Customer Operations Executive, Creditspring
£28k
2+ days a week in office
Membership loan service
Open for applications
Membership loan service
21-100 employees
Open for applications
£28k
2+ days a week in office
21-100 employees
Company mission
To change the way people deal with unexpected expenses.
Role
Who you are
- We are seeking a highly motivated and skilled customer operations executive to join our dynamic team
- The ideal candidate should have a strong background in customer service and be committed to delivering exceptional results
- Experience working in a customer service role, ideally within the e-commerce or fintech space, is advantageous but not essential. What is essential is the right attitude. We want you to grow with us and take on more operational responsibilities as we grow
- An ability to work well under pressure and have a can-do attitude helps
- Able to communicate effectively both verbally and in writing
- Creative problem solver with a sense of humour
- Excellent interpersonal skills
- Strong IT skills and experience with software such as Dixa or Zendesk are advantageous
- Able to analyse problems and find positive solutions
- Understanding of the link between customer service and retention
- Experience with consumer finance is beneficial
- Ability to be flexible with work times
- Willingness to work as part of a team
- Attention to detail and accuracy
- Friendly yet professional writing manner
- Confidence-building rapport with a customer over the phone
What the job involves
- As a Customer Operations Executive, you will be responsible for responding to telephone calls, emails, and live chat inquiries from our members
- In this role, you'll be helping us identify areas where our customers might need more information or reassurance to continue borrowing with us
- Ensuring our customers' happiness by giving them a best-in-class experience
- Responding to queries, updating customer accounts, and ensuring all customer issues are resolved effectively across all our customer channels, i.e., email, voice, and live chat platforms, and with the Creditspring tone of voice
- To go above and beyond to provide customer happiness, for example, by calling customers to obtain feedback
- Provide feedback and track any ongoing issues or areas where we can make our customers even happier
- Manage our customer FAQs and look to automate responses where possible
Salary benchmarks
Our take
Unexpected expenses are inevitable. However, there are limited and unfavourable options when it comes to managing these expenses: overdrafts are confusing, credit cards are risky, and payday loans are expensive. Creditspring aims to solve this problem by creating financial services that can help people manage their unexpected expenses.
Creditspring differentiates itself by not charging interest on its loans: clients only pay a fixed membership fee in addition to what they borrow. What's more, Creditspring sets out to improve the financial stability of its clients through offering budgeting tips, ways to improve their credit score and a personalised score that is updated every month- allowing them to monitor their improvement.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
48% female employees
29% employee growth in 12 months
Company
Employee endorsements
Opportunities to learn
"Since I joined Creditspring, I learned a lot about underwriting and lending industry. Everyone is willing to help and answer questions, no questions..."
Funding (last 2 of 6 rounds)
Jul 2022
$10.3m
SEED
May 2022
$60.8m
GROWTH EQUITY VC
Total funding: $82.1m
Company benefits
- 🛋 Hybrid & flexible working - we also give you the option to work from anywhere
- 🧑🏫 £1000 annual training budget
- 💰 Equity participation
- 🧘🏽♀️£600 annual Juno flexible wellbeing budget
- 💻 Company Apple Macbook & WFH accessories
- 🍱 New starter team lunches
- 🕺Regular social & team events
- 🩺 Bupa health insurance including Mental Health Consultations, Free Digital GP service (24/7), therapies and Diagnostic Tests and much more!
- 🏋️♀️ 1:1 Private health and wellbeing assessments, ongoing health and wellbeing coaching and support through HAWQ with workshops and socials
- ⚕️Bupa health cash plan to help with everyday medical expenses such as dental and optical
- 🏄🏻♀️ 25 days paid holiday increasing by one day per year up to a maximum of 30 days, plus public holidays
- 👶🏼 Workplace Nursery Scheme
Company values
- Work Together
- Do the Right Thing
- Love What You Do
- Don't Settle
- Take Smart Risks
Company HQ
Mayfair, London, UK
Articles
Leadership
Neil Kadagathur
(CEO)Studied Economics at Princeton University. Previously Executive Director at Goldman Sachs for 12 years.
Sabrina Loi
(Chief Design Officer)They were a Deputy Creative Director at Soleja for 12 years. Their experience lies in the design industry as a professor and a consultant.
Diversity, Equity & Inclusion at Creditspring
Puja Rohra (Senior Growth Manager)
- Don’t meet all the listed requirements? Research shows that women and people of underrepresented groups often don't apply for jobs unless they're 100% qualified. As an equal opportunities employer, we know that diversity is a key part of our teams' successes - so if your experience doesn’t fit perfectly but this role excites you, we’d love for you to apply. We’re committed to Creditspring being an inclusive environment where employees feel welcomed, valued and listened to; we want you to thrive as your true self.
- As an equal opportunity employer and advocates of Diversity, Inclusion and Equity, Creditspring proudly welcomes job applications from people of all races, ethnicities, disability statuses, ages, religions, gender identities or expressions, and sexual orientations.
- We are 80 Springmates, 23 unique nationalities and speaking a combined 38 languages
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