Customer Operations Executive, Creditspring
£29k
2+ days a week in office
A subscription service offering interest-free loans
Job no longer available
A subscription service offering interest-free loans
101-200 employees
Job no longer available
£29k
2+ days a week in office
101-200 employees
Company mission
To change the way people deal with unexpected expenses and help them gain financial stability.
Jump to section
Company mission
To change the way people deal with unexpected expenses and help them gain financial stability.
Meet the team
Luke Chapple, Senior Customer Operations
Our take
Unexpected expenses are inevitable. However, there are limited and unfavourable options when it comes to managing these expenses: overdrafts are confusing, credit cards are risky, and payday loans are expensive. Creditspring aims to solve this problem by creating financial services that can help people manage their unexpected expenses.
Creditspring differentiates itself by not charging interest on its loans: clients only pay a fixed membership fee in addition to what they borrow. What's more, Creditspring sets out to improve the financial stability of its clients by offering budgeting tips, ways to improve their credit score and a personalised score that is updated every month- allowing them to monitor their improvement.
Kirsty
Company Specialist at Welcome to the Jungle
Benefits
- 🛋 Hybrid & flexible working - we also give you the option to work from anywhere
- 🩺 Bupa health insurance with medical history disregarded and including enhanced cover for cancer and mental health. Free Digital GP service (24/7) included. No cost to you for adding dependents to your policy.
- 🏋️♀️ 1:1 Private health and wellbeing assessments, ongoing health and wellbeing coaching and support through HAWQ with workshops and socials
- 🧑🏫 £1000 annual training budget
- 💰 Equity participation
- 🧘🏽♀️£600 annual Juno flexible wellbeing budget
- ⚕️Bupa health cash plan to help with everyday medical expenses such as dental and optical
- 🏄🏻♀️ 25 days paid holiday increasing by one day per year up to a maximum of 30 days, plus public holidays
- 🍱 New starter team lunches
- 🕺Regular social & team events
- 👶🏼 Workplace Nursery Scheme
- 💻 Company Apple Macbook & WFH accessories
Company values
- Do the Right Thing
- Work Together
- Love What You Do
- Don't Settle
- Take Smart Risks
Funding (last 2 of 6 rounds)
Jul 2022
$11m
SEED
May 2022
$65.2m
GROWTH EQUITY VC
Total funding: $87.9m
This company has top investors
Leadership
Neil Kadagathur
(Co-Founder & CEO)Studied Economics at Princeton University. Previously Executive Director at Goldman Sachs for 12 years.
Sabrina Loi
(Chief Product Officer)They were a Deputy Creative Director at Soleja for 12 years. Their experience lies in the design industry as a professor and a consultant.
People progressing
Jenni joined Creditspring in 2021 as a Junior Product Designer, since then they have been promoted to Product Manager and Senior Product Manager.
Jonika joined Creditspring in 2020 as a Marketing Executive, and since then they have worked their way up to become a Senior Communications Manager.
In 2022, Reise joined Creditspring as a Customer Operations executive. In 2025, they moved into the Product team and is now an Associate Product Analyst.
Diversity, Equity & Inclusion at Creditspring
Linda Murphy-Ericsson (People & Culture Partner)
- Our Goal: We’re committed to Creditspring being an inclusive environment where everyone feels welcomed, valued, and listened to; We want you to thrive as your true self.
- What do we do to get there? We capture and monitor metrics that feed into our Diversity DNA, such as our gender split, both company-wide (Currently 47% females, which is higher than our industry average of 28%) We are also proud to share that our leadership team is 40% female, compared to an average of 10% industry-wide. We monitor and benchmark ourselves to ensure we are accountable and set ambitious yet realistic goals. We are trying to drive a change that we would like to see outside of Creditspring.
- We regularly review and refine our hiring process to tailor all communications, job listings, and channels where we reach and meet talent in ways that are inclusive in all shapes and forms. We know females and people from underrepresented groups are often hesitant to apply for jobs they don’t tick all the boxes for, so we are actively encouraging all to apply. We hire based on skill and skill only, but we are also keen advocates of the notion that skills can be taught.
- Learning and Development are of great importance to us, and we have a generous annual budget for everyone working here. We recently launched our L&D catalogue and have many more initiatives to help our team find courses, training, and events that will be useful and further their progress in their career.
- Everyone who joins us is enrolled in a course on Unconscious Bias, just as with compliance training, this is a very important piece in our commitment to creating inclusive spaces for everyone.
Office
Articles
Endorsements
All
Opportunities to learn (4)
Meaningful work (2)
People of all backgrounds are welcomed (2)
Supportive management (1)
Flexible working (1)
Fair compensation (1)
Data-driven decisions (1)
Creditspring enables you to develop your skills while allowing for personal growth within the company. By being constantly encouraged to think outside the box, you will discover just how much you can learn in such a short time!
Product
Opportunities to learn
May 2025
Creditspring always prioritises the user; our work is centred around our members' needs and how we can better support their financial wellbeing. Therefore, you can be assured that you are always making a difference and striving to have a meaningful impact on our members.
Product
Meaningful work
May 2025
Creditspring has a great work culture, and this is one of my favourite things about working here. Everyone is so lovely and welcoming, with management truly caring for your well-being and career development.
Product
Supportive management
May 2025
I find my work at Creditspring to be meaningful because they are helping consumers to improve their financial stability by providing loans without charging any interest on them so consumers can access emergency funds without having to stress about paying hefty fees.
Operations & Strategy
Meaningful work
Apr 2022
People of all backgrounds are welcomed at Creditspring. Everyone I have encountered with here have offered equal help to those who need assistance in completing tasks. We are a team of 10+ different countries and everyone is treated equally regardless of their background.
Operations & Strategy
People of all backgrounds are welcomed
Apr 2022
Since I joined Creditspring, I learned a lot about underwriting and lending industry. Everyone is willing to help and answer questions, no questions are silly questions. Creditspring encourage everyone to learn new things whether it be using the annual learning budget for work related courses, attending pottery class for social events or using ClassPass membership to try something new. I have also been given assignments that are spurring my learning which will enhance my personal and career growth.
Operations & Strategy
Opportunities to learn
Apr 2022
This is one of the most diverse companies I've ever joined. There are people from various ethnic backgrounds and gender diversity is also good. I can see my colleagues feel comfortable and not restricted from being a person that would identify as being a minority.
People, HR, Recruitment
People of all backgrounds are welcomed
Apr 2022
Creditspring encourages everyone to learn and do better. I really appreciate that it's ok to make mistakes as long as we learn from them. Also, we are allotted time to self-study.
People, HR, Recruitment
Opportunities to learn
Apr 2022
We have relatively flexible working where we can choose when we go to the office and if we want we can book hotdesks with our colleagues in a more convenient location and this allows collaboration. Also! The best part is it is a dog-friendly office!
People, HR, Recruitment
Flexible working
Apr 2022
I feel that my salary is fair reflection of my work and responsibilities in my current role. Also, there are good benefits which add up to that.
Data
Fair compensation
Apr 2022
Since I joined Creditspring as a Junior Data Analyst, I feel that on a daily basis I have the opportunity to learn something new from my peers and that they really value my opinion. The company also has great work-life balance and a friendly work environment.
Data
Opportunities to learn
Apr 2022
As a part of the data team at Creditspring, I know how valuable the data is for the decision-making across all areas of the company. I routinely observe the impact that data has on our strategic thinking, always helping us take smart risks.
Data
Data-driven decisions
Apr 2022
