisals, coaching and learning & development
- Lead your associates & senior associates throughout the project lifecycle and be accounatbele for output of all associated metrics of the team
- Managing multiple, high volumes of client briefs and ensuring client's expectations are met
- Allocating projects to team members, ensuring workloads are balanced, clients' needs and expectations are met and capacity/ revenue numbers and delivered against (and exceeded!)
- Driving a proactive, outbound team attitude; creating, and instilling best practises and processes that enable your team to consistency find great Experts across the globe on a high-volume basis
- Embedding an exemplary screening process, leading by example on how to ensure the best experts are thoroughly screened and vetted prior to sharing with a client in line with our internal Compliance procedures
- Owning accountability for all delivery targets and metrics related to your team (and on an individual basis too)
- Coaching team members to manage the full cycle of Expert Networking across multiple projects, with a focus on urgency, attention to detail and quality
- Utilising and educating team members on different tools, products and techniques to source, recruit, and onboard Experts across the globe onto our platform
- Assuring clients receive an outstanding service at every stage
- Assuming ownership and client account management responsibility for your designated client accounts
- Providing outstanding customer service and support to our clients, acting as an SME on all aspects of the account and building valued relationships that encourage growth and increased coverage across our target clients
- Working in partnership with the Commercial Team to strategies around account revenue growth across your clients – focusing on potential revenue opportunities, supporting preparation for, and delivering QBR’s, and mapping/planning for account growth
Our take
ProSapient is a primary research platform that provides investors and consultants with a software product that helps them gather the data they need for work.
ProSapient uses technology to connect clients' research projects with experts across the globe (via phone calls, meetings, and surveys) on its platform. The company has over 100 clients across Europe and the USA and records rapid growth - its revenue has increased by over 100% year on year.
The company has recently raised $10M, which will be invested in client acquisition and international expansion. This is part of its goal to become the leading primary research platform for the private equity and consulting sectors.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Most candidates hear
back within 2 weeks
47% female employees
-6% employee growth in 12 months
Company
Employee endorsements
Career progression
"We don't promote people on time spent at the company or in a certain position, we promote on personal merit and in recognition of great work that..."
Funding (last 2 of 4 rounds)
Jan 2021
$10m
SERIES A
Nov 2019
$2.6m
SEED
Total funding: $18m
Company benefits
- Tech Scheme- Purchase personal technology with a monthly pay back plan from your pre-tax base salary
- Tenure Gifts- Vouchers, extra holiday and sabbaticals for each year of employment
- Enhanced Maternity & Paternity pay
- Employee Assistance Programme- Access to a health and wellbeing service that offers personalised advice and support from specialist teams, such as mental health, financial support and legal experts. You will also have access to GPs 24/7 online or by phone
- Annual Leave- 25 days PA + bank holidays
- MyMindPal App- Online support for mental fitness
Company values
- Respect- We respect each other and draw strength from our differences
- Collaboration- We support our teammates and help others reach their goals
- Accountability- We take responsibility for our learning and development and actively support others
- Communication- We are open and honest while always remaining respectful and polite
- Innovation- We balance risk & reward, urgency and thoughtfulness to achieve real commercial value
Company HQ
Holborn, London, UK
Articles
Leadership
Margo Polishchuk
(Chief Commercial Officer)Previously worked for 2 years at Coleman Research, holding various positions such as Junior Research Analyst, Research Associate EMEA and Account Manager EMEA.
People progressing
In less than four years, Oliver has worked his way to Associate Director at proSapient.
Sophie joined as a Talent Acquisition Manager and has since been promoted twice to Global Talent Director.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
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Diversity, Equity & Inclusion at proSapient
Sophie (Roulston)
- Diversity and inclusion are more than just words. At proSapient, we celebrate, support, and champion diversity and inclusion in all areas. We would love to tell you more about our commitment to Diversity, Equity & Inclusion- take a look at our DE&I Notion page to find out more! ↓ https://www.notion.so/prosapient/Diversity-Equity-Inclusion-a91dba193e954444b52607ccfda1a4e4
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