Customer Support Specialist, Cision

Level 1

Salary not provided
Salesforce
Freshdesk
Junior and Mid level
Remote in US
Cision

PR and marketing software

Be an early applicant

Cision

PR and marketing software

1001+ employees

B2BAnalyticsCommunicationDigital MediaSaaSData AnalysisMedia

Be an early applicant

Salary not provided
Salesforce
Freshdesk
Junior and Mid level
Remote in US

1001+ employees

B2BAnalyticsCommunicationDigital MediaSaaSData AnalysisMedia

Company mission

To use their software to provide prompt and professional resolutions that allow PR and Marketing professionals to focus on optimal communication.

Company mission

To use their software to provide prompt and professional resolutions that allow PR and Marketing professionals to focus on optimal communication.

Few candidates hear
back within 2 weeks

-2% employee growth in 12 months

Our take

As marketing and PR continues to be digitised, software that helps streamline and make their communication more efficient is in high demand. Cision ranks amidst the top PR Software companies and boasts over 100,000 public relations and marketing professionals globally.

The company is well established as a Media and Influencer Targeting Software and has rapidly become the market leader. As influencers have become more plentiful and effective, there is a forecast growth of brand spend on influencer marketing. Tools such as Cision are therefore looking to be in higher demand.

It is a global enterprise with a vast team of over 2000 employees, making it a company able to deal with high-frequency requests. Cision is already ranked as a leader in the $3 billion communications intelligence software and services market. In February 2023, Cali Tran took over as CEO, having previously led the influential Brandwatch which was one of four high-profile acquisitions made by Cision between 2021 and 2023.

Freddie headshot

Freddie

Company Specialist at Welcome to the Jungle

Benefits

  • Employee Assistance Programme (EAP)
  • Learning Portal
  • Career progression opportunities
  • Dental and healthcare plan

Company values

  • STRONGER TOGETHER
  • BE REAL. BE YOU
  • IMAGINE THE IMPOSSIBLE
  • MAKE AN IMPACT
  • OWN IT

Leadership

Cali Tran

(CEO (Not Founder))

Previously CEO at Brandwatch and Valassis and President at Centerfield and Vericast.

Diversity, Equity & Inclusion at Cision

Jasmin Zamora  headshot

Jasmin Zamora (Director, Engagement and Inclusion )

  • Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best
  • We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success
  • Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com

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