Customer Success Manager, Loyal Guru
Customer data platform
Open for applications
Customer data platform
21-100 employees
Open for applications
21-100 employees
Company mission
To transform retailers all around the world into customer-centric organisations.
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Company mission
To transform retailers all around the world into customer-centric organisations.
13% employee growth in 12 months
Our take
Loyal Guru is a customer data platform that helps brands build on their customer loyalty strategy. The platform helps companies collect and analyse customer data to produce personalised omnichannel promotions and measurable loyalty programs.
Reports suggest that courting consumer loyalty has become particularly difficult over recent years. The pivot to eCommerce has opened consumers up to a vastly larger market of brands. Moreover, this freedom to shop around is exercised more often in times of economic hardship. Catering to the consumer needs of primary shoppers - Millennials and Gen Z - is crucial, and it emphasizes data analytics and personalised solutions. Both boxes are firmly ticked by Loyal Guru.
The company already have enterprise clients like Mango, Spar, and Día, and is using funding to expand across Europe and the Americas. With a dominant proportion of eCommerce businesses based in North America, this could prove a savvy step. Loyal Guru will need to ensure, however, that this expansion doesn’t stray their attention from the rapid changes in consumer preferences that eCommerce has been seeing recently.
Steph
Company Specialist at Welcome to the Jungle
Benefits
- Career plan and professional growth: Lets discover what your strengths are and how you can give your best!
- Healthy snacks at the office
- Beers at the office: Free crafted beer sessions on Fridays with your work colleagues. Because not everything is just about work
- Half-paid health insurance
- 25 days of paid vacation
- English lessons: Different level group lessons with a native teacher
- Team building every quarter
- Pizza sprint: Every two Fridays after the sprint review, join the team in a meal and enjoy the great company
- Crossfit and Yoga lessons: Group sessions with nice personal trainers
Company values
- Entrepreneurship: We are predisposed to act in a creative and innovative way, are self-confident and are determined to achieve our goals
- Build superior talent & teams: We recognize potential, opportunities and achievements. We build winning and diverse teams that proudly celebrate successes
- Bias for action: We prioritize, simplify and take action to achieve desired results quickly. We have the ability to act quickly in changing or adverse situations or contexts
- Sustainable development: Loyalists design and implement sustainable value-creation strategies to increase the overall development of the organization
- Ownership: We take responsibility, take initiative and suggest solutions. We care about setting an example for others to follow
- Focus on customers: We strive to connect with our customers and align the company with their current and future needs
Funding (last 2 of 3 rounds)
Mar 2022
$8.4m
SERIES A
Jul 2020
$0.5m
EARLY VC
Total funding: $11.1m
This company has top investors
Leadership
Borja Sanfeliu
(Co-Founder & CEO)Previously worked as a Europraxis consultant, before taking up a General Management role at Proquibasa. Before Loyal Guru, also co-founded tech and business consultancy firm Jobtitute.
Javi Fernández Riverola
(Co-Founder & CTO)Previously held positions as Tech Consultant and Developer at La Salle BCN and Indra, and has been a Guest Speaker at Esade.
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