Customer Experience Manager, loveholidays
In-office on Tue-Thurs
3 days a week in office (Hammersmith, London)
Holiday booking service
Posted today
Holiday booking service
201-500 employees
Posted today
In-office on Tue-Thurs
3 days a week in office (Hammersmith, London)
201-500 employees
Company mission
Loveholiday's mission is to create the ultimate online travel experience.
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Company mission
Loveholiday's mission is to create the ultimate online travel experience.
Some candidates hear
back within 2 weeks
44% female employees
39% employee growth in 12 months
Our take
Travel, both domestic and overseas, has been a huge part of the British economy since the late 20th century. In 2019, UK residents spent £43 billion on foreign holidays - almost double the amount spent a decade before.
Despite travel companies suffering considerable reputation damage back in 2020, as they struggled to refund customers whose booked holidays were suddenly cancelled, the appeal of companies like loveholidays to holidaymakers will undoubtedly endure seeing as they make the process of booking holidays much easier.
In the nearest future, loveholidays will need to focus on maintaining its reputation, especially given the wide array of direct competitors who could steal market share. At present, however, loveholidays is still one of the fastest growing online travel agents. If it can keep up the practices which have brought it success over the past 10 years, loveholidays is still in a good position to keep its growth strong for few years to come.
Kirsty
Company Specialist at Welcome to the Jungle
Benefits
- Discounted holidays for you, your family and friends
Company values
- We are entrepreneurs - We’re proudly commercial, we do more with less, we own the decisions we make and the actions we take
- Everything is written in pencil - As we grow, we think smaller, act quicker and continuously evolve the way we organise our work
- We organise for speed - A flat structure with small teams, allows us to move quickly
- We believe in Team - We’re all in it together
Funding (2 rounds)
Oct 2016
$3.8m
EARLY VC
May 2011
$2.6m
EARLY VC
Total funding: $6.4m
Leadership
Jonny Marsh
(Non Executive Director)An engineering graduate from the University of Bath, Jonny is also the founder and ex-CEO of nmqa Ltd and co-founder of travelmatch. He served as Loveholiday's COO until 2019.
Alex Francis
(Non Executive Director)Founded travelmatch in 2007 and then loveholidays in 2012, quickly becoming the fastest growing business in the UK by 2019. Now acting as a non-exec for the business since stepping down as CEO in 2020.
People progressing
Joined as UX/Design Manager in 2011, promoted 3 times in 10 years to current position of Lead User Researcher, having previously worked as Senior Product Designer.
Diversity, Equity & Inclusion at loveholidays
Clodagh Beatty (Head of Talent Management, Learning & DE&I)
- We recently hired a Head of L&D, Diversity, Equity & Inclusion to support us in our ongoing commitments to creating an inclusive environment, as well as providing growth opportunities for all our employees
- We want all applicants to feel they can belong at loveholidays
- We have employees from all walks of life and we are only interested in assessing your skills, attitude and talent!
- We support Employee Resource Groups - recently launched our Women's Network at loveholidays
Articles
Endorsements
All
Opportunities to learn (1)
Intelligent people (1)
Strong leadership (1)
The company has made a deliberate decision to invest in great engineers and give us the autonomy and accountability to pick the best tool for the job. What this means is across the org we've standardised on great tech for common tasks (like infrastructure) but also can innovate on domain specific problems and try different techniques.
Other Engineering
Opportunities to learn
Mar 2024
I've learnt a huge amount in my time here so far, both from the engineering department but also from other parts of the business. Everyone is aligned to the same vision, and understands the levers that drive our success.
Other Engineering
Intelligent people
Mar 2024
The Platform leadership in particular is really strong - plenty of experience to draw on in both technical but also commercial / strategic areas, and there are varied backgrounds that mean you can draw on different view points to understand how to tackle a problem.
Other Engineering
Strong leadership
Mar 2024
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